Customer Care, Customer Service Reprs, Tech Support

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  1. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 5 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,225 hours
    5.00
  2. Mickoloy W.

    Mickoloy W. Agency Contractor

    Draftsman / Customer Service Pro, Zendesk

    Jamaica - Last active: 6 days ago - Tests: 7 - Portfolio: 5

    I am a skilled Draftsman in both 2D drafting and 3D modelling and certified in Building Construction and have spent over 6 years in this field owning my skills. I am also an expert customer care specialist who have excelled in providing an amazing care experience to customers of fortune 500 companies in the United and Canada for the past 7 years. In carrying out my tasks, I have used various types of CRM tools such as Zendesk and Insightly, as well as, tools such as Zapier, Evernote, Trello, Droptask etc. My other skills include, appointment setting, Data Entry, Technical Support and I strive to gives my best at all times while paying special attention to detail. I am dedicated to providing the highest quality service at an affordable price as well as ensuring that the highest level of communication is maintained so clients can realize their desires.

    Associated with: Morwell Virtual Solutions

    $10.00 /hr
    1,347 hours
    5.00
  3. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Last active: 5 hours ago - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    13,935 hours
    5.00
  4. September R.

    September R. Agency Contractor

    Customer Service Specialist, Bookkeeper & Project Manager

    Philippines - Last active: 1 day ago - Tests: 7

    After almost 3 years in eBay Customer Support, I took the leap and started my freelance career here in Odesk as an eBay Store Manager for my Australian Client. I then later acquired & developed my skills in Office Admin, Bookkeeping and Project Management working with my boss and mentor from Huntsville, AL. My 4 years in Odesk has mold me to become an entre-leader in my team. I want to help fellow freelancers and clients achieve their goals. I am a believer of doing ordinary things extra-ordinarily well. I'm very excited to connect to a lot of people (1) for learning experience and personal & career growth and (2) to add value in my team. If you want positive change to happen, just believe, set goals, takes actions and make your goals/dreams become a reality!

    Associated with: Virtual September

    $11.11 /hr
    9,102 hours
    4.94
  5. Jocelyn O.

    Jocelyn O. Agency Contractor

    Professional Sales, Customer Service, Human Resource, Research

    Philippines - Last active: 1 day ago - Tests: 5

    Seeking position using my extensive knowledge and successful experience in Customer Service, Project Deployments, Sales and Marketing. Over the last 9 years, I have developed: Expert competence in customer service skills. Excellent ability to multitask and to work in a fast –paced environment, meeting strict deadlines. Exceptional versatility and adaptability. Excellent interpersonal skills, confident and poised in interactions with individuals at all levels. To be an organized individual with exceptional follow through-abilities. Be thrive-working in a challenging environment. Be detail oriented and resourceful in the completion of projects.

    Associated with: Business Solutions, Contact Ventures, Client Expert Solutions, Bright Concepts & Solutions, Advanced Services, Reaction Formation

    $11.11 /hr
    8,957 hours
    4.88
  6. Bernarda K.

    Bernarda K. Agency Contractor

    Experienced Customer Service Expert, Researcher, German/Croatian

    Germany - Last active: 8 days ago - Tests: 12

    Long-term experience in customer service field within different industries in Germany (tourism, air-transport and ticketing, limousine services - detailed in my CV). This field certainly represents my strength, and I guarantee outstanding e-mail and phone etiquette. I provide effective, responsible, timely assistance with flexible, focused and positive approach to my tasks. I am capable to learn and comprehend new systems and work methods quickly. Experience with Magento, Amazon Seller Central, Ebay listing management. Languages: Native Croatian Near-native German Great knowledge of Russian Working knowledge of English

    Associated with: Bright 'n' Light

    $19.44 /hr
    1,082 hours
    4.98
  7. James Dean

    James Dean Agency Contractor

    Customer Service/Support and Administrative Assistant

    United States - Last active: 1 month ago - Tests: 6 - Portfolio: 13

    James Dean, 29, from Bloomington, Indiana, originally from Saint Cloud, Florida. He does not have any children, but does have 2 dogs who are spoiled beyond belief. When James is not working, he enjoys spending time with family and friends, going hiking, photography, and scrap-booking. James is no stranger to the administration field, having spent his entire working career in various types of customer service positions and office administration. It taught him the importance of having high moral standards, ie confidentiality, reliability and has a strong work ethic. He is honest, creative, technologically savvy, and has a real "go getter" personality. Prior to starting his virtual assisting career, James spent over 12 years polishing his skills in positions; Office Manager, Administrative/Personal Assistant, Operations Manager, Activities Coordinator, and Customer Service. Passionate about helping others, James provides invaluable services such as office administration, article writing & submissions, scheduling and social media management, just to name a few.

    Associated with: Help by James, Visible Hand Co. Agency

    $13.33 /hr
    2,168 hours
    4.86
  8. Edison Velasco

    Edison Velasco Agency Contractor

    Customer Service Team Manager / Project Manager

    Philippines - Last active: 3 days ago - Tests: 14 - Portfolio: 1

    I was awarded (one of the) Best Contractor in the Philippines of 2012 by oDesk (now Upwork). Qualifications: Project Management - 4 years freelance experience. I handled projects/businesses from start-up to middle scale. I handle recruitment, training, team management, business analysis, and process improvement among others. Team Management - I worked as a Team Manager for 2 years in Sitel, one of the best call centers in the Philippines. I handled a team of (usually more than) 10 agents. I was responsible for their performance and career growth. I did one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and career planning. Recruitment - I have more than 4 years accumulated recruitment experience. I have recruited for sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source and interview candidates, HR-related tasks, etc. Excellent Communication Skills - I worked in the call center industry for more than 5 years MS Office - Word, Excel, Powerpoint, Outlook Familiar with several management/recruiting tools such as Google Docs, Skydrive, Salesforce, Basecamp, Zendesk, Jigsaw, Github, Linkedin, etc. I am online in skype almost 24/7. Professional, Goal-driven, Independent, Excellent Communicator. Experiences/Skills: Live Chat and Phone Support Representative Zendesk Customer Service Specialist Customer Service Team Manager Ticket, Chat, Phone, Social Support Agent Project Management Data Research Team Salesforce Order Processing Team Recruitment Technical Recruitment

    Associated with: EV eSupport Agency

    $14.44 /hr
    12,436 hours
    4.99
  9. Laurence dan B.

    Laurence dan B. Agency Contractor

    Email Handling,Customer Service, collections, mangement, training,

    Philippines - Last active: 2 days ago - Tests: 5

    I have been in customer service for 10 years. I started in 2002 and my experience, played a vital role on my goal. I was a part of the Training team, a Manager and a Customer Support Representatve. I understand the vital role of training the agents in any operations of a business. This is what I have taken part in the years I have been in the business. To know what you can about what you support and to always go an extra mile for the customer.

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    722 hours
    4.60