Ma. Catherine Paula Dela Cruz
Freelance Article Writer, Rewriter, Customer Service Professional
Last active: 1 month ago
Hi, my name is Paula. I've been working in the Call Center Industry for almost 7 years now with various tasks like Inbound Sales Agent, Customer Service Representative, Financial Service Adviser, Tech Support Agent, Subject-Matter Expert and Escalations Adviser.
I also worked as a part-time article writer. I've written articles in various topics like fashion, electronics, social media, financial settlement and a lot more. I also do personal blogging and ghost-writing for blogs (Wordpress and Blogspot). I am also familiar with SEO and keyword research. Recently, I’ve been doing Social Media Marketing for my clients via Twitter, LinkedIn, Pinterest, Slideshare, etc. I also do email handling and newsletters.
My career as a customer service representative help improved the degree of my written and oral communication skills. I have high customer satisfaction and quality scores so I can assure you that your customers are in good hands with me. I follow deadlines by heart, listen to instructions well and very attentive to details.