Customer Care, Customer Service Reprs, Tech Support

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Ricardo Mercier

Ricardo Mercier

Experienced Customer Service Representative

Haiti - Tests: 1

With more than 3 years of experience for a local company as a Customer agent, I am very talktative and friendly, I like communicate with others. In addition to that I am a bilingual experienced customer service rerpresentative, completely fluent in English as a foreign language and French as native. I Always look for the client satisfaction. In the world of Customer Service you have to know how to: 1) start a conversation or chat 2) ask information / understand a question or identify a problem 3) say "I don't know" in another words 4) escalate or transfert to another departement 5) put on hold 6) admit fault 7) Follow up 8) Handle complaints and angry customers 9) Handle several clients simultaneously 10) End up the call or chat There is a ton of skills to have to deal with the list below. I am very pleased to inform you that I own the right experience level to give you great experience, accomplishments with a customer agent service. Eagerly to here something from you, I am looking for long term partnership, either or short is welcome. Thank you for reading and sending me some invitations.

$5.56 /hr
0 hours

Michael De La Cruz

Michael De La Cruz

Customer Service Representative.

Dominican Republic - Tests: 2

I have been working for the customer service industry for about 7 years . I have the ability to work in both languages English and Spanish , navigate through multiple computer applications with speed and accuracy , ability to work with customers to resolve billing inquiries and provide troubleshooting assistance. My most strongest attributes are my great customer service skills and ability to work under pressure. I would love to use my knowledge and experience to help organizations attain their goals and also help customers and resolve their issues.

$7.00 /hr
0 hours

byron vado

byron vado

customer service

Nicaragua

i am hard working person, work under pressure, i am always willing to assist customers with enthusiasm, sales experience, customer service experience, i am always on time to start working and i always try to achieve my goals I worked for SITEL for more than three years in two different lines of bussiness (equifax UK and equifax US ), also worked at STREAM GLOBAL SERVICES now in days known as CONVERGYS for more than 3 years aswell for one line of bussiness (SPRINT).

$5.00 /hr
0 hours

Glorife Villanueva

Glorife Villanueva Agency Contractor

Customer Service Representative

Philippines - Tests: 1

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

$7.00 /hr
0 hours

Fahim Ulghani Ansari

Fahim Ulghani Ansari

Customer Service Specialist

Pakistan - Portfolio: 4

A highly organized and detail-oriented individual with over 10 years experience providing thorough and skillful administrative, customer service support to senior executives as well as direct customers. Fully computer literate and a quick learner. *A problem solver who quickly grasps complex situations and turns them into manageable tasks *Produce quality work even under tight deadlines *Proven ability to understand and follow complex instructions to successful conclusions *Collaborate in teams to produce quality work *Consistently maintain a positive attitude and enjoy helping people Articulate, friendly, and very effective working with people of different backgrounds and temperaments Cooperatively and effectively work with agencies to produce and deliver required work

$6.00 /hr
0 hours

Meliza Cabildo

Meliza Cabildo Agency Contractor

Experienced Customer Service Representative

Philippines

Hi my name is Meliza H. Cabildo . I am 3rd year under graduate of Bachelor of Science in Accountancy from. Sta.Rosa College of Business and Computer. My qualification include of more than eight years working in a BPO industries mix of customer service, technical and sale’s account . My experience also includes knowledge of how to handle people to make sure that quality service are being provided with great metrics duties and responsibilities are as follows: • Attracts potential records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • customers by answering product and service questions; • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer needs. • Prepares product or service customer management by collecting customer information and analyzing • reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. During my more than eight years of experience in this field also been promoted as a Team leader and Quality Assurance Specialist and my team always commendations not just from customer but also from the company that we work for . As individual I am always recognized to be one of the best Agent and Team Leader and this is due to my knowledge in providing customer satisfaction in any service or product that they avail from us. And also I am An ambitious, highly motivated and energetic sale’s agent with excellent marketing skills. Experience of managing sales inbound and outbound sales . A results orientated professional with a proven ability to get results, generate revenue, improve service And I heard that you are offering a good compensation and I want to get a piece of that cake. I am hoping that you will consider my application so I can share to you all the knowledge and skills that I have learned for more than 8 years in customer, technical and sale’s industries. On top of this I am a very hardworking person and my greatest motivation are my kids so I will do everything just to assure not that I am providing for there needs but also to give them better future for that reason I will do everything whatever it takes to render my job with an “A”.As I know my kids future lies in here my hand .

$4.00 /hr
20 hours

Daniel Maina

Daniel Maina Agency Contractor

Customer Service Executive

Kenya - Tests: 3

Thank you and welcome to my profile, I enjoy engaging with new potential clients, new jobs and building working relationships i look forward to every project paying great attention on detail so as to make every project a success. I bring in an innovative and inventing mindset, a challenging attitude and a result oriented passion for excellence coupled with great energy and zeal for every project. I have solid experience in the following fields; English proficiency, customer service, product knowledge, goal setting and achievement, negotiation, team work and leadership, analytical and problem solving skills, presentation and public speaking skills, book keeping and motivational skills SAP HANA Cloud Platform for the Internet of Things Microsoft office: Microsoft word, Microsoft excel, Microsoft publisher and Microsoft access. Accounting applications: Quickbooks, Sage and Pastel. Social Apis: Twitter, Facebook, Youtube, Flicker, Google+, Instagram and Hootsuite. Email handling, web research, data entry and article writing.

$3.50 /hr
0 hours

Joel Oneal

Joel Oneal

Experienced Customer service Representative

Dominican Republic

I have 10+ years of customer service experience (including online, over the phone and in person) and, for the last 6 years, I have been working in the call center industry. I also have a wealth of experience using Windows, Microsoft Office and Google docs. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with.

$6.67 /hr
0 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Joshua C.

Joshua C.

Customer Service Specialist

Philippines - Tests: 3

I have several years of customer service experience (all via phone in a contact center setting). I have catered to one of the major telecommunications company in the US, and the biggest mobile network provider in Canada. I also have a wealth of experience using Microsoft Word and Microsoft Excel since i have been using it for so long. I am always very eager to learn new things, and have a can-do mindset. I look forward to working with you.

$4.50 /hr
497 hours