Customer Service, Chat Support, VA, Bookkeeping, SAGE
Last active: 2 months ago
I have over 5 years experience in customer service and live chat support on oDesk platform handling customer chats, tickets, emails, responding to customer queries/emails, and resolving complicated/sensitive customer issues and complaints ensuring to provide an extraordinary customer experience.
Working knowledge of Zendesk and Velaro live chat software.
Also knowledgeable in bookkeeping, accounts receivable, accounts payable, Sage line 50, bank reconciliation, invoicing and proficient in Microsoft Excel.