Customer Service Specialist
Last active: 1 day ago
As an English Teacher, I've been really commited to help others learn as well as developing different skills in my students. I was able to teach english as a second language to all different ages and audiences.
After finishing school, I decided to enter the call center industry, where I acquired great knowledge and a vast experience in customer service. It was the 5 years experience in customer service that made me succesful in this industry. I started as a customer service representative, where I gained some of my experience in world class customer service. One year later, I was promoted to the Escalations team, where we handled customers requests that required more access to different systems. I became an expert on the Escalations Team and moved on.
Due to the experience I had, I got promoted to the Floor Supervisor Position where I helped many people to not only learn, but also get developed in the company. I worked for one the best Customer Service provider in the US, Capital One Financial Institution.
Great skills such as leadership, service excellence, teamwork and commitment made me successfull at this place.