Customer Care, Customer Service Reprs, Tech Support

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Sharon J.

Sharon J. Agency Contractor

Customer Service Specialist (Malaysia/Singapore)

Malaysia - Tests: 13

A big 'hi' to all you beautiful oDeskers! My name is Sharon, multilingual Malaysian (English, Malay, Mandarin plus other local dialects). I have more than 15 years front-line and middle management customer service experiences under my belt. Currently happily working remotely in a fully equipped small home office. Yes, present technologies does enhance life. Well, mine especially! I'm serious about excelling in my chosen project. Am a passionate people person, have no problem learning new stuff or even following orders. Feel free to inbox me if you have questions. Talk soon, cheers!

$15.00 /hr
1,660 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

$13.33 /hr
9,039 hours

Dawn H.

Dawn H. Agency Contractor

Excellence in Administration & Customer Service

United States - Tests: 1 - Portfolio: 1

I have over 25 years of experience working as Executive Administrative Assistant and a Customer Service Supervisor in the industries of E-commerce, Travel, Telecommunications, Real Estate and Health & Nutrition. For previous and existing clients I have been in charge of handling their day-to-day schedules, travel arrangements, plan meetings and teleconferences. I also assisted in negotiating terms and pricing agreements with vendors for planned events. Conducted extensive Internet research on competitors and assisted with special projects including online marketing. I have worked as a Virtual Assistant for over 8 years. I have very strong verbal and written communications skills, as well as excellent administrative skills, provide above average customer service and professional telephone etiquette. I have a Bachelors in Japanese from Hosei University, and a BSM in Business Management and Accounting from the University of Phoenix. I am advanced in all MS Office products (Word, Excel Powerpoint, Publisher, Outlook), Google Docs and Apps, online marketing , typing 71 wpm, data entry at over 12,000+ kph, Adobe Creative Cloud ( Photoshop, Illustrator, Acrobat Pro), Accounting software (Quicken, Quickbooks and Peachtree),HR and Payroll (ADP, Paychex, Intuit), Online CRMs (Zoho, Sugar, Salesforce, Ontraport, Bitrix), Online Customer Service (Zendesk, Freshdesk,), Email Management and Marketing using Constant Contact and Mailchimp, Social Media (Facebook, Twitter, Instagram, Hootsuite, Edgar, Pintrest, Tumblr, Linkedin, Flickr, Vine) I can provide services for Office Administration, Customer Service via phone, online chat and email, Social Media Marketing, Travel Planning and coordination, Medical Billing and Collections, HR and Payroll, Accounting and Bookkeeping, Translations (Spanish, Japanese, Korean, Mandarin, Cantonese), Transcription, Research, Account Management, Scheduling, Event Planning, Tradeshow & Expos, Email Management and more.

$13.50 /hr
1,228 hours

Mickoloy W.

Mickoloy W. Agency Contractor

Draftsman / Customer Service Pro, Zendesk

Jamaica - Tests: 7 - Portfolio: 5

I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

Groups: Pro Customer Service

$10.00 /hr
2,375 hours

Jennifer De Gracia

Jennifer De Gracia Agency Contractor

Customer Service Support,Virtual Assistant

Philippines - Tests: 1 - Portfolio: 1

I am seeking a challenging position that utilizes my unique experience and talents while offering advancement opportunities in exchange for sincere dedication, consistent productivity, and unbreakable integrity. My experiences as a missionary and as a Customer Service Representative for international call centers for almost 5 years helped me become versatile by taking the opportunity to instruct a wide variety of people from various backgrounds and all facets of society. In addition to my extensive experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people. I am open to new ideas and know that I would contribute to the administration. I can stretch my availability according to your preferences as I don't want to miss anything this opportunity can provide me.

$5.00 /hr
2,989 hours

Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

$22.22 /hr
1,915 hours

Miguel Montenegro

Miguel Montenegro

Customer Service Specialist / Personal Assistant

Nicaragua - Tests: 6

I have more than 15 years’ experience in customer service and support both in person and over the phone. I am fluent (speak, read and write) in both English and Spanish. I also have advance computer skills and ample experience in program suites such as MS Office suite, Dreamweaver, Photoshop, and others. I have full availability, can work day or night shifts. I am also a fast and eager learner, I have a friendly, polite and easy-to-get-along-with personality and am willing to go the extra mile. I apply myself and love to take on new challenges.

$4.50 /hr
56 hours

Ben Wilson

Online Customer Service & Community Management

United Kingdom - Tests: 10

I am looking for longterm, part time work, ideally in a content moderation role. I enjoy interacting in online communities and am able to put personal feelings aside when needed to settle arguments between members. I have forum moderation experience with, as well as on forums on my own, and have run the shoutbox website SayBox since 2003. Currently I work as a freelance games journalist for Jay Is Games, reviewing and writing strategy guides for casual games. I am open to similar work. Offline, my past work experience includes customer service and shop management. I ran a seasonal charity shop for 3 years and duties included everything from training volunteers and banking daily takings, to manning the til myself where other staff were unavailable. Outside of work, I enjoy programming, soccer, and videogames. Longterm injuries have gradually limited my sports participation, and for this reason I spend a lot of time online. I am available for work at any hour and will happily take on shifts at times many people won't consider.

$16.00 /hr
2,136 hours

Donabel Agmata

Donabel Agmata Agency Contractor

Customer Service Representative/Accounts Analyst

Philippines - Tests: 7

I have been actively working on customer support in Odesk for four years. I have been very attentive to customers and have provided them with the highest customer service. I have also worked as an organized Accounts Analyst doing administrative tasks.

$5.56 /hr
9,974 hours