Customer Care, Customer Service Reprs, Tech Support

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  1. Maria Ellaine Ong

    Maria Ellaine Ong

    Reports Analyst, Appointment Setter, Researcher, Customer Service

    Philippines - Tests: 5

    I believe in an honest and efficient hard day’s work. I get self-satisfaction from pushing myself to the limit, knowing that all my efforts are going to pay off. I am committed to anything I do and provide results. I have been working in the BPO industry for more than 5 years now. The positions I have handled within this period are Technical Support, Customer Service, Order Entry, Floor Coordinator and Reports Analyst. I have developed skills over the years that help me in providing excellent and quality service in any field. As a Reports Analyst for a Sales and Technical account I create and update dashboards such as Customer Satisfaction (CSAT), Quality and Sales. I have advanced skills in Microsoft Excel 2013, 2010 and 2007. As a Customer Service Agent I have experienced working in a voice and non-voice environment namely, chat and email support. I've handled technical inquiries regarding cable, internet and phone connectivity as well as general inquiries, billing and sales. I also have experience working as a virtual assistant with tasks such as research, lead generation, data mining, data entry and appointment setting. I use tools such as SalesForce to enter leads, accounts and sending email, Google Docs, Google Calendar and TeamViewer. I am a fast learner, accurate, detail oriented and efficient. I am hoping to hear from you soon. Thank you!

    $3.33 /hr
    1,118 hours
    0.00
  2. Arlene Gallandez

    Arlene Gallandez

    Customer Service and Technical Support Representative

    United States - Tests: 3

    Over the last 4 years I have developed good customer service skills and technical support service skills. Being able to help T-mobile customers as happy and satisfied customers was a very rewarding and fulfilling job and this made T-mobile bagged 9 out of 11 J.D. Powers award for customer service. For 2 years I was able to develop skills in Quality Assurance as Verification Specialist for YAK Services, A Canadian Company. This helped me honed my skills specifically data entry for verifying sales, and sending out reports via email to campaign managers. I am seeking for opportunities that will enhance my customer service skills ((e.g chat representative, email support) and help clients to gain more success in their business. I also have excellent communication skills, I am a quick learner and only needs less supervision. I have the ability to perform effectively and efficiently in a team and individually. I am responsible and goal oriented. Flexible and always dedicated to any work.

    $5.56 /hr
    0 hours
    0.00
  3. Rosalyn C.

    Rosalyn C. Agency Contractor

    Experienced Customer Service and Technical Representative

    Philippines - Tests: 2

    I'am an experienced service provider for American and Australian customers. As a front liner, I think my main objective is to provide high quality service and resolve most of our customer's concern. I was a Technical support for American Clients, I do troubleshoot for DSL, Home networking and Fiber optics set up. I also had Technical knowledge for email browser set up, email clients. I was a customer service representative for an airline account. And i also had a chat support analyst background. Let me help your business by providing your customers the best customer experience.

    Associated with: TRISIS Contact Solutions

    $4.00 /hr
    0 hours
    0.00
  4. Fabian Linton

    Fabian Linton Agency Contractor

    Inbound Customer Service Expert for Amazon.com

    Jamaica - Tests: 3 - Portfolio: 1

    I'm a Customer Service Representative at an elite company in Jamaica for the Amazon.com website. In my years of experience as a Customer care Representative i have master the art of multi-tasking while on the Job. I can type moderately fast enough and I can manage documents such as Excel, Powerpoint, Word, and Publisher. I have a Knowledge as well as skill in knowing types of documents and how to type them as expected. I have covered a variety of training which includes Accounting, Data Entry, Filing, as well as having my Caribbean Examination Council Qualifications with good grades to back my true knowledge of what i do and love doing. I am a singer at heart as well as i do some poetic writings at times. Here is a summary of all the task Im experienced in: - Accounting - Data Entry - Customer Service - Customer Support Services - Manipulation of Data using (Excel, Access, Word, Power Point, Publisher) - Order Processing - Tracking Packages - Emailing - Administering Meetings

    Associated with: Faboo's Networking Union

    $3.36 /hr
    0 hours
    0.00
  5. Nancy Isabel

    Nancy Isabel

    Virtural Temp, Home Based Agent, Customer Service

    Canada - Tests: 3 - Portfolio: 4

    With over twenty years of experience in administrative, procedural and customer service-related matters. I am a professional with strength in service delivery and customer satisfaction. I provide professional service with exceptional quality within the diverse demands of any office needs. Experienced in fast paced environments with effective communication skills and the ability to multi- task and take initiatives. My work responsibilities included the various duties of; data entry, word processing, customer service, scheduling, organization, time management, problem solving, billing and being self sufficient, self motivated and teachable. Bilingual - French/English. Hiring me will allow you to concentrate on what you need, while knowing that those tasks are being taking care of and getting done.

    $15.00 /hr
    3,169 hours
    4.86
  6. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  7. Marivic Martinez

    Marivic Martinez

    Customer Service Representative, VA, Appointment Setter, Telemarketer

    Philippines - Tests: 4

    Acquire post where I can utilize and maximize my skills and work experiences. Obtain jobs where I can best use my organization, writing, research, and leadership skills. Impart strategies and learnings gained to improve sales and customer satisfaction. Management position where I can effectively utilize my expertise in leading and organizing a productive team. Marketing position that utilizes my communication skills and bring positive contribution to the organization. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Work experience that would constantly challenge me to learn and improve my skills.

    $5.56 /hr
    3,398 hours
    4.56
  8. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,922 hours
    5.00
  9. Danae A.

    Danae A.

    Top Notch Customer Service Specialist/ Administrative Assisstant

    United States - Tests: 9 - Portfolio: 4

    When you decide to hire me you hire someone that will be reliable, trustworthy, and will always go above and beyond to ensure your customers' satisfaction. I have over 10 years of experience doing various remote work in the following areas: calendaring assistance (scheduling), customer service/support (phone & email), service ticket resolution(s) and management, order processing, data entry, and virtual administrative support. I also have abundant experience working in various CRM platforms and am able to adapt quickly. Key strengths of mine are flexibility, attention to detail, computer literacy, verbal and written communication (native English), and exceeding performance outcomes. My strengths also include a strong sense of urgency, confidentiality, meeting deadlines, ability to communicate well with a variety of personalities, and the ability to handle multiple tasks. I am reliable, personable, adaptable, and always willing to learn new skills. I am a team player, take initiative when there is work to be done, and am great at organizing and prioritizing workloads. I enjoy helping businesses to reach greater levels of success and will do whatever it takes to ensure a positive result. Please check out my profile to learn more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time customer service role (up to 30 hours per week). Thank you for your review and consideration.

    Groups: Pro Customer Service

    $16.67 /hr
    384 hours
    4.59
  10. Michele T.

    Michele T.

    Business Management/Customer Service Professional/Vacation Rentals

    United States - Tests: 6

    Dedicated entrepreneur/customer service professional motivated to maintain customer satisfaction with a commitment to addressing customer concerns with speed, accuracy, and professionalism. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritizations skills. Vacation Rentals/Hospitality is my specialty If you hire me you will not be disappointed!

    $20.00 /hr
    795 hours
    4.66