Customer Care, Customer Service Reprs, Tech Support

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  1. Mary Grace Inocencio

    Mary Grace Inocencio

    Experienced Customer Service Representative

    Philippines - Last active: 9 days ago - Tests: 2

    A self-starter and can work with less supervision. Versatile skill set with great experience in customer service, sales, and written and oral communication. With strong interpersonal skills. Received multiple awards for excellence in customer service. Recognized skills in mentoring and in leading team projects. Already worked with variety of accounts and projects.

    $3.00 /hr
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  2. Kersey Louise Jabines

    Kersey Louise Jabines

    Experienced Customer Service Representative

    Philippines - Last active: 11 days ago - Tests: 1

    I am a hardworking and a fast learner with good communication skills. I am well trained from my previous company for phone, email and chat support. My priority is to make sure that I am providing an excellent job to my clients and giving satisfaction to customers. I was able to work as a representative for 2 years and 2 months on an American Multinational Corporation and an E-commerce Company.

    $3.33 /hr
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  3. Laura-Lynn Goodridge

    Laura-Lynn Goodridge

    Customer Service / IT Technician

    Barbados - Last active: 3 days ago - Tests: 1

    My name is Laura-Lynn Goodridge, I am 42 years old and a single mother of one child. I have recently worked as an Exchange Technician at Northpoint Consultants as a contractor for LIME. Previously I have worked at Cable and Wireless (trading as LIME in the Caribbean), for about 12 years. Starting from Customer Service Agent working in the Contact Centre, to a technician doing 2nd level tier 2 support for Barbados and approximately seven other countries. I am interested in any vacancies that may exists in your organization that I might qualify for. As a Customer Service Agent, I have gained knowledge in the various skillsets of the Company as regards internet, mobile, telephone faults, provisioning and billing, directory enquires and small aspect of operator assistance. Having multitasked with those skillsets in the past, it has benefited my current role as it allowed me to be able to handled additional queries customer may have. During this period I have sought to improve myself by doing courses such as Management courses with the aim of progressing within the company. In my most recent role, I have the opportunity to address a customer fault, analyse that fault, using Network tools available to troubleshoot that fault, this would involve in the background, resetting, rebuilding, reconfiguring customer services. It also involves but not limited to providing support to Customers and the Contact Centre Staff, Liaising with the Engineers, BOSS office, Workforce Management, to ensure the provision of quality service to the customers. This is done not only for Barbados, but for seven other countries as well. As a contractor I worked on the Fibre to the home project, providing phone , internet and television service. I am currently pursuing studies in CCNA with the intention of improving my technical skills. I believe that my time and experience with LIME, will equip me to assist you in fulfilling your goal of enriching people’s lives. I am available for interview at your convenience and I would like to thank you in advance for consideration of this application and look forward to meeting with you.

    $6.00 /hr
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  4. Luis Sarmiento

    Luis Sarmiento

    Customer Service/General Translation

    El Salvador - Last active: 19 days ago - Tests: 1 - Portfolio: 1

    I'm available as a English to Spanish translator for general and business-oriented documents. I learned my English through the National English Center of El Salvador, which granted me two scholarships to complete my courses in 2008. I also have a High School Level Diploma in Bookkeeping, which has helped me to perform successfully in my previous and current employment. I have worked as a Customer Service Representative for five years in two large call centers in San Salvador, El Salvador. As such, I administrated warranty replacements for Tupperware and tooks telephone reservations for Hotels.com with the Sykes Call Center, where I also took advante of their LEAP Program to receive training on Quality Control. More recently I held a position as Janitorial Supervisor for the American Embassy in San Salvador, in which I was able to use my customer service training to administrate personnel who spoke exclusively Spanish and report to Embassy authorities in English. I currently work as General Supervisor for a large janitorial services company in San Salvador which has brought me in contact with labor law, business administration, and recruiting processes.

    $5.00 /hr
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  5. Talia Blazek

    Talia Blazek

    Experienced Customer Service Representative

    United States - Last active: 12 days ago - Tests: 1

    Over the past 4 years, I have been working hard to earn my degree in business management while working for companies to help with data entry, customer service, and transcription. I love opportunities to be able to help with ensuring that data is entered and transcribed correctly, making sure to pay attention to detail and organization. I have experience with Microsoft office, Salesforce, CRM, Nice programs, and I willing to learn new program as needed. I am currently pursuing a bachelors degree in business administration, and love learning new things as the experiences arise.

    $10.00 /hr
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  6. Ian Cris Malasador

    Ian Cris Malasador

    Customer Service Professional

    Philippines - Last active: 13 days ago - Tests: 2

    - One of the recipients of the Ten Outstanding Convergys (J Centre) Employees (TOCE) for the year 2014 - the first in the company - Conducted strategic call-coaching training sessions, - Mentored Senior Agents in executing call coaching sessions. - Provided feedback to Agents on their daily performance and impacting behavios in a timely manner. - Partnered with Human Resources to screen, interview and hire agents for contract. - Communicated expectations and provided company and program updates to new employees and changes. - Ensured that effective training and mentor resources were provided for all employees. - Team with support organizations (Quality and Learning, Operations Planning, Human Resources etc.) to evaluate process improvement opportunities. - Drafted action plans that has been rolled out to the whole program to strategically reach the KPI goals. - Stayed current on internal work processes, policies and procedures. Responsible for understanding and complying with all company and team policies and procedures. - Kept updated with product knowledge to ensure accuracy in coaching and driving productivity. - Became a top Team Manager of the Month numerous times for getting high team scores accross all KPIs.

    $4.00 /hr
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  7. Paul Lester Martinez

    Paul Lester Martinez

    Experienced Customer Service Representative

    Philippines - Last active: 16 days ago - Tests: 1

    I had experience working in a Known Coffee Shop as an Assistant Store Manager. With that I was exposed in communicating with clients/customers with the goal of providing them excellent customer service. Part of my responsibilities were having 1:1 face time with my subordinates, sales reports, inventories. I am a team player, organized and results - driven.

    $4.44 /hr
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  8. Nessa B.

    Nessa B.

    Customer Service Agent

    Philippines - Last active: 11 days ago - Tests: 5

    10 years of experience in the call center industry. Skilled at interacting with customers and committed to providing quality work. Works well under pressure. Excellent leadership skills and training. In depth knowledge on Chat/Email/Phone, Customer service and CSAT oriented. Proficient in the use of Microsoft Office/Excel.Established a team dealing with verification and anti fraud policy, dealing with client's complaints and refund process/investigation. Performed detailed analysis/report on company losses and provide recommendation and updates on effective handling to minimize losses. Knows how to speak/read/write Japanese language. Certificate on Sales and Supervisory Trainings. Also knows Sabre/GDS. Self motivated and able to learn on own initiative.

    $4.00 /hr
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  9. Christine Francis

    Christine Francis

    Experienced Customer Service Representative

    United States - Last active: 16 days ago - Tests: 2

    With over 8 years in the retail/sales & education fields, I am experienced in the areas of customer service & teaching/education coordination. I began my retail/sales career at The Gap, then Old Navy and later White House Black Market. I have taught in various educational positions starting with The UTC Strings Project, Inner City Ministry After-School Program, & teaching full-time PreK. I received my Bachelor of Science & M.Ed from the University of Tennessee-Chattanooga. I am confident my skills & experiences will be a great asset to any prospective client.

    $6.50 /hr
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  10. sandra Downer

    sandra Downer

    Educator/ Customer Service Personnel

    Jamaica - Last active: 20 days ago - Tests: 1

    As an Educator and Customer Service Personnel I enjoy working with people and helping them to achieve their goals. I have a friendly and warm personality and love interacting with people and leaving them in a positive mood. Therefore I endeavor to deliver quality customer service with every encounter, whether face to face , email or via the telephone. I hold a Masters Degree in Workforce Education Development and Training.Additionally I have a Diploma in Management Studies and a Certificate in Quality Customer Care. It is my aim to work with companies or individuals to help them to build their customer service /client base or simple achieving a set goal.

    $10.00 /hr
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