Customer Care, Customer Service Reprs, Tech Support

More options
Clear all filters
  1. Angela Lord

    Angela Lord

    Top Notch Customer Service and Administrative Support

    United States - Last active: 1 day ago - Tests: 11 - Portfolio: 1

    An Upwork-vetted Customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    Groups: Pro Customer Service

    $15.56 /hr
    3,454 hours
    4.99
  2. Jaclyn M.

    Jaclyn M.

    Email and Chat Customer Service Representative

    Philippines - Last active: 8 days ago - Tests: 4

    I am a technical and customer support representative. I am a customer advocate and I excel in providing great customer experience. I go far and beyond customer satisfaction, catering to both company and customer. I educate customers so that they know what to expect from the company. I am a well trained technical support engineer. I was a technical support engineer for 6 years with APC by Schneider Electric. I was also a technical support representative for Dell Consumer Hardware Warranty Support. I am a graduate of Bachelor of Science in Information Technology. I am knowledgeable in using Zendesk and Velaro chat system.

    $11.11 /hr
    2,249 hours
    5.00
  3. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Last active: 3 days ago - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    $11.11 /hr
    6,402 hours
    4.99
  4. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Last active: 17 hours ago - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,512 hours
    4.65
  5. Sharon H.

    Sharon H.

    Telesales Team Manager Customer service representative

    United Kingdom - Last active: 3 days ago - Tests: 4

    I August 2014 to Present I am currently employed as a Sales Manager Leading a team of sales members and customer service members for an online rental portal of property focused within the London area. We deal daily on the telephone to gain new properties and agencies to our site , manage the agencies and assist them with personal management of their profiles. I currently also deal with any queries or problems that occur for all of the sales team and the Agencies within London , finding solutions that are agreeable to all parties ``References available by request I AM A WELL ORGANISED AND SELF MOTIVATED INDIVIDUAL, WHO THRIVES ON SUCCESS AND HAS AN INNER DRIVE TO BECOME NUMBER ONE IN WHATEVER I TACKLE BOTH IN THE WORKPLACE AND PERSONALLY, EVERYONE REMEMBERS FIRST BUT NOBODY REMEMBERS SECOND AND THAT IS WHAT DRIVES ME FORWARD . I AM CURRENTLY LIVING IN MAINLAND SPAIN WITH MY HUSBAND AND YOUNG DAUGHTER AND WORK FROM HOME

    $20.00 /hr
    718 hours
    4.99
  6. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,625 hours
    5.00
  7. Paul Laguna

    Paul Laguna

    Project Manager, Customer Service & Support Specialist

    United States - Last active: 17 hours ago - Tests: 9 - Portfolio: 1

    I offer over 15 years of Customer Service, Customer Support, Compliant Management, Sales and Relationship Management experience. Over the last 15 years, I have helped many major BMW N.A. car dealerships companies grow in Southern California. Employed as a Wholesale Parts Manager at the age of 23 in a extremely high volume call center, I repaired many major customer to business relationships, customer service and support, increased sales by 55%, increasing volume sales by 68% at overall departments. I was also awarded by the Ebay market as "Top Rated Seller" for 2013 and "Power Seller" for 2011, 2012 and 2013. I am seeking opportunities to prove my skills as an excellent customer service, support supervisor or agent to increase value and help your business grow. My specialties are phone and e-mail customer service, support, complaint management, supervisor, data-entry, sales, virtual assistance, marketing, customer relations, create purchase orders and RMA's, search though product data-bases, heavy multitasking, forecast production month and yearly. I am Punctual, Honest, Trustworthy, Polite, Focused, Empathetic, Innovative, Rational, and a Perfectionist.

    $20.00 /hr
    1,767 hours
    4.98
  8. Palmerino Di Berardino

    Palmerino Di Berardino

    Game Specialist, Customer Service Representative and Translator

    Italy - Last active: 17 hours ago - Tests: 10 - Portfolio: 3

    Who wants a cheapish, badly handled job? Don't take chances, assign your job to me. Skills: Relationship Builder | Customer Service | Critical Thinking | Troubleshooting | Effective Communicator |Translating/Proofreading/Subtitling | Accounting & Operational Support | Functional Management | IT Management & Infrastructure | Process Analysis | Computer Network Management | Problem Solving Summary: - Seasoned professionist with extensive operational, technical, linguistic, and customer service experience adopting a client centric attitude and philosophy - Displays ability to connect with customers while anticipating any specific needs and offering effective solutions to better establish a company’s brand and reputation - Specialist with proven track record of conducting multiple projects simultaneously including customer service operations, software support, accounting, IT and website management, and translations - Detail-oriented English/Italian and Italian/English translator with ability to successfully translate comprehensive business and technical documentation including proposals, legal papers, applications, and websites

    $12.00 /hr
    975 hours
    5.00
  9. Veronique Inizan

    Veronique Inizan

    French/English Customer Service Manager / PA

    France - Last active: 17 hours ago - Tests: 5

    I am a French national with over 15 years experience as a customer service manager and as a PA. I am self motivated and customer focused. Fully IT literate and able to use social media to their full potential, I can run your project efficiently and in a timely manner. You want to focus your time and expertise where it matters. Let me look after the rest!

    $22.22 /hr
    2,124 hours
    5.00
  10. Kristen Schilder

    Kristen Schilder

    Customer Service Expert and Extremely Computer Proficient

    United States - Last active: 17 hours ago - Tests: 7 - Portfolio: 1

    I am proficient in a variety of computer software programs and even hardware (including Quickbooks, Lawson Portal, Excel, Office, Outlook) as well as an extremely accurate and quick typist. I am experienced in handling general office duties, payroll, insurance claims (dental), office management and human resources, timecards, automated clock in and out systems, retail sales, and answering phones cordially and courteously. I’ve also handled all taxes for a business, A/P, handled cash, business budgeting, financial reports, credit card, and check payments and am an extremely quick learner when needed. You can always depend on me.

    $10.00 /hr
    444 hours
    5.00