Customer Care, Customer Service Reprs, Tech Support

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  1. Abegail Ponce De Leon

    Abegail Ponce De Leon

    Experienced Customer Service Specialist

    Philippines - Last active: 6 days ago - Tests: 5 - Portfolio: 1

    Thank you for viewing my profile. I'm a 24 year old professional with almost 5 years of Contact Center (BPO Industry) experience. With that experience I earned a lot of skills including virtual technical support where clients all in for help regarding their intermittent services, malfunctioning devices, deactivated accounts and any other technical dilema. I provide comprehensive instructions to fix all their concerns and make sure I reach the resolution and attain customer satisfactory results. Aside from the phone calls, I'm well equipped in chat support as well. I catered chat support to some clients who prefer chat conversations and assistance. Handling up to 2-3 chats at the same time and dealing with their concern in a very timely manner. I also experienced to be a Market Research Agent and conducted political surveys and interviews via phone call. My goal was to gather information from individuals and sum up the results as an unbiased poll to our clients. Aside from that, I also acquired customer service related and service activation experience for a Singaporean internet and cable service provider where I dealt with DHCP Server to activate the customer's services, afterwhich, I am also assigned to create a tickets for clients who had new connections or pending activations. Then by the end of the day, I send reports of all the resolved and unresolved cases. The reports are created in Excel sheets and sent using Outlook email. I'm currently working as Lead Generation Expert, calling leads of business entities throughout Canada. The nature of my job is to call insurance brokers, contractors or any financial companies and present our platform, send an email and set an appointment for a callback. Basically I generate leads for our clients, where they could use to present any product or services they have. In addition to that I also provide creative and reliable administrative services and I am used to work under tight deadlines and with less supervision. I have an enthusiastic demeanor and a fast learner. I'm more than willing to work for any projects you need assistance with.

    $10.00 /hr
    211 hours
    5.00
  2. Aileen P.

    Aileen P.

    Technical/Customer Service Representative

    Philippines - Last active: 2 days ago - Tests: 4

    I am a pioneer agent for email and chat supporting clients for the software. With my fourteen years experience in Customer Service, I am consistently meeting my goals and capable of handling tasks simultaneously. As a chat agent, I can assist two to three customers at the same time. With my outstanding work ethics, I was assigned to be one of the subject matter experts for the program in handling new hires. Recently, I was transferred to a program related to hardware specific to printers. With this change, I am now capable of handling inbound calls and perform troubleshooting steps for hardware problems.

    $4.44 /hr
    1,048 hours
    0.00
  3. Eljohn Casayuran

    Eljohn Casayuran

    Customer Service Specialist

    Philippines - Last active: 16 days ago - Tests: 3 - Portfolio: 3

    I have been in the call center industry for 8 years. Have been a SME and trainer for a major gaming console for 2 years, an ISP technical specialist for a total of 5 years, and an appointment setting expert for over a year. My experience in various fields has been one of my best assets, but my consistency, work ethic, and integrity are what makes me.

    $6.00 /hr
    0 hours
    0.00
  4. Ray An Santos

    Ray An Santos

    customer service representative

    Philippines - Last active: 12 days ago

    I've been with the call center industry for the last three years and I'm very familiar on how a call center works. Hope my experience would somehow help in doing my duties and responsiblities.

    $5.00 /hr
    0 hours
    0.00
  5. Juvy Manalastas

    Juvy Manalastas

    Customer Service Representative

    Philippines - Last active: 14 hours ago - Tests: 10

    I am currently the branch service coordinator for a financial assurance company. I am well versed with insurance underwriting, claims and forfeiture options. I have training with customer service with continuous education on their profiles and account background.I can work without supervision with multi-tasking skills. I am very focused on my work, I am able to deliver efficiently and effectively without compromising the quality of the result.

    $7.78 /hr
    9,540 hours
    4.99
  6. Angelo Q.

    Angelo Q.

    Professional Customer Service Representative

    Philippines - Last active: 14 hours ago - Tests: 6

    Over the last 4 years of working as a Customer Service Representative, I have developed skills for Customer Relations (Providing solution to the problems of customers on the telephone call, Attending to calls and performing call follow up for the customers) and Data Entry Skills (typing .pdf documents to Word and typing customer information and customer registration over a website). My core competency lies on my in depth Communication skills, and I am seeking opportunities to where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image. Not only do I have Good Communication skills, I am also knowledgeable in Windows XP, MS Office, Several internet browsers (IE, Mozilla Firefox, Safari, Google Chrome, Opera). I'm proficient in English, Filipino, Basic Nihongo and French

    $5.56 /hr
    8,477 hours
    5.00
  7. Vidka S.

    Vidka S.

    Customer service / Translations

    Bulgaria - Last active: 1 day ago - Tests: 9

    I can offer help and support in the areas of supply chain,customer services, purchasing and all sort of administrative support. I provide translations from English into Bulgarian and vice versa. Besides fluent command of English language, I also have some knowledge of German language. I am creative,skillful and work devoted ! My experience in supply chain and customer services area includes practice over 15 years in distinguished international companies, where I have worked in a multicultural atmosphere and have proved to be diligent, result oriented and proactive. My translation work covers topics such as: technical documentation, industrial manufacturing, administrative documentation, as well as all kind of general texts. I do also have experience in teaching English to small kids and adults. I am sure to provide excellent work and adhere to deadlines.

    Groups: Pro Customer Service

    $8.00 /hr
    30 hours
    4.99
  8. Sheldon Harris

    Sheldon Harris

    Customer Service/Technical Support

    Jamaica - Last active: 3 days ago - Tests: 4

    My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

    $6.67 /hr
    1,682 hours
    5.00
  9. Renee Anne Borcelo

    Renee Anne Borcelo

    Customer Service Representative

    Philippines - Last active: 18 days ago - Tests: 1

    A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.

    $3.33 /hr
    197 hours
    5.00