Customer Care, Customer Service Reprs, Tech Support

Clear all filters

Md Shaidul Islam Shakil

Md Shaidul Islam Shakil

Customer Service Manager/ Inbound, Outbound, Chat & Email

Bangladesh - Tests: 5 - Portfolio: 2

Hello, If you are looking for an expert in Customer Service, then I can be the right option for you. I have several years of customer service experience (including online, over the phone and in person) and, for 5 years I have worked with different companies in this field including one of the largest telecommunication companies Telenor (Grameenphone in Bangladesh). My expertise in the arena are: 1. Inbound call management 2. Outbound call management 3. Live chat support 4. Email support 5. CRM operating 6. Customers satisfaction survey 7. KPI based duties 8. Report generation 9. Customers accounts management & more I have excellent command in English both oral & written. I am available for more than 40 hrs a week. I also have expertise in Microsoft office tools & Google drive report generation system. I am a passionate multitasker, friendly & professional person to deal with. I ensure highest level of customer satisfaction all the time. I'd like to work with you as a customer representative & develop a long term professional relationship as a trusted partner. Regards S. SHAKIL Upwork PRO

Groups: Customer Service Professionals

$5.56 /hr
0 hours

Aldwin B.

Aldwin B.

Customer Service/Tech Support/Email Support

Philippines

I've been in the BPO industry for 2 years and have skills with Customer Service, Technical Support and Email Support. I know Salesforce Desk and Zendesk and I'm also experienced with Google Docs and Microsoft Office. I am a hard worker and I work with integrity and honesty. I want to be an expert on whatever field I'm on and I am willing to be trained and I am happy to accept criticisms so long as it will improve the areas that I am not really expert at.

$3.00 /hr
0 hours

Alvaro Ramirez

Alvaro Ramirez

Experienced Customer Service Representative and Translator

United States - Tests: 3

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to organization’s success with hard work and extensive customer service experience. • Extensive Customer Service Experience in Call Center and At Home environment • Active listening skills • Seasoned in conflict resolution • Energetic work attitude • County Court Translator • Fluent in both Spanish and English • More than 50 wpm typing

$10.00 /hr
0 hours

Edwin Allan Baniqued

Edwin Allan Baniqued

Experienced Customer Service Representative \ Technical Support

Philippines - Tests: 3 - Portfolio: 2

I have a total of 10 years experience in customer service, 7 years as a front liner in a Direct Selling Company and 3 years in Call Center Industry. I am very efficient in handling customers' complex issues and fulfilling their needs in every aspects. I can come up with a better resolution in every difficult situation where in company's revenue and customer's satisfaction is on at hand I am also a Technical person, I can resolved PC or Laptop issues both software and hardware. In addition, I can also do Data entry job and other administrative work as part of my 7 years experience working as a Branch Operation Clerk in a Direct Selling Company

$5.00 /hr
0 hours

Mark Michael Ignacio

Mark Michael Ignacio

Customer Service Rep / Sales Rep / Writer / Editor

Philippines - Tests: 2

I have worked as a customer service representative for more than 5 years serving both US and Australian clients. I have been trained on doing multiple tasks including email and chat support, phone services and sales on the various companies I've worked with and also served as a Team Lead for a year. Prior to working on the BPO industry, I have been writing and proof reading for our local school newspaper since I was enrolled in Communication Arts major in Journalism back in college. I can work on various projects that requires full attention to details and will do everything to secure that the job is well done.

$6.25 /hr
0 hours

Cuthbert Daquio

Cuthbert Daquio

Customer Service Agent/data entry specialist.

Philippines

Exceptionally precise, fast-paced data entry specialist and a confident good listener with a good mannerism to respond customers' need and concern plus with highly remarkable skills as follows: -Average word per minute 90-140. -Proficient in MS word and excel. -Highly motivated, self driven, adaptable, a fast learner and still willing to learn a lot with the highest energy level at all time. -Willing to work anytime - day and night shifts. I can guarantee you a best service. Good day!

$5.00 /hr
0 hours

Regine Urduja Alisan

Regine Urduja Alisan

Customer Service / Technical Support Specialist - Supervisory

Philippines - Tests: 3

I am a proud graduate from the University of Saint La Salle. I graduated with a degree of Bachelor of Science in Computer Science. I am in the call center industry for 4 years and running with Convergys. My first job was with Time Warner Cable Technical Support which harnessed my networking knowledge, customer handling and call center experience. I also worked with a local company, Sophicworks, which focused more on data management and analysis plus a little bit of computer programming. Currently, I am a Technical Support Supervisor from one of the prominent multinational computer technology company, Dell. I have been with Dell for almost 3 years now and I must say that I have learned and acquired competence that will be of interest, most especially on technical and managerial skills. Effective communication, problem solving, accountability and setting proper objectives in a timely manner are some of the things I have learned and valued when it comes to work. Well anyway, bottom line is, I love computer and technology. One, I am good at it and two, there's always a room for learning when it comes to it as time goes by. If you're looking for a customer-oriented person with technical knowledge plus a hint of administrative touch, I can be the woman for the job.

$3.33 /hr
0 hours

christine may sevilla

christine may sevilla

Customer Service / Collection specialist / financial counsellor

United States

I worked in the BPO industry for 7 years before moving here in the US. I handled different accounts from different country, and it varies, from customer service, sales, collection specialist and financial counsellor. In my 7 yrs experience, I could say that I was able to develop my skills, was able to hit the quality goals and other metrics that are needed as an agent over the phone. I also did some back office work, such as email and chat support. I have been awarded as top collector and agent, and received recognition for having a high quality score.

$10.00 /hr
0 hours

Eddy Marin

Eddy Marin

Experienced Customer Service / Sales / Bill Collector Agent

Nicaragua - Tests: 1

A very experienced person over the phone, whether it be customer service, sales, or collections. Been working with people for over 6 years in different areas of call center work. I am a very versatile person and will adapt to any changes my client needs in order to get the job done. I speak English very well due to my studies in the US. Since my location is in Nicaragua Central America which is mountain time in the US, I am able to work full time as a freelancer to assist your customers/consumers at normal business hours.

$6.00 /hr
0 hours

Kathylee Lumaban

Kathylee Lumaban

Virtual Assistant/Experienced Customer Service Representative

United States

I have more than 5 years of experience in both face-to-face and over the phone/email of Customer Service. I am very confident that I will best fit in this type of job because of my unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I was a Virtual Assistant for 3 years and was in charge of overall content development and management of company websites, blogs, as well as online stores. I am able to handle customer inquiries, requests and complaints even from angry customers with so much patience.

$6.00 /hr
0 hours