Customer Care, Customer Service Reprs, Tech Support

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Angelina Escoto

Angelina Escoto

Freelance Customer Service Support

Philippines - Portfolio: 1

•My name is Angelina Escoto. I have 8 years of international customer service experience. I am applying for a home based job to spend more time with my kids, to save travel cost, and to work at the convenience of my own home. •I am hardworking, responsible, trustworthy, and a good team member. • I am a graduate of Mass Communication Major in Broadcasting • I am in the Customer Service, Technical and E-Learning Industry for several years now. • I am willing to learn new skills if required for the job. • My hobbies include shooting photos and videos. I am well trained in using Adobe Photoshop and Sony Vegas.

$3.00 /hr
0 hours

Jazmin Abdallah

Jazmin Abdallah

Experienced Customer Service Agent

Honduras - Tests: 1

I have 4-5 years of experience in Customer Service assisting U.S. and different customers all over the world. I've been trained at call centers all over Honduras with experienced trainers from the U.S. I offer great customer service, my experience level is high, I've been working for several companies for the last couple of years. I can work with tickets, phone support, e-mail support, everything you need me to do, I'll do it twice as better. I am fluent in Spanish (native) and English.

$7.00 /hr
0 hours

Ilich Ramairez

Ilich Ramairez

Customer service Specialist.

Dominican Republic - Tests: 2

Over ten years in customer service experience, worked with major companies of the United States, Boost Mobile, Sirius and XM, Well Care and Lenguage Line ( interpreter). Well managed on tickets support, email support, Phone support, outbound calls, chat support, collections, technical support and also as an interpreter. I am New in the freelance world but well experience customer service specialist.

$11.10 /hr
0 hours

Rafael Benavides

Rafael Benavides

Experienced Customer Service

Honduras - Tests: 1

Customer service professional dedicated to effective team management and customer satisfaction. As a customer service professional on my past experience I am strongly dynamic who leads diverse teams to achieve company goals. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. In order to resolve company difficulties cultivate positive customer relationships through clear and helpful communication.

$9.00 /hr
0 hours

Gabriel Calil Vaz Barreto Leite

Gabriel Calil Vaz Barreto Leite

Customer service representative (English/Portuguese)

Brazil - Tests: 2 - Portfolio: 4

-More than 2 years of experience working as customer service representative and "Game Master" with games such as World of Tanks, World of Warplanes, World of Warships and Smite -for companies like Alchemic Dream and Spin Punch. The job comprised creating content and engaging customers in social media (Facebook, Twitter, Youtube, etc.) and on the internet as a whole, moderating live chat rooms and forums, handling technical issues like detecting bugs in the games, answering questions from customers and so on. As somebody from the customer service area, I know how to use ZenDesk, among other platforms. -Excellent electronic games knowledge; specially, knows how to tweak the system to obtain the best performance for gaming. Wrote an article about improving the performance of a computer game called PlanetSide 2, published on the Sony Online Entertainment forums (currently DayBreak Games): https://forums.station.sony.com/ps2/index.php?threads/planetside-2-optimization.119786/. -Bachelor's degree in biological sciences from the Federal University of Rio Grande do Sul (Brazil). -Speaks English and Portuguese, reads Spanish. -Experience with website translation (English/Portuguese, including HTML and CSS codes, example: http://www.greencardtoday.com/), bilingual web search evaluation (English/Portuguese), "tagging" for search engines, data entry and related areas -some of the companies he works for: UserTesting, trymyUI, YouEye, Appen Butler Hill, ClickWorker and CloudCrowd. -Basic knowledge about website creation, WordPress, Blogger, HTML, CSS and SEO. Owns 3 websites, though abandoned (anvilonline.com, hotaphrodite.com and hotadonis.com). -5 months of experience (April/2012 – August/2012) in trading in the financial market, specially binary options -receiving lessons from the broker three times a week. Knows the basics about fundamental and technical analysis (Bollinger bands, parabolic SAR, standard deviation, etc.). -Work experience as laboratorist in the genetics, molecular and cell biology fields (Federal University of Rio Grande do Sul, Pontifical Catholic University of Rio Grande do Sul and FK Biotec), making him greatly fit for detailed-oriented tasks.

$6.00 /hr
266 hours

Florendo Jr. Ildefonso

Florendo Jr. Ildefonso Agency Contractor

Team Coach Customer Service Representative

Philippines - Tests: 2

Thank you for viewing my profile! I am a competitive customer service representative and Team leader with more than 10 years experience. I worked in some prestigious call center companies in Philippines. I handled american and canadian companies. Few ACCOUNTS that I worked with were, Sykes, Expedia, hotels.com, Dell USA, Telus, TSYS-Rushcard. With my 10 year experience, I learned to deal with irate customers, work under extensive pressure, and handle major customer complaints. I started as a customer service representative and promoted as quality assurance representative and eventually as a team leader. With my dedication to work I received awards. Getting high scores on my customer satisfaction survey, having complete attendance and perfect scores on my QA made me as the "Best Agent and Team Leader of the Year". With my experience and interest in Customer Service, I am confident that I can provide world class customer service. I excel at working under tight deadlines with high expectations. I possess the self discipline and time MANAGEMENT skills necessary to have served as a successful employee for the past 10 years. I have extensive experience in customer service, sales, team management,Reservation and Financial field. Expertise: Basic Admin Skills Data Entry Typing Customer Service Email Handling Call handling Technical Support Sales Phone Survey

$5.56 /hr
1,204 hours

Mariam Khaled

Mariam Khaled

Writer and customer service representative

Egypt - Tests: 8

I have a BA in English literature and Translation. I worked for a year and half in Customer service "Email, live chat, phone calls". I also worked in Fundraising, Sales and Translation. I love business and writing. I'm an eager person to learn more and try new things.

$5.00 /hr
0 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Raymonval G.

Raymonval G.

Experienced Customer Service Supervisor/Representative

Philippines - Tests: 1

More than 4 years of experience in customer service and technical support over the phone troubleshooting. I have supported clients with regard to order processing, customer service, technical concerns and human resource related issues. I have also managed people, mentored and coached them. Providing updates and feedback about performance. I have done offline admin work and was also a part of a chat and email support team. I also have a good experience using Microsoft Word and Microsoft Excel. I am friendly and at the same time professional person to work with. I am confident and is also open to learning new tasks. I look forward to working with you and help grow your business.

$4.00 /hr
0 hours

CHRISANN WILLIS

CHRISANN WILLIS

Experienced & Educated Customer Service Professional

Jamaica

A presentable, articulate and energetic Customer Service professional with Bachelor of Arts in Philosophy who loves getting things right for her customers and making them happy. I have a long history of offering the highest level of service to clients both face to face, online and over the telephone. Experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now I am looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.

$7.22 /hr
0 hours