Customer Care, Customer Service Reprs, Tech Support

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  1. Valeria K.

    Valeria K.

    Customer Service,Web Research,Translation,Recruiting

    Italy - Last active: 1 day ago - Tests: 10 - Portfolio: 1

    I have several years of working experience in the administration and customer service area, gained in a large international organization. Along with the general administration work, I improved my customer service skills through managing customer enquires in a professional and courteous manner in person, on the telephone or via email. Some of my other responsibilities were: handling incoming reservations, database maintenance, hiring new employees, preparing and giving presentations and organising trainings. I am Bulgarian and Italian native speaker and have experience in translation from English to Bulgarian and English to Italian. Moreover I am experienced in web research and e-mail handling.

    $11.11 /hr
    606 hours
    5.00
  2. Jaclyn M.

    Jaclyn M.

    Email and Chat Customer Service Representative

    Philippines - Last active: 6 days ago - Tests: 4

    I am a technical and customer support representative. I am a customer advocate and I excel in providing great customer experience. I go far and beyond customer satisfaction, catering to both company and customer. I educate customers so that they know what to expect from the company. I am a well trained technical support engineer. I was a technical support engineer for 6 years with APC by Schneider Electric. I was also a technical support representative for Dell Consumer Hardware Warranty Support. I am a graduate of Bachelor of Science in Information Technology. I am knowledgeable in using Zendesk and Velaro chat system.

    $11.11 /hr
    2,249 hours
    5.00
  3. Palmerino Di Berardino

    Palmerino Di Berardino

    Game Specialist, Customer Service Representative and Translator

    Italy - Last active: 8 days ago - Tests: 10 - Portfolio: 3

    Who wants a cheapish, badly handled job? Don't take chances, assign your job to me. Skills: Relationship Builder | Customer Service | Critical Thinking | Troubleshooting | Effective Communicator |Translating/Proofreading/Subtitling | Accounting & Operational Support | Functional Management | IT Management & Infrastructure | Process Analysis | Computer Network Management | Problem Solving Summary: - Seasoned professionist with extensive operational, technical, linguistic, and customer service experience adopting a client centric attitude and philosophy - Displays ability to connect with customers while anticipating any specific needs and offering effective solutions to better establish a company’s brand and reputation - Specialist with proven track record of conducting multiple projects simultaneously including customer service operations, software support, accounting, IT and website management, and translations - Detail-oriented English/Italian and Italian/English translator with ability to successfully translate comprehensive business and technical documentation including proposals, legal papers, applications, and websites

    $12.00 /hr
    965 hours
    5.00
  4. Paul Laguna

    Paul Laguna

    Project Manager, Customer Service & Support Specialist

    United States - Last active: 15 hours ago - Tests: 9 - Portfolio: 1

    I offer over 15 years of Customer Service, Customer Support, Compliant Management, Sales and Relationship Management experience. Over the last 15 years, I have helped many major BMW N.A. car dealerships companies grow in Southern California. Employed as a Wholesale Parts Manager at the age of 23 in a extremely high volume call center, I repaired many major customer to business relationships, customer service and support, increased sales by 55%, increasing volume sales by 68% at overall departments. I was also awarded by the Ebay market as "Top Rated Seller" for 2013 and "Power Seller" for 2011, 2012 and 2013. I am seeking opportunities to prove my skills as an excellent customer service, support supervisor or agent to increase value and help your business grow. My specialties are phone and e-mail customer service, support, complaint management, supervisor, data-entry, sales, virtual assistance, marketing, customer relations, create purchase orders and RMA's, search though product data-bases, heavy multitasking, forecast production month and yearly. I am Punctual, Honest, Trustworthy, Polite, Focused, Empathetic, Innovative, Rational, and a Perfectionist.

    $20.00 /hr
    1,744 hours
    4.98
  5. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Last active: 1 day ago - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    $11.11 /hr
    6,402 hours
    4.99
  6. Angela Lord

    Angela Lord

    Top Notch Customer Service and Administrative Support

    United States - Last active: 15 hours ago - Tests: 11 - Portfolio: 1

    An Upwork-vetted Customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    Groups: Pro Customer Service

    $15.56 /hr
    3,444 hours
    4.99
  7. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Last active: 15 hours ago - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,496 hours
    4.65
  8. Suzanne Peterson

    Suzanne Peterson

    Adminstrative, Customer Service and Writing Pro

    United States - Last active: 1 day ago - Tests: 3

    I am a part-time librarian with more than 13 years experience in customer service, administrative assistance, and technical writing. As a librarian I am better than Google at finding you the information you need on any subject! I have professional experience creating resumes as well as stellar written correspondence. I am willing to take on any data entry, customer service, research and writing tasks.

    $11.11 /hr
    608 hours
    5.00
  9. Mary Potter

    Mary Potter

    Data Entry Virtual Assistant Customer Service

    United States - Last active: 1 day ago - Tests: 2

    I am a very outgoing person. I have great communication skills, am very motivated, a fast and efficient worker, as well as very detail oriented. Customer satisfaction are my top priority, I work hard to meet and exceed customer expectations. I have 25 plus years of experience in manufacturing, management and customer service. I am hardworking and a fast learner. Experienced with microsoft word and excel. I feel that I would be a great fit for your company.

    $14.44 /hr
    223 hours
    4.75
  10. Sharon H.

    Sharon H.

    Telesales Team Manager Customer service representative

    United Kingdom - Last active: 1 day ago - Tests: 4

    I August 2014 to Present I am currently employed as a Sales Manager Leading a team of sales members and customer service members for an online rental portal of property focused within the London area. We deal daily on the telephone to gain new properties and agencies to our site , manage the agencies and assist them with personal management of their profiles. I currently also deal with any queries or problems that occur for all of the sales team and the Agencies within London , finding solutions that are agreeable to all parties ``References available by request I AM A WELL ORGANISED AND SELF MOTIVATED INDIVIDUAL, WHO THRIVES ON SUCCESS AND HAS AN INNER DRIVE TO BECOME NUMBER ONE IN WHATEVER I TACKLE BOTH IN THE WORKPLACE AND PERSONALLY, EVERYONE REMEMBERS FIRST BUT NOBODY REMEMBERS SECOND AND THAT IS WHAT DRIVES ME FORWARD . I AM CURRENTLY LIVING IN MAINLAND SPAIN WITH MY HUSBAND AND YOUNG DAUGHTER AND WORK FROM HOME

    $20.00 /hr
    718 hours
    4.99