Customer Care, Customer Service Reprs, Tech Support

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Jhoni-Rae Monteith

Jhoni-Rae Monteith

Expert Customer Service & Human Resource Personnel

Jamaica - Tests: 3

HR oriented with the belief that the staff holds the key to organizational success. Highly motivated team player with four years of customer service expertise has resulted in becoming the face of the company. Have planned, implemented and executed projects which increased staff moral and unity. Creative techniques have aided with customer retention and consistent growth of the organization. This experience coupled with an educational background in the field of HR has resulted in exceptional interpersonal and customer service skills, with the ability to uphold the organizations’ corporate mission. Desirous of focusing on staff retention through implementation of strategies aimed at creating and maintaining an atmosphere that will encourage staff to give of their best, which will positively impact the organization’s profitability and sustainability.

$8.89 /hr
203 hours

Divina P.

Divina P.

Customer Service Specialist, Data Entry Expert, Writer

Philippines - Tests: 7 - Portfolio: 1

I am an experienced customer service specialist, data entry worker and also an online English teacher. I am hard working, dedicated and able to deliver results on time. I have worked for Sykes Asia as a Customer Service Advocate for 1 year and 7 months and handled auto financing accounts for GMAC Financial (now known as Ally Bank). After leaving Sykes, I worked for JP Morgan and Chase as a Financial Service Adviser and provided customer service for a credit card account. At the same time, I was also working part time as an Online English Teacher at 51Talk Online English School where I taught Chinese students English grammar and pronunciation. If I can be of service to you, please do not hesitate to contact me.

$5.56 /hr
4,333 hours

Ailyn Mojica

Ailyn Mojica

Experienced Customer Service and Management Professional

United States

I have years of experience managing a small gift shop located in a 17-story office building that houses major corporations such as Sony. I'm well rounded in inventory management applying the FIFO principle, as well as handling the accounting of lottery earnings. Prior to working as the store's general manager, I gathered 15 years of experience in the hospitality business working as a server, concierge, and cashier. I understand the level of urgency needed in highly busy Manhattan restaurants during lunch and dinner hours. Catering to the diverse personalities the city had to offer, I enhanced my skill in working with different types of people. Right now I'm looking for customer service opportunities where I can perform exceptionally because of the skills I have acquired through the years.

$14.00 /hr
587 hours

Gustavo S.

Gustavo S.

Customer Service support with Sales experience

Nicaragua - Tests: 7 - Portfolio: 2

Rest assure that I can provide the quality of customer service or sales experience that you desire. I am professional and reliable, and have extensive customer service, sales and and administrative skills. I have over 3 year experience in Customer Service oriented while trying to give the best possible outcome, which is first call resolution of the customer´s issue in the first contact. I also have 3 years’ experience in Sales (credit monitoring products, telephone service, and credit card customer support). I am a person striving towards results, this gives me the opportunity to reach my goals in an efficient way. I do like to take up challenges easily. I am a multitasking person, this allows me to work on different tasks at the same time, maximizing productivity. Able to generate reports that will not only allow easy comprehension of performance but also identify areas of opportunity.

$12.50 /hr
1,508 hours

Juven Colonia

Juven Colonia

Telemarketer, Customer Service Representative, Data Entry Specialist

Philippines - Tests: 3

Dear everyone, I have worked on sales/marketing outbound calls and as Customer Service Representative. I have been through several leadership , product, english training and have surpassed expectations from different clients. Worked with private companies, agencies, and now working independently at home. I always make sure that when I commit to something,I get the job done. I am reliable and innovative and have vibrant tone. I was trained to have as much as possible one call resolution. In sales, I have exceeded the number of quota and handled campaigns such as flower companies, limo service, cleaning service, video presentations, business to business, business to households campaigns of different sorts that involves cold calling. Inbound or outbound set-up. I have a fast steady, reliable internet connection and a quiet place to achieve the best quality of audio when making calls.

$6.00 /hr
395 hours

Joann A.

Joann A.

Data Entry/Customer Service/Chat Support

Philippines

I graduated Bachelors of Science in Commerce major in Business Administration. I have a good customer service skills, excellent data entry skills, computer skills and good in both oral and written English. I'm proficient in the use of Microsoft Word, Excel, Windows, Internet, Power Point and I have typing skills of 45 words per minute. I have previous work experience as a Customer Service for inbound/outbound calls for 2 years at Convergys (Comcast), Chat Support at Stream for 6 months (Sprint) and Data Entry Specialist for 3 years at Xerox Corporation. I'm interested with customer service and data entry, it is my passion. I want to use my experiences and skills to be a part of your company success.

$5.00 /hr
0 hours

Kayla Wong

Kayla Wong

Experienced Customer Service Rep/Office Administrator

United States - Tests: 8 - Portfolio: 1

I can handle whatever you will throw my way. Experienced with customer service through a variety of mediums: face to face, behind the scenes, over the phone, email and chat. Proficient with Microsoft Office; I use Excel, PowerPoint, and Word in my daily life as well as professionally to plan out projects and keep track of information. I look forward to helping you keep organized, stay in contact with customers, and generally make things easier for you.

$14.45 /hr
0 hours

Manish R.

Manish R.

Virtual Assistant Experienced Customer Service Representative

India

Hi I am Manish Ramanand , I'm 35 years old and I'm really excited to be involved with guru. I'm looking for something new and exciting projects I have 12 years of experience in General Customer services industry . I have been completing all the allotted projects on time and with good quality.... I have doen Appointment setting and Customer services .so i can get your work done with 98% accuracy . . I have also providing a basic level of technical assistance , as well as answering common types of pre-sales questions from prospective customers. However,I have also done selling when expected or required. Cannot provide any experience samples as data protection act , but can show you my knowledge in the trial provided by you. I have ready access to email via computer and mobile phone, along with reliable high-speed Internet access that is capable of supporting VOIP calls. I also have a quiet, professional environment for speaking on the phone as i was working for Australian base consultant for Booking international air tickets and was handling a Team and taking escalations too.

$7.00 /hr
0 hours

Dexter Caesar Casas

Dexter Caesar Casas

Experienced Customer Service Representative / Experienced Teacher

Philippines - Tests: 2

I am Dexter Caesar Casas. I am a graduate of Bachelor of Secondary Education Major in Mathematics. An experienced teacher for more than 3 years and also an experienced customer service representative for 3 years. These are the strengths that I have. -Good interpersonal skills -Good in both written and verbal skills -Data and entry typing (minimum of 45 wpm) -Computers and Software: MS Word, Power Point and Excel -Can work with less supervision -Great Customer Service Skills

$7.50 /hr
0 hours

Lauro Carlo Jr Nuguid

Lauro Carlo Jr Nuguid

Technical Support / Customer Service /Network Support

Philippines - Tests: 2

IT SPECIALIST - (AIX Administrator) September 30, 2013 – Present IBM Solutions Delivery - 5th Floor IBM Plaza 8 Eastwood Avenue, Eastwood City Cyberpark E. Rodriguez Jr. Avenue Barangay Bagumbayab Libis, Quezon City. Responsibilities:  Manage and support multiple AIX servers for Lab, Developers and Maintenance Environments.  Initiate Severity 1 issues raised by client and work closely with Developers, Testers and Project Managers.  Monitor and update the continuous integration (cruise control) and its java codes subversions.  Assist and support software developers and testers during UAT (User acceptance testing) and SIT (System Interface testing) stage.  Deploys application and java codes upon developer’s request for testing in an AIX environment.  Analyze and troubleshoot issues in our web applications, monitor system logs if needed.  Maintain CVS user account with their username and passwords.  Ticket creation on change request and incidents.  Documenting instructions for deployment upgrade and patch.  Provides support query in our production DB2 database.  Installation, upgrade and patch on DB2 database, MQ websphere, websphere application server on AIX servers for lab servers.  Responsible for batch/cron monitoring and update. ------------------------------------------------------------------------------- Configuration and Release Engineer June 12, 2012 – September 30, 2013 mBlox Asia Pacific Pte Ltd – Regus Collyer Quay 16 Collyer Quay Level 20 #19-21 Singapore 049318 Responsibilities:  Linux server system administration duties (such as setup up servers, disk management, user request).  Perform developers operation (DevOps role) daily task given in Agile/Scrum methodology.  Everyday monitoring and administration of the Continuous Integration Platform (Jenkins) in Linux Redhat environment.  Codes and scripts on build plan creation and application deployment  Maintenance of Binary artifact repositories (subversions).  Setting up monitoring tasks using cron and shell scripting.  Deploy of Application Production/Non-Production via Fabric Deployment tool.  Carry out automated deployments to test environments via Jenkins  Monitor and work the Release Management ticket.  Documentation on wiki and solution, and day-to-day deployment processes. -------------------------------------------------------------------- Network Management Centre Engineer June 2008 – June 2012 mBlox Asia Pacific Pte Ltd - 120 Robinson Road #09-01 Singapore 068913 Responsibilities:  Monitor and maintain the company’s global network components (servers, datacenters, software, systems, databases, infrastructure, IP networks, security, applications) via Nagios Opsview monitoring system and ensuring fault-less network to avoid impact in our business.  Application support escalated from Level1/2 support via Salesforce ticketing system.  Maintain and do a fine tuning the company’s monitoring system to avoid false and redundant alerts on monitoring system.  Documenting all kinds of faults, incidents and maintenance via RT ticketing system, and relaying this information internally and ensuring that this is being communicated well to its corresponding teams.  Work with BAU US and UK engineers to solve any system/application issues.  Applications and server’s upgrade, patch and maintenance.  Creating, preparing and updating solutions, troubleshooting guidelines in our company’s runbook.  Performing and working on tier 1/2 tickets escalated by customer support, investigation and troubleshooting.  Reviewing the auto-generated weekly KPI reports in our systems, servers and analyzes the discrepancies and updating it manually. ----------------------------------------------------------------- Technical Support / Customer Service Representative February 2006 – February 2008 SPI Global Manila (formerly E-Pldt Ventus) – Smart-Bro Wireleses Broadband PLDT NSOB, Espana Boulevard, Mayon, Quezon City Responsibilities:  Level 1 technical support “Smart wireless broadband” and “myDSL-W” and document technical / Non-technical each to make a report in an application provided by the company.  Supporting broadband, TCP/IP, modem, router configuration, and hardware/software.  Analyze and Provides solutions by means of conducting troubleshooting, checking network connectivity from the Cellular tower to clients computer, check on client’s network configuration in different operating systems such as (WINDOWS,OSX and Linux) on LAN or wireless Ethernet until our clients can connect to our network and again and provide the root cause of the issue.  Checking network configuration and network parameters in our monitoring tool to see the current network status of the cell station.  Work closely with level/tier2 support if required for a field visit of the client  Delivers technical information and other details regarding the services we are providing.

$7.00 /hr
0 hours