Customer Care, Customer Service Reprs, Tech Support

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  1. Russell Katipunan

    Russell Katipunan

    Customer Service Coordinator

    United Arab Emirates - Last active: 30 days ago

    • Respond to customer queries and calls on products and services promptly and provide the desired information in a courteous manner. Adhere to service standards on response time for all queries raised and that the appropriate escalation process is followed for times and accurate receipt of information. • Ensure new hand over form and/or SOP is received from Sales, scrutinized for corrections (if there is any), and further carry out all required activities as per customer requirements. • Received all the relevant information from the customer on routing orders and check to ensure shipments arrives on the committed date and time as well as correct documents receive along with the shipments. • Updates customers upon the arrival their cargo. Follow up status of the clearance and deliveries. • Coordinates with origin stations, airlines, warehouse, documents and clearance departments on the status of the cargo. • Update the supplier List for respective key customers, file rates with origin stations appropriately, put together SOP’s for different clients, record them and ensure adherence to the same across all accounts. Process all 3rd party shipments as per company procedures specified and effectively follow up on the status of documents, legalizations, clearances, rates and transit progress for smooth order processing. • Effectively monitor all pending clearances and delivery order collections and send timely reminders to the customer and also ensure that all airway bills, invoices and documents for bank drafts and LCs are prepared accurately and in accordance with customer requirements and forwarded to a timely and accurate manner • Proactively coordinate with respective operations to ensure customers’ shipments are moved and delivered on time. • Submit necessary reports to the supervisor by the agreed target dates for proper management review on performance. • Capture and close (those assigned by supervisor within 48 hours) all customer verbal or written complaints, log them in CCM once received and assign them to the respective team for closure.

    $33.33 /hr
    0 hours
    0.00
  2. Ray An Santos

    Ray An Santos

    customer service representative

    Philippines - Last active: 9 days ago

    I've been with the call center industry for the last three years and I'm very familiar on how a call center works. Hope my experience would somehow help in doing my duties and responsiblities.

    $5.00 /hr
    0 hours
    0.00
  3. Michael N.

    Michael N.

    Customer Service Representative

    Belize - Last active: 1 day ago

    Hi, my name is Michael. I am 23 years old and am energetic,hardworking and a team player. I enjoy the indoors and i prefer working at home where I can be myself. I am always willing to learn something new everyday and enjoy working with people and helping them. I have almost 3 years of phone support experience and a couple months of BPO experience. I am fluent in English and computer savy.

    $4.44 /hr
    5,393 hours
    0.00
  4. Jean DeGear

    Jean DeGear

    Customer Service Specialist

    United States - Last active: 20 days ago

    With a background in retail, public health and death investigation, my customer service skills carry a wide breadth of experience. I am prepared to help businesses grow their customer base through effective service. My skills include, but are not limited to: Microsoft Office: Word, Excel, Outlook Typing speed of 45wpm Ability to use basic office machinery (printers, copiers, fax, etc) Effectively communicate via e-mail or phone Follow company policy and procedure for customer service guidelines Develop and/or update policy and procedure Research company and products for comprehensive product knowledge

    $16.67 /hr
    655 hours
    0.00
  5. Erica C.

    Erica C.

    Experienced Customer Service Representative

    United States - Last active: 5 days ago - Tests: 2

    As a professional, my background is highlighted by visible achievements in the Armed Forces and in my education. I have acquired interpersonal skills necessary to successfully relate to the public and co-workers. My functional areas of experience have been broad-based and include program/project management, non-profit management, social services, financial management, customer service and advocacy settings. Based on my accomplishments, my strengths have been identified in highly developed organizational, analytical and communication areas. I am versatile, productive under pressure, and I have gained the respect of those with whom I have come in contact with. I offer a high degree of integrity, and I believe that I would be an asset in any setting.

    $8.89 /hr
    796 hours
    0.00
  6. Fawad M.

    Fawad M.

    Sales & customer service representative

    Malaysia - Last active: 1 day ago

    Hi I am a customer service support agent and I have specialized in customer service, 3 years of experience providing customer support in busy call center environments for public utility. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. 3 years experience of sales and customer services selling Japanese used cars over live chat and oversea calls . Working at SBT Japan.

    $3.40 /hr
    1,709 hours
    0.00
  7. Resurreccion Lopez

    Resurreccion Lopez

    Experienced customer service representative

    Philippines - Last active: 1 day ago - Tests: 3

    I am an enthusiastic individual with excellent self motivation and time management skills along with the ability to provide excellent customer service. I possess a solid background in sales, taking incoming calls and providing information to customers in the minimum of time. I have the ability to connect to people and I believe that my enthusiasm is the key factor why I'm able to convince people and gain their trust. I can work on a fast pace environment with less supervision. Moreover, I have the ability to assure quality in each call as I worked as Assistant Team Lead from my previous company where we mostly evaluate calls for quality assurance. I am confident that my six years of experience with call center industry would make a significant contribution with your company.

    $4.44 /hr
    1,547 hours
    0.00
  8. Gloria Elazegui

    Gloria Elazegui

    experienced customer service representative

    Philippines - Last active: 15 days ago - Tests: 4

    I have worked as a customer service representative for almost 10 years. I started doing outbound calls with upselling for Orchard Bank, Household Bank, Chase and HSBC then inbound calls for AOL and Greyhound. In 2007, I joined Sitel, Phils as a CSR and eventually as a senior fraud specialist for one of the leading credit card companies in the US (Capital One). Initially, I handled manual card activation with upselling. My ability to build rapport and genuinely empathize with my customers' feelings/concerns made me a consistent top seller/top performer (ranked #1 in overall metrics for the site in 2011). As a senior fraud specialist, my calls were also consistently being chosen as Executive Wow Calls by Capital One. I retired last September 2014. The desire to be productive and useful still remains. I hope and pray that O Desk can help me achieve this

    $3.50 /hr
    22 hours
    0.00
  9. Kristiann K.

    Kristiann K.

    Experienced Customer Service Associate

    United States - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    Hi! My name is Kristiann. My main focus has always been in the Retail Administration area. I was responsible for the scheduling and timely processing of product as well as the book-keeping of the sales. Over the last 3 years I have been responsible for tracking and recording over $5,000 daily at Hobby Lobby. I was the go-to person for any customer or product related complaint and helped to resolve any interoffice dispute that came up. My main strengths are: -Dedicated Worker -Unparalleled telephone communication skills -Superb administrative efficiency -Proficient with Microsoft Office

    $6.00 /hr
    7 hours
    0.00
  10. kristine frances bautista

    kristine frances bautista Agency Contractor

    Experienced Customer Service Representative

    Philippines - Last active: 1 month ago - Tests: 1

    I am an experienced Customer Service and Sales Representative in US and Australia for more than 5 years now, I was trained by most of the largest Call Centers in the Philippines and also served as an Assistant Team Leader for more than a year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. i am a quick learner and a great team player. i can do any work and always deliver exceptional results, i fit in and will be a great addition to a team. i possess a combination of skills and experience that makes me stand out from the others.

    Associated with: Lorissa Ancheta agency

    $6.00 /hr
    43 hours
    0.00