Customer Care, Customer Service Reprs, Tech Support

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  1. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 10 hours ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,313 hours
    5.00
  2. Charlene B

    Charlene B Agency Contractor

    Operations manager w/ 5 years customer service experience.

    Philippines - Last active: 1 day ago - Tests: 4

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Associated with: TRISIS Contact Solutions

    $11.11 /hr
    3,400 hours
    5.00
  3. Carlo juancho F.

    Carlo juancho F. Agency Contractor

    Customer Service Specialist - Ticket, Live Chat and Email

    Philippines - Last active: 10 days ago - Tests: 11

    I am an experienced customer service specialist and a web developer. I have been in the customer service industry for more than seven years. I have a call center experience as a customer service representative and supervisor for Verizon DSL and Telstra (The Largest Australian Telecommunications company). I specialize in website development/maintenance and customer service. For customer service jobs I can handle anything from basic customer inquiries to resolving complex account, billing and technical issues. I can also manage a team of agents to help them hit their metrics through coaching and support. I am proficient in using different kinds of CRM softwares, like Seibel by Oracle, Zendesk, Avaya etc.. Most CRM's are designed to be intuitive, given my extensive customer service background it will be easy for me to adopt and learn any CRM software. I have an experience in resolving customer issues via phone/voice, email and tickets. I am proficient in English and Tagalog both in written and oral. I prefer to handle and interact with customers through email, live chat or help desk/tickets. I am interested and experienced in handling customer service in industries related to data servers and hosting providers, website development and maintenance, mobile and internet providers, hospitality, transportation, sales and mobile application development.

    Groups: Pro Customer Service

    Associated with: Silkroad Support Solutions Agency

    $11.11 /hr
    125 hours
    5.00
  4. Christine P.

    Christine P. Agency Contractor

    Professional Virtual Assistant, Customer Service, and Support rep

    United States - Last active: 10 hours ago - Tests: 4 - Portfolio: 1

    In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.

    Associated with: oDesk Payroll, ToDoListDone

    $14.00 /hr
    4,960 hours
    5.00
  5. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 10 hours ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,132 hours
    4.96
  6. Alena Boltonosova

    Alena Boltonosova

    Customer service representative - Consultant

    United Arab Emirates - Last active: 10/27/2014 - Tests: 2

    I am experienced in a customer service. I have a three years' experience of working at customer service and am proficient in English and Russian languages. I know French on Intermediate level. While I was working as a customer service representative, I had such duties as providing information about products and services and respond to customer complaints, so I developed good skills of handling problem customers, advanced computer and Internet skills. For the last year I have been also working as a consultant and acquired important knowledge in promotional sphere. These skills allow me to promptly and professionally perform the tasks and provide an effective interface between the customers and the company. The main objective in my job is to listen to the customer attentively and suggest helpful suggestions to resolve the matter. less

    $11.11 /hr
    3,664 hours
    5.00
  7. Madalin Rauch

    Madalin Rauch

    Customer Service Team Leader

    Romania - Last active: 2 months ago - Tests: 11

    My goal:"Be the best at what you do". As far as my experience goes, i have a lot of experience (4 years) in working as a tech consultant and superviser for AOL Tech. Also, i have 7 years experience in the electronics field, as a Production Manager for custom toroidal and linear windings.

    $11.11 /hr
    4,335 hours
    5.00
  8. Gage Zubek

    Gage Zubek

    Customer Service Representative

    United States - Last active: 09/17/2012 - Tests: 5

    I have been in customer service for 6 years now. I love bringing my knowledge and expertise to the forefront of a company to run the interactions between the customers and the companies. It fills me with pride when I am able to provide a service that goes above and beyond what the customer expected and leaves them with a truly awestruck impression. My objective is to use my skills to assist a wonderful company in taking their product to the next level via customer interaction. I also have experience in being a personal assistant and managing interactions of in-office affairs as well as clerical duties.

    $16.67 /hr
    506 hours
    5.00
  9. Zeola W.

    Zeola W.

    Customer Service Expert

    United States - Last active: 4 months ago - Tests: 2

    I would prefer to work as the call center representative or as a data entry specialist. I know their responsibilities. I have perfect communication skills. It will help me to elaborate any product as well as clear the doubts of the customers. I have an idea about how to convince my customer. I have technical knowledge that helps me to solve the problem of customers. I have a typing speed of 56wpm and commit myself to one hundred percent to any task I take on from start to finish.

    $13.33 /hr
    358 hours
    5.00
  10. Danny Santos

    Danny Santos

    Customer Service Rep

    United States - Last active: 02/21/2014

    My name is Danny Santos I major in Business. Im also a team leader for the receiving and maintenance department at Whole Foods Market. I am reliable, self directed, and have passion for what I do. I enjoy working with people and solving any issues customers might have. I have been in the Customer Service field for over eight years and my goal is to obtain a position where I can utilize my customer service experience while gaining profession advancement within my field.

    $13.33 /hr
    168 hours
    5.00