Customer Service, Administrative Support and Graphic Design
I have 3 years experience as Customer Support Representative, providing software support by chat, phone and e-mail for German-speaking customers.
I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can always handle all of my tasks.
I spent the last two years of my education in English-speaking environment, which widely improved my language skills and the quality of my interaction with the people.
Studying Psychology at Sofia University improved a lot my analytical and problem-solving skills, I learned to be more observational, detail-oriented and profound.
Furthermore, I maintain a proficiency in software programs such as MS Word, Excel and PowerPoint, as well Adobe Photoshop and Adobe Pagemaker.
Between 2002 - 2007 I worked as Graphic Desighner, preparing the layout of a newspaper, book covers, business cards, calendars, brochures and other.
I maintain a proficiency in the following languages:Bulgarian, English, Russian, German, Spanish, Portuguese