Experienced Customer Service Representative
7 year experience of Computer Networks and troubleshooting specialization in IT Service Desk support.
• IT Service Desk Experience related to Hardware and Software.
• Training and development of IT Service Desk Team.
• VOIP for CISCO Call Manager.
• Working experience of Operating Systems Windows Server2000, Windows Server 2003, Windows Server 2008, Windows Vista, Windows 7 and Windows XP Home and Professional, System Management and Backup, Remote Connectivity, LAN Cabling, TCP/IP Infrastructure, Resource Management, DNS Services, DHCP Services, FTP and Web Services, ISA-2000, Exchange-2003, Routing and Remote Services, ICS, Symantec Backup and NAT, VPN Server Configurations, Disaster Recovery, Basic WAN Configuration, DSL Management and Installation.
• Command over English language and good communicational skills.
Specialties: • Microsoft Certified Professional (MCP)
• ITIL Version-3 Foundation