Customer Care, Customer Service Reprs, Tech Support

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  1. Rosemarie Thomas

    Rosemarie Thomas

    CUSTOMER SERVICE ASSOCIATE

    Saint Kitts and Nevis - Tests: 1

    I have work as a Customer Service rep and supervisor for the past two years. I have meet and exceed my job, at my last job because of my work i was promoted to Sales Supervisor. If given a chance to work for your company i promise that i will be an asset to your company and not a liability. I can speak English very well. My last employer was Clearharbor who cloe it doors on 03/30/2011. I have my Diploma in Secretarial and Management Studies.

    $4.44 /hr
    4,441 hours
    1.00
  2. Aileen P.

    Aileen P.

    Technical/Customer Service Representative

    Philippines - Tests: 4

    I am a pioneer agent for email and chat supporting clients for the software. With my fourteen years experience in Customer Service, I am consistently meeting my goals and capable of handling tasks simultaneously. As a chat agent, I can assist two to three customers at the same time. With my outstanding work ethics, I was assigned to be one of the subject matter experts for the program in handling new hires. Recently, I was transferred to a program related to hardware specific to printers. With this change, I am now capable of handling inbound calls and perform troubleshooting steps for hardware problems.

    $4.44 /hr
    1,217 hours
    0.00
  3. Eljohn Casayuran

    Eljohn Casayuran

    Customer Service Specialist

    Philippines - Tests: 3 - Portfolio: 3

    I have been in the call center industry for 8 years. Have been a SME and trainer for a major gaming console for 2 years, an ISP technical specialist for a total of 5 years, and an appointment setting expert for over a year. My experience in various fields has been one of my best assets, but my consistency, work ethic, and integrity are what makes me.

    $6.00 /hr
    0 hours
    0.00
  4. Russell Katipunan

    Russell Katipunan

    Customer Service Coordinator

    United Arab Emirates

    • Respond to customer queries and calls on products and services promptly and provide the desired information in a courteous manner. Adhere to service standards on response time for all queries raised and that the appropriate escalation process is followed for times and accurate receipt of information. • Ensure new hand over form and/or SOP is received from Sales, scrutinized for corrections (if there is any), and further carry out all required activities as per customer requirements. • Received all the relevant information from the customer on routing orders and check to ensure shipments arrives on the committed date and time as well as correct documents receive along with the shipments. • Updates customers upon the arrival their cargo. Follow up status of the clearance and deliveries. • Coordinates with origin stations, airlines, warehouse, documents and clearance departments on the status of the cargo. • Update the supplier List for respective key customers, file rates with origin stations appropriately, put together SOP’s for different clients, record them and ensure adherence to the same across all accounts. Process all 3rd party shipments as per company procedures specified and effectively follow up on the status of documents, legalizations, clearances, rates and transit progress for smooth order processing. • Effectively monitor all pending clearances and delivery order collections and send timely reminders to the customer and also ensure that all airway bills, invoices and documents for bank drafts and LCs are prepared accurately and in accordance with customer requirements and forwarded to a timely and accurate manner • Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time. • Submit necessary reports to the supervisor by the agreed target dates for proper management review on performance. • Capture and close (those assigned by supervisor within 48 hours) all customer verbal or written complaints, log them in CCM once received and assign them to the respective team for closure.

    $33.33 /hr
    0 hours
    0.00
  5. Nestor vincent M.

    Nestor vincent M.

    Experienced Customer Service Representative

    Philippines - Tests: 5

    I am writing this letter of introduction to give you an idea of my career goals, how I plan to achieve these goals, and why my search is the right one for me. * I have been working with a lot of people and doing such roles as a customer oriented since 2009 where Knowledge, skills and the right attitudes plays the vital role. * I already finished my college year, completing my degree course in Bachelor of Science in Nursing and took my Masters at Oxford College International in London has given me good leadership abilities; it has taught me how to take full responsibility and to be ambitious. * Your company offers an employee exactly what I am interested in pursuing. I in turn, have many of the qualities that an employer looks for. If you hire me to work for your company, I will prove to be an asset, an employee who is hard working and self-motivated. Please review my application and resume and contact me as soon as possible with your decision.

    $10.00 /hr
    0 hours
    0.00
  6. Amelie Isabelo

    Amelie Isabelo

    customer service representative

    Philippines - Tests: 1

    Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Greet transfer and hold calls Build rapport, listen, clarify and manage conversational flow Manage upset customers, conflicts and challenging situations Deliver outstanding service, exceed expectations and build long-term loyalty Work in teams and in a self-directed environment

    $4.44 /hr
    0 hours
    0.00
  7. Ray An Santos

    Ray An Santos

    customer service representative

    Philippines

    I've been with the call center industry for the last three years and I'm very familiar on how a call center works. Hope my experience would somehow help in doing my duties and responsiblities.

    $5.00 /hr
    0 hours
    0.00
  8. Natalie McCoy

    Office Assistance, Customer service

    United States

    I have office, customer service, and retail experience. All of my jobs consisted of working with people and performing top customer service. Currently work from home as an phone agent. And I would like to further my career goals in working as an phone agent working from home long term.

    $11.11 /hr
    8 hours
    5.00