Customer Care, Customer Service Reprs, Tech Support

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Varsik T.

Varsik T.

Customer Service Representative

Armenia - Tests: 3 - Portfolio: 1

I am highly responsible, flexible and hard-working professional. I am trustworthy, honest and eager to take on new challenges and acquire new knowledge through continuous learning. I have 3 years of experience in Customer Service. I can provide e-mail and live-chat support,implement cross-selling and so on. I am ready to share my skills, knowledge and experience to contribute to your success. I am available for both full-time and part-time work. I look forward to hearing from you.

$7.78 /hr
956 hours

John Mark M.

John Mark M.

Customer Service Representative

Philippines - Tests: 8

I was as a Communications Assistant/Relay Operator for 3 years. I served as the medium of communication between a Deaf and a hearing person. I transmit messages real-time with a rate of 50 to 60 words per minute and accuracy of 98%. I worked as a Directory Assistance agent for 6 months. I provide information to people who are inquiring about businesses and residential listings in the United States. I aIso worked as a Customer Service Representative for an online shopping site for almost a year. I assist customers in making a purchase and provided support if they have ordering,billing and shipping problems. I also assist customers through email with the use of Zendesk. I am a part-time Transcriptionist. I transcribe audio recordings of conferences or teleconferences. I have transcribed recordings about Finance, Medicine, and General Information. I am very proficient in using the Express Scribe software. I am also a Part-time English Tutor for Japanese students and professionals. Through Skype, I teach basic English and ways for effective communication.

$5.00 /hr
28 hours

Carlos Tejeda

Carlos Tejeda

Technical Support / Customer Service

Dominican Republic - Tests: 2

I have been in the call center business as customer service and technical support agent, team leader and supervisor for 8 years now for companies such as ACS Xerox, Stream Global Services and Convergys. My first experience was troubleshooting Android and iOS devices and providing customer service for Sprint and Boost Mobile for 3-years. My most recent experience was providing technical support via email for Western Digital for a large line up of products such as internal drives (SATA), external drives (USB, Thunderbolt), NAS drives, and business servers supported on Windows and OS X. I have a wealth of experience using different CRM applications/softwares such as Clarify, Salesforce and Zendesk; also I am very familiar with call and workforce management applications like Avaya CMS and IEX TotalView, and MicroStrategy for business data analysis. In addition I can work with Microsoft Word and Microsoft Excel for creating and running reports if needed. I have worked with GoToAssist and TeamViewer for remote support. Hereunder are the skills I can put at your services to accomplish success for your client and customers. • Phone Support • Email and Chat Support • Fluent English and very good grammar • Leader • Proactive • Technical Support oriented • Excellent Customer Service skills

$15.00 /hr
525 hours

Karina Ysabel P.

Karina Ysabel P.

Customer Service Representative

Dominican Republic - Tests: 3

I'm highly motivated, responsible, analytic and dedicated. I've been working in call centers since 2007 doing different tasks: data entry, customer service, sells, technical support, app setter, I'm bilingual Spanish/English, and i match perfectly with all the job requirements I've worked for projects such as: Rent.com (ebay), Choice Hotels Int., Pay By Phone, Staples, Match.com, and more.

$10.00 /hr
14 hours

iris molina

iris molina

Customer Service Representative

Philippines - Tests: 1

I have been in the industry of BPO/Call Center fro almost 9 years. The last company I worked with was Convergys Philippines as Customer Service Representative. I graduated with a degree Bachelor of Science in Architecture and Fine Arts, graduate of Far Eastern University I know that you’re looking for a people person, which is my greatest strength. I am a good listener and can quickly establish an understanding and connection with people by putting myself in their shoes. I am patient, so I can deal with angry customers in a friendly way.

$3.33 /hr
256 hours

Laura P.

Laura P.

Customer Service Expert

United States - Tests: 3

I consider myself to be an expert in the customer service field. I was a manager at a large grocery store in Chicago for 9 and a half years. My job was to solve customers' problems, do refunds, do the weekly scheduling, as well as manage all of the cashiers and baggers in my front end. I answered phones calls and emails from both customers and employees on a daily basis, so I know how to talk to people and really help them. I'm really great with computers, as I have been using them every day for most of my life. My most recent job was working for a company on upwork for the last year and a half answering customer service emails for their large company. I'm really friendly and hardworking, I'm an extremely fast learner.

$14.44 /hr
2,466 hours

Jonora Marie U.

Jonora Marie U.

Customer Service Associate

Philippines

I worked as a Customer Service Representative for 5 years on a Financial Institution and Telecommunications Company. I handled telephone and email inquiries and chat support as well. We are using CRM, LOTUS NOTES , AWD Microsoft office etc. I am tech and computer savvy, updated on the most latest gadgets, research freak and trustworthy.

$5.00 /hr
2 hours

Maria Renielda L.

Maria Renielda L. Agency Contractor

Customer Service Specialist

Philippines - Tests: 9 - Portfolio: 4

Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

$9.00 /hr
12,468 hours

Natalie B.

Natalie B. Agency Contractor

Customer Service Professional

India - Tests: 6 - Portfolio: 2

An Experienced Customer Service professional with over six years of distinguished performance in the IT Industry. As a passionate worker, my zeal for the work I do will be evident in the quality of work delivered. Also a highly motivated and ambitious individual possessing excellent ability to work in a team with great deal of professionalism. I'm also a quick learner and enthusiastic. I have a friendly, professional demeanour and am a confident multitasker, allowing me to take on several tasks at once. My skills include proficiency in all levels of Support solutions, Webhosting Support, Software Support, Networking products Support, Website Support, Wordpress Plugins Support, Windows Web server administration via Helpdesk/Ticket, Email, Chat, Remote Desktop. So I have an outstanding Customer Service skills resolving technical issues and educating end-users with excellent English proficiency. Extensive experience using Helpdesk Softwares like Zendesk, Kayako, WHMCS, Freshdesk, Smarter Track and Chat Softwares like Provide Support, Livechat, WhosOn, Smarter Track. As a Microsoft Certified Professional I have broad understanding of Windows Server, IIS , CPanel, Plesk, Installation of all version of Windows OS, Networking concepts and Backup technologies. I have done MCSA certification on Windows Server 2008 and 2012. I am willing to seize every knowledge, skills, practice and proficiency I have so as to learn more than a handful of impressive and remarkable things to assist you in your business with commitment and sincerity. I look forward to working with you by performing the job to the best of my ability. An Efficient Manager at Virtual World with Proven ability to successfully analyse the support requirements and improving the productivity and managing a dedicated team.

$22.22 /hr
120 hours