Professional Administrative and Customer Service Support
I am a positive person with excellent communication skills. In addition to this, I am a fast learner and very meticulous which is demonstrated in the quality of my work.
I have worked at a telephone banking call center taking back to back inbound customer calls. I answered general inquiries, paid bills for the customer, and helped customers with arrangement of investments, among other duties.
I have worked in customer service/administration with accounts payable and accounts receivable. Working with the customer to ensure that invoices are paid on time and correctly, researching why payments are late, contacting customers who are in default and making payment arrangements. Also required was data entry with an extremely high attention to detail, and speed.
I have also worked customer service in the refreshment industry. Taking customer orders, arranging for order delivery, I have even packed orders before delivery. Taking customer complaints, which included incorrect orders, missing items, equipment malfunction and also arranging for equipment service. I have also dispatched service repair personnel.
I have managerial experience as well. Staff scheduling and supervision, payroll, preparation of weekly sales reports and tracking, generating weekly operating reports and performing cost analysis, bank deposits, inventory control, and maintaining customer accounts.
Finally, I have excellent knowledge of Microsoft Office (specifically Excel, Outlook and Word), various online email platforms, and internet browsers.