Customer Care, Customer Service Reprs, Tech Support

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Mary Ann De Mesa

Mary Ann De Mesa

Remote Technical Support and Customer Service

Philippines - Tests: 6 - Portfolio: 1

Thank you for viewing my profile! I'm looking to establish a long term business relationships with serious clients. I am a detailed and thorough professional with over 4 years of Tech Support experience. I specialize in delivering quality services with respect for strict deadlines and high expectations which helps me achieve good reputation over oDesk. Below are my Technical Expertise: -Virus Removal and PC Optimization -Operating System Repair / Reinstall -Microsoft Office -Forgot Windows password -Data Entry and Research -Creating OS discs for a repair install (using a second computer) -No internet due to APIPA problems, netsh commands and winsock resets, wrong ip address -Error screens with codes such as black screen codes and blue screen codes -Advanced Safemode and startup options -All possible quick tricks and work arounds to get an OS booted and online -Registry problems, file association issues -Drivers install / troubleshoot -Printers install / troubleshoot / networking -Wireless network troubleshooting and setup -Internet browser troubleshooting -Ransomware (FBI virus, ICE virus, DOJ virus, Crypto locker, etc...) -Malwares and rogue programs -Email client troubleshooting for send, receive, and error messages -Windows error messages

$4.44 /hr
0 hours

Md Shaidul Islam Shakil

Md Shaidul Islam Shakil

Customer Service Manager/ Inbound, Outbound, Chat & Email

Bangladesh - Tests: 5 - Portfolio: 2

Hello, If you are looking for an expert in Customer Service, then I can be the right option for you. I have several years of customer service experience (including online, over the phone and in person) and, for 5 years I have worked with different companies in this field including one of the largest telecommunication companies Telenor (Grameenphone in Bangladesh). My expertise in the arena are: 1. Inbound call management 2. Outbound call management 3. Live chat support 4. Email support 5. CRM operating 6. Customers satisfaction survey 7. KPI based duties 8. Report generation 9. Customers accounts management & more I have excellent command in English both oral & written. I am available for more than 40 hrs a week. I also have expertise in Microsoft office tools & Google drive report generation system. I am a passionate multitasker, friendly & professional person to deal with. I ensure highest level of customer satisfaction all the time. I'd like to work with you as a customer representative & develop a long term professional relationship as a trusted partner. Regards S. SHAKIL Upwork PRO

Groups: Customer Service Professionals

$5.56 /hr
0 hours

Keith Vergil Rodriguez Gualdrapa

Keith Vergil Rodriguez Gualdrapa

Customer Service / Telemarketing / Appointment Setting / VA

Philippines

 Good communication skills in both oral and written English  Computer Literate (Microsoft Office, Adobe Photoshop)  Proficient in using CRM tools (Zendesk, CSP, Telegence, Salesforce&Zoho)  Hard working and physically fit  Organizational and multitasking  Flexible  Fast Learner  Goal Oriented  Team Player  Amenable to shifting schedule, location and working in the graveyard shift

$8.00 /hr
0 hours

Arn Yturralde

Arn Yturralde

Experienced Customer Service/Technical Support Representative

Philippines - Tests: 1

I am an experienced Customer Service/Technical Support representative with over 8 years of practice in all kinds of media (Phone, Chat, e-mail and forum) I started doing Chat support for a major internet Service Provider in the United States then switched to Phone support for another US ISP. Afterwards, I became an expert technical Support Representative by working with a leading computer manufacturer. Currently, I am working for a giant software developer and provides support via chat, email and phone. I am very hardworking and always make sure that my job is done in an excellent manner.

$3.00 /hr
0 hours

Ashlie Thomey

Ashlie Thomey

Virtual assistant, research, and customer service specialist

United States - Tests: 4

I have over 10 years experience as an administrative support professional with experience in: International relations, public health, and education (Pre-k through higher education). I am skilled in utilizing Microsoft applications. I have an excellent phone demeanor and customer service skills, thus I am ideal for projects requiring interacting with clients. I am especially fond of internet research projects and writing resumes and cover letters. I am currently working on my M.A. in Early Childhood Education on a part-time basis and I am available for short-term, part-time, and even full-time employment opportunities.

$17.00 /hr
0 hours

Vladett Castro

Vladett Castro

Team Manager expert in Customer Service Support

Philippines - Tests: 3

I am a Customer Service Supervisor for six years focusing on delivering excellent Customer Service to our client. I was also given a special task which is to handle back office support for our client who caters the whole prepaid enterprise. I have excellent exposure on customer service, customer support, telephone handling, email handling and chat support. I was Customer Service Representative for three months, a Resolution Support Desk Officer for three months and six years as Customer Service Supervisor. I am passionate on solving problems, answering questions, and delighting customers. I have a friendly, professional demeanor and I am a confident multitasker which allowing me to take on several responsibilities at once. I am a fast learner and enthusiastic. I am a goal-oriented, result-oriented and self-motivated person. I look forward to working with you as a Customer Service Representative as well as your trusted advisor in any additional projects you need assistance with.

Groups: Customer Service Professionals

$4.50 /hr
0 hours

Ruhama Ariar

Ruhama Ariar

Customer Service Supervisor and Admin Support

Philippines - Tests: 3

I am seeking opportunities to use my skills virtually to assist those who need short or long term project assistance in order to meet their business or personal goals. I have been providing Customer Service and Administrative Services for years.I am hardworking, reliable, flexible, detail oriented, honest, can work with minimal supervision, communicate quickly and provide regular updates on the status of my work output. I'm good in command communication skills both in oral and written in English, Malay, and Tagalog Language. I'm a quick learner and willing to learn more. I can work on Ms Excel , Spreadsheet, Ms Word, WordPress and Web research efficiently. Provide Customer Service skills such as customer support, email handling, chat support and social media management. I'm able to do multi tasking job and a great team player. Whatever goals I set I always ensure to complete them within stipulated time. It is my aim to deliver projects to clients with satisfaction, be it a short or long term contract.

$3.33 /hr
0 hours

Gurvinder Singh

Gurvinder Singh

Experienced Customer service representative & Data entry Professional.

India - Tests: 3

I am a Graduate from North Bengal University having work experience of 7 years with Wipro & 8 Sigma Softvill. My job was handling Mediclaim queries. Providing, Help Desk/Ticket Support, Live chat support, Email Support, Inbound phone support & Back Office. Good at: MS Office & Typing speed of 40-45WPM. Core competencies include: Driving the development of superior customer service, sales and high performance. Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. Building a team that effectively supports client programs, products and services. Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels. Leading workflow distribution and floor management to ensure service levels are satisfied. Interaction with client for various projects and transitioning

$4.75 /hr
0 hours

Maria Ana San Pedro

Maria Ana San Pedro

Data Entry Professional and Experience Customer Service

Philippines - Tests: 2

I am looking for a job which offers me the opportunity to develop new skills while strengthening those I already possess. My main strength are adaptability,and the determination to get a job done as proven by my varied work experience in Office Clerk, Receptionist, Administrative Assistant and Customer Service Representative. Those working experience posses me of doing my job as a Data Entry/Encoder, Telephone operator, Data Entry Inventories,Invoicing, Payments, Quotations, Answering incoming and out going emails, Memos, and Photo Editing. And also I undertake several office duties and accurately typing information into computer data base or spreadsheets. My advance level of experience with MS OFFICE, able to work under pressure, meeting deadlines and High level of focus and attention to details are my key competencies. Hope you will help me utilized all those skills, In order for me to learn more. Thank you and more power.

$3.00 /hr
0 hours