Excellence in Administration & Customer Service
I have over 25 years of experience working as Executive Administrative Assistant and a Customer Service Supervisor in the industries of E-commerce, Travel, Telecommunications, Real Estate and Health & Nutrition.
For previous and existing clients I have been in charge of handling their day-to-day schedules, travel arrangements, plan meetings and teleconferences. I also assisted in negotiating terms and pricing agreements with vendors for planned events. Conducted extensive Internet research on competitors and assisted with special projects including online marketing.
I have worked as a Virtual Assistant for over 8 years. I have very strong verbal and written communications skills, as well as excellent administrative skills, provide above average customer service and professional telephone etiquette. I have a Bachelors in Japanese from Hosei University, and a BSM in Business Management and Accounting from the University of Phoenix.
I am advanced in all MS Office products (Word, Excel Powerpoint, Publisher, Outlook), Google Docs and Apps, online marketing , typing 71 wpm, data entry at over 12,000+ kph, Adobe Creative Cloud ( Photoshop, Illustrator, Acrobat Pro), Accounting software (Quicken, Quickbooks and Peachtree),HR and Payroll (ADP, Paychex, Intuit), Online CRMs (Zoho, Sugar, Salesforce, Ontraport, Bitrix), Online Customer Service (Zendesk, Freshdesk,), Email Management and Marketing using Constant Contact and Mailchimp, Social Media (Facebook, Twitter, Instagram, Hootsuite, Edgar, Pintrest, Tumblr, Linkedin, Flickr, Vine)
I can provide services for Office Administration, Customer Service via phone, online chat and email, Social Media Marketing, Travel Planning and coordination, Medical Billing and Collections, HR and Payroll, Accounting and Bookkeeping, Translations (Spanish, Japanese, Korean, Mandarin, Cantonese), Transcription, Research, Account Management, Scheduling, Event Planning, Tradeshow & Expos, Email Management and more.