Customer Service & Virtual Help
I started on a career path back in 2008 in the hospitality industry, for several month at well-known resort, Banana Beach Resort on one of Belize's top destination islands, San Pedro, better known as the ''Isla Bonita.'' I was both a front desk personnel and store clerk at our hotel's gift and tour shop. From there, I left due to the high cost of living and moved on to three years of working in customer service, at Delta Air Lines.
At Delta, I was charged with three roles. As a Delta airport customer service agent my daily task consisted of the checking in of passengers to their fight. This job also entailed us to facilitate customers as the gate agent. There we ensure all passengers were met with all their needs before the flight and also ensuring that their connecting flight was also taken care of, as well as an on time departure. At Delta, I was their C.R.O agent, a trained agent responsible to ensure that the Belize STATION was in compliance with 14 CFR Part 382 - Nondiscrimination on the Basis of Disability in Air Travel and the American's Disabilities Act of 1990.Quickly I was awarded the "Red Coat'' of Delta Air Lines. Here is an excerpt from an article done by USATODAY30 ''Red Coats, first introduced in the 1960s but eliminated in 2005 because of budget cuts, are a nod to the need to offer a more personal touch. “We, along with most of the industry, have been driving technology, and we still continue to do that," says Gil West, Delta's senior vice president, airport customer service. Yet, he says, "We realize we've got to invest in the human element as well. ... One of our key objectives is to continue to improve our customer service. The bringing back of the Red Coats for Delta is very symbolic of that. “Considered a kind of super-agent who can handle virtually any task, the Red Coats' primary mission is to fix problems. ‘Aside from doing my day to task as an airport customer service agent, I was also asked to take the lead as a trainer at the local station. There I was met with the challenge of traveling to and from Atlanta to receive updated trainings and ensure that current and new staff met with all of Delta's requirements and updated trainings, policies and system-wide updates. It was a time well spent at Delta, but I had to move on and choose a different path.
I started working at home, as a phone customer service agent, where I was tasked to build local team of 10 for a Chicago based company, I held this position for two and a half years, where I finally hung my hat up and opened a small business in opening a cosmetics retail online store of my own. From a simple front desk agent, to a local resort to opening my own business, I have always been in the field of customer service and feel that I can be tasked with anything and become an expert in that area, because I truly value giving and also receiving customer service.