Customer Care, Customer Service Reprs, Tech Support

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  1. Michael De Jesus

    Michael De Jesus

    Freelancer |Team Leader | Customer Service/Technical Support expert

    Philippines - Last active: 1 day ago - Tests: 5

    Experience is the best teacher and with a total of 10 years on the field, I learned a lot - from managing people to resolving technical issues directly with customers. I am comfortable in using microsoft office as I use this in my daily tasks and have undergone OnTrac training. I work with 15-18 process associates daily and have been exposed to different departments in the industry, from training to operations, to handling supervisors and agents. Because of the nature of my job I am used to meeting deadlines set by clients and coming up with new ideas.

    $4.44 /hr
    224 hours
    5.00
  2. Eman M.

    Eman M.

    Customer Service/Project Management/Data Entry/Link Building

    Egypt - Last active: 1 day ago - Tests: 7 - Portfolio: 2

    I have 9+ years’ experience in the field of Customer Relationship Management with Solid knowledge of client communication, negotiation and problem solving. Two years of experience in Project Management and Product Management. I am Well organized, self-motivated individual with the ability to rapidly learn new tasks. Track record for consistently meeting goals and deliver high level of job performance. Proven ability to build strong customer/client relationship.

    $5.56 /hr
    8,198 hours
    4.90
  3. Marvin Dela Cruz

    Marvin Dela Cruz

    Experienced Customer Service, Sales and Technical Support Professional

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 5

    I can offer more than 7 years experience in customer service, sales, technical support and IT. I recently worked in Abu Dhabi, U.A.E. for one of the biggest telecom service providers in the Middle East, Du Telecom as a retail sales executive, acting as a branch officer-in-charge for two years. I have more than four years experience working as a technical support professional for Stream Global Services. I got promoted as a senior technical support professional by consistently hitting our key performance indicators. I also acted as an assistant team manager during my tenure with the company. I am confident with my skills and experience. I am comprehensive and I have excellent communication skills. I am highly motivated and proven to deliver results within the required time.

    $5.56 /hr
    3,108 hours
    5.00
  4. Mary Grace Gozon

    Mary Grace Gozon

    Team Supervisor, Team Leader, Customer Service, Email and Chat Support

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 6

    I have been in Business Process Outsourcing for more than 5 years and provided an Excellent Customer Service not only to our customers and clients but specially to other call center representatives as a supervisor in the operations. A hardworking person, multitasking, dedicated, resourceful and a fast learner. I am very good at decision making and offers solution rather than complaining. I am looking for a long term job. As a supervisor, my duties and responsibilities are: - Attend to a client conference calls and meetings for updates. - Make sure that my team's needs are taken care of; from their performance to their payroll (Admin Task). - Provide feedback and coaching to make sure that the agents are motivated to perform beyond the expectations. - Take escalated calls. - Create and update different types of reports in an excel file and send it via Email. - Take Inbound call at least an hour per week. - Make an outbound calls for follow up. - Evaluate the quality of the agents call per week and identify the root cause of the agent's behavior that caused their performance.

    $5.56 /hr
    2,071 hours
    5.00
  5. Eliseo P. Sadorra III

    Eliseo P. Sadorra III

    Customer Service Specialist / Sales Specialist / Chat/E-mail Support

    Philippines - Last active: 1 day ago - Tests: 13

    Well experienced customer service specialist with a demonstrated track record in sales gained from nearly 4 years of sales experience. I possess broad knowledge in customer service, telemarketing, internet research, order management and technical support, with over 5 years of experience in Business Process Outsourcing. My breeding and professional experience, include customer support solutions, telephone/electronic mail marketing, sales expert and order tracking. I am seeking opportunities to further extend my assistance. Extremely organized, Resourceful and totally capable of multi-tasking to meet any fast paced working environment. Ethical and trustworthy; has strong interpersonal and organizational skills and has exceptional written and verbal English communication skills; committed to excellent customer service. I've always desired to be a part of respectable company wherein I can partake in my abilities and skills for its continuous development and success, and which likewise open doors of opportunities to assist me achieve my goals and success. Highly systematic, workaholic and lives with deadlines. Should you require my service (only $3.89/hour - Introductory) for your well-established business, let's schedule our talk.

    $3.89 /hr
    1,948 hours
    5.00
  6. Maria Elizabeth Jabonillo

    Maria Elizabeth Jabonillo

    Project Manager, Recruiter, Admin Staff, Customer Service Rep, Editor

    Philippines - Last active: 5 days ago - Tests: 3 - Portfolio: 3

    For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

    $6.00 /hr
    535 hours
    4.88
  7. Abdul Kader

    Abdul Kader

    Telemarketing/Appointment Setting/Customer Service/Telesales/B2B/VA

    Bangladesh - Last active: 2 days ago - Tests: 11 - Portfolio: 2

    More than 8 years of call center,customer service,outsourcing and administrative experience diverse set of industry including two multinational telecommunication company & BPO. I am highly skilled in Telemarketing/Appointment Setting/Telesales/Cold Calling/B2B/VA. Over the past four years i have worked on many project in different country so on few of my work has been demonstrated in my profile. For the past 1 and half year i have been working with private customer and small company.My portfolio only lists a few of the many contracts that i honored.

    $7.78 /hr
    76 hours
    4.60
  8. Charlene Gyle Collantes

    Charlene Gyle Collantes

    Has excellent Customer Service, Technical Support and Sales experience

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 2

    I'm down to earth and a God fearing person. I'm always positive in Life. I'm patient, dependable, resourceful, organized, result oriented, achiever/performer, and dedicated to work. I could also use my skills, expertise and experience in Customer Service, Technical Support and being a Sales Agent in achieving my goals to become a good asset in your company. *Accounts handled: >Amazon.com (Customer Service / Technical Support) >At&t Mobility (Customer Service / Technical Support / Sales Support) >Dental Insurance (Outbound and Inbound Sales Agent / Executive Assistant) >Google Account Listings (Inbound Sales Agent) >Cooltrade (Inbound Sales Agent) >Teleport Movers - Moving Company (Virtual Assistant / Sales) >Kindle Reviews (Virtual Assistant)

    $4.44 /hr
    2,154 hours
    4.99
  9. Wilson Pedro Carrillo

    Wilson Pedro Carrillo

    Fully bilingual Customer Service - Lead Generation Appts Setter Expert

    Bolivia - Last active: 1 day ago - Tests: 7

    I am a very energetic candidate that will bring an outstanding service to your company and have a strong learning curve and the ability to easily grasp complex concepts. I can provide incredible customer service with the best skills and plenty of experience on Customer Service, Data entry , Collections and Marketing cold calling .It is with your organization that I hope to contribute in the degree of excellence and achievement.

    $6.50 /hr
    2,278 hours
    4.55
  10. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    3,602 hours
    4.75