Customer Care, Customer Service Reprs, Tech Support

More options
Clear all filters
  1. Jivah Therese Judilla

    Jivah Therese Judilla Agency Contractor

    Experienced in Customer Service and Guest Relations / Writer

    Philippines - Last active: 1 day ago

    PROFILE Technical Communication Skills (fluent in written and spoken English) Sales & Marketing Skills (drafting quotations and forecasting sales reports) Negotiation Skills Computer Skills (Literate in MS Excel, Word, & PP; QuickBasic Programming) Organizational Skills Leadership Skills Excellent in Opera Version 5.0 Behavioral Interpersonal Skills Customer Relations Skills Team Work/Team Effectiveness Balancing Work and Personal Life CAREER GROWTH I. Guest Relations Executive Ramada Hotel Dubai Al Mankhool Road, Bur Dubai P.O. Box 7979 August 7, 2011 up to July 15, 2013 II.Professional Medical Sales Representative Winthrop Sanofi-Aventis Group June 20, 2010 – April 15, 2011 Job Description: -Achieving maximal sales and market share through personal promotion that is targeted for costumers. -Creating and executing a territory plan resulting in priority customers contracted with appropriate frequency and efficiency. -Implementing promotional strategies through patient – focused discussions. -Planning, Organizing and implementing special events in supporting the territory plan. -Drafting quotations &formulating monthly sales forecast to ensure target potential. III.HR Associate/ Company Nurse Human Resource - BENEFITS ePerformaxContactCenters& BPO 3/F JY Square Mall, IT Center, cor. Salinas Drive Lahug, Cebu City, Philippines April 4, 2008 – June 15, 2010 Job Description – HR duties: -POC for Leaves Monitoring. -Validates and/ Invalidates Leave Application Forms of employees. -Updates Leaves Monitoring Tracker. -Sweeping of 201 Files. -Facilitates completion of requirements that includes Government-Initiated and Company-Initiated Benefits. -Updates Tracker for Requirements Monitoring. -Assists New Hires for the NEO (New Employee's Orientation). -Prepares and completes Requisition of Supplies. -Completes Employee Background Check of newly hired employees. -Prepares nurse’s schedule. -POC for Company's Medical Emergency Salary Loan. Job Description – Company Nurse: -Facilitates Pre-Employment Medical Examination of New Hires. -POC for company's HMO provider that includes Enrollment, Plan Upgrade, Account Transfers, Deletion and other concerns. -Plans and Facilitates Human Resources Wellness Programs. -Attends to medical-related concerns of employees. -Prepares quotation, sales invoice, purchase orders and payment requests for company medical supplies IV. Staff Nurse Medical-Surgical Ward CebuVelezGeneralHospital F. Ramos Street, CebuCity August 2006 – September 2006 V. Staff Nurse Scrub Nurse/Circulating Nurse/Recovery Room Nurse Operating Room & Post Anesthesia Care Unit CebuVelezGeneralHospital F. Ramos Street, CebuCity September 2006 – November 2007 ACHIEVEMENTS / INVOLVEMENTS Philippine Nursing Licensure Examination June 2006 Passed Philippine Dept. of Labor & Education Voluntary Nursing Licensure Examination October 2007 Passed IELTS (International English Language Testing System) September 2009 Passed Top 1 (Female Category) – Converse Youth Achievers Circle June 2004 Philippine ChristianGospelSchool (PCGS) – Student Council Secretary SY 1999-2000 PhosAlethia Asst. Editor-in-chief – School Magazine Writer SpeechArtsCenter Graduate in Public Speaking Summer 2000 Young Image Course Course completed – summer 1999 Star Employee awarded May 2012 Employee of the Month – November 2012 , January 2013 Ramada Hotel Dubai SEMINARS/TRAININGS Sanofi Aventis – Winthrop IMPACT Program Sales & Marketing Strategy Training May 24-June 4, 2010 Dept. of Labor & Employment 5S Workshop and Installation February 17, 2009 Basic Life Support Training Epifania Mendoza Velez Memorial Hall CebuCity 51st VNAA Founding Anniversary with the theme: "Upholding Professionalism through Charm and Confidence" Epifania Mendoza Velez Memorial Hall CebuCity Member of Velez Nurses Alumni Association Member of Philippine Nurses Association Member of Operating Room Nurses Association of the Philippines

    Associated with: Virtual E-ssist

    $7.00 /hr
    363 hours
    4.60
  2. Daniela G.

    Daniela G. Agency Contractor

    Translator, Proofreader, Voiceover, Customer Service and Much More!

    Argentina - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    My name is Daniela Gonzalez. I´m a responsible and hard working, quality translator and proofreader, among other things. Please review the comments left by previous employers to learn more about the way I work and the quality of my translations. I'd also like to add that my hourly rate is flexible depending on the job and is not to be taken as a fixed rate as it will differ for different jobs (translation, transcription, voice-over, proofreading). I look forward to working with you!

    Associated with: Spanish to English (E - S) translators

    $6.67 /hr
    1,390 hours
    5.00
  3. Jomary de Leon

    Jomary de Leon Agency Contractor

    homebased virtual assistant, technical support and customer service

    Philippines - Last active: 1 day ago - Tests: 3

    With a solid 7 years of experience in a BPO industry as a Technical Support Representative, I can say I have developed a deeper understanding of what customer service should be and its importance for every business. Equipped with this experience, I am more than ready to tackle any admin task and customer service related scenarios. I've been part of Resolution Specialist Team that handles all chronic calls and escalations. I believe that should be enough training to handle different types of customers and how to keep them for a good business. In addition, I've been part of the Quality Assurance Team, Remote Assist Team and Subject Matter Expert group.

    Associated with: JobHub

    $5.56 /hr
    1,671 hours
    5.00
  4. Marian L.

    Marian L. Agency Contractor

    Excellent Admin Assistant; Team Lead; Customer Service Specialist

    Philippines - Last active: 2 days ago - Tests: 7 - Portfolio: 1

    Providing excellent service through data entry and customer service. I have been a team leader in a local call center and we focused on customer service for a cable company. My experience in Odesk as a virtual executive administrative assistant for a real estate agency has developed my skills in providing competent and remarkable results in the tasks assigned. I have knowledge in PDF editing, conversion to MS Word, data entry in excel and updating database information.

    Associated with: SyTech Solutions

    $4.44 /hr
    6,264 hours
    4.99
  5. Modood Ahmed

    Modood Ahmed Agency Contractor

    11,000 plus oDesk hours, Customer Service and Call Center Expert.

    Pakistan - Last active: 1 day ago - Tests: 6 - Portfolio: 5

    Above 12 years of successful experience in Call Center Management, Customer Services, Telemarketing and Outsourcing industry. Strong Project Management and Analytical skills. Solid industry experience that touches all business and technical aspects of customer care and support, outsourcing, technology, operations and management. Defining and clarifying all aspects of Customer Relationship Management (CRM) from strategic vision to process reengineering across a wide range of large multi-location and multi-national Outsource Service Providers. Solving business problems at strategic and tactical levels with technology, management and operational solutions. Creatively utilize business process re-engineering and process improvement to drive efficiency and service quality. Strong experience with quality initiatives, performance improvement, training assessment, staff development, staff scheduling and forecasting. Solid leadership skills and the ability to communicate a vision and align the organization and teams efforts towards achieving set goals.

    Associated with: The Softlink

    $11.11 /hr
    11,294 hours
    4.95
  6. Allaine L.

    Allaine L. Agency Contractor

    Customer Service Supervisor with knowledge in Web Development

    Philippines - Last active: 6 days ago - Tests: 2 - Portfolio: 2

    Reliable to manage Team in Web Development, Data Entry, Maintenance such Websites and SEO Teams. Working experience in Costumer Service like in Anti Piracy for authors and publisher to determinate for unauthorized websites publishing on the Internet digital goods . I`m able to work within a team and I`m a quick learner.

    Associated with: Network Community Agency

    $14.00 /hr
    6,848 hours
    4.98
  7. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Last active: 13 hours ago - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,130 hours
    4.98
  8. Cherry Laurel

    Cherry Laurel Agency Contractor

    Virtual Assistant / Customer Service Chat & Email Support / Data Entry

    Philippines - Last active: 13 hours ago - Tests: 7 - Portfolio: 4

    "Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.” > Can Multi Task and very hardworking > Keen eye for details > Excellent English Communication Skills Written & Verbal > Pro Active and Very Focus > Experienced in Administrative Tasks and Real Estate office tasks

    Associated with: Laurel Inc.

    $10.00 /hr
    11,292 hours
    5.00
  9. Rajesh Kumar Bhagat

    Rajesh Kumar Bhagat Agency Contractor

    Web Developement, Data Management, Order Processing, Customer service

    India - Last active: 13 hours ago - Tests: 5 - Portfolio: 19

    As a certified Web Developer I have developed a wide range of websites using WordPress, HMTL, CSS, Java Script, PHP/MySQL, Photoshop and Dreamweaver. In the past year I have worked with a range of companies and small businesses to develop websites with the functionalities they desire. Whether you want to build a site from the ground up or would like to update your current site, I have the skills necessary to make your site run smoothly and look great. In addition to my web skills I have over 5 years of experience in customer service. I have also worked in order processing and data management.

    Groups: Bluehost Developers and Designers

    Associated with: Inika Infotech Pvt Ltd

    $11.11 /hr
    7,109 hours
    4.74
  10. Beverly D.

    Beverly D. Agency Contractor

    Sales and Customer Service Manager, Product Researcher, QA, Admin

    Philippines - Last active: 1 month ago - Tests: 10 - Portfolio: 2

    8 years of solid call center experience with proven skills in customer service, sales (outbound and inbound), appointment settings, technical support, financial account, admin, collections and welcome call. 2 years experience working as a Quality Analyst in a call center industry. 2 years experience handling a team of telemarketers, collectors, and welcome callers. 3 years remote / virtual assistance experience providing excellent customer service, sales, web and product research, and admin support for US and Canadian Clients. Focused, self-motivated, sets high standards to deliver quality results, exceeds client expectations, and promotes a win-win relationship.

    Associated with: Eligible Supports

    $11.11 /hr
    3,169 hours
    4.83