Customer Care, Customer Service Reprs, Tech Support

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Dannette Findlay

Dannette Findlay

Administrative Assistant/Customer Service Representative

Jamaica - Tests: 4 - Portfolio: 1

I am: an independent and Hard working person who is able to multitask and meet deadlines efficiently and accurately. Strong problem-solving, communication, organizing and communication skills. A proven record of efficiency in establishing organizing and managing office procedures. Proficient in Microsoft Office Applications, a self directed worker who enjoys a fast paced work environment. I have more than 15 years working experience as an Administrative Assistant and I also holds a Diploma in Business Administration from the University College of the Caribbean (UCC).

$12.00 /hr
0 hours

CHRISANN WILLIS

CHRISANN WILLIS

Experienced & Educated Customer Service Professional

Jamaica

A presentable, articulate and energetic Customer Service professional with Bachelor of Arts in Philosophy who loves getting things right for her customers and making them happy. I have a long history of offering the highest level of service to clients both face to face, online and over the telephone. Experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now I am looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.

$7.22 /hr
0 hours

Raymonval Garcia

Raymonval Garcia

Experienced Customer Service Supervisor/Representative

Philippines - Tests: 4

More than 4 years of experience in customer service and technical support over the phone troubleshooting. I have supported clients with regard to order processing, customer service, technical concerns and human resource related issues. I have also managed people, mentored and coached them. Providing updates and feedback about performance. I have done offline admin work and was also a part of a chat and email support team. I also have a good experience using Microsoft Word and Microsoft Excel. I am friendly and at the same time professional person to work with. I am confident and is also open to learning new tasks. I look forward to working with you and help grow your business.

$4.00 /hr
0 hours

Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours

Radmila Donev

Radmila Donev

data entery professional, business planer, web researcher

Macedonia - Tests: 1 - Portfolio: 2

I'm Radmila Donev from Shtip, Macedonia. I have graduated at Faculty of Economics and completed master studies MBA, averaging over eighth. From past experience I gained efficiency in the fulfillment of their tasks, accuracy and precision in the work. Easy to adapt to the environment and possess a great responsibility in relation to the fulfillment of working duties and tasks. I have participated in many projects for management and marketing. Features that reflect me perseverance, creativity, innovation, precision and high level of professionalism in performing their duties.

$5.00 /hr
70 hours

Rolando Jr. P.

Rolando Jr. P.

Freelance IT Support and Help Desk

Philippines - Tests: 1

To obtain a position which will allow me to use my excellent communication skills. I can explain in clear and simple terms, the various details of a product, or troubleshoot at a moment's notice. To utilize my prior experience in working in a call centre. I am aware of the factors that govern the job of a technical customer support and will need less hesitation than most other candidates. I have the patience and the stamina to endure long work hours and thus I can benefit my company as well.

$5.56 /hr
348 hours

M Faisal Waheed Durrani

M Faisal Waheed Durrani

Virtual Assistant/Sr.Customer support Executive

Pakistan - Tests: 4

Thanks for viewing my Profile, I am a Professional customer service representative, with over Eight years of experience, with strong sales skills. I have worked as a customer service representative in fields ranging from cable/phone/internet companies to solar panels/auto insurance/computer financing programs, so I know how to appeal to a wide range of clientele. My analytically geared mind, I believe, would be an asset to any future employer. I have five years of working experience at TRG (The Resource Group) in Lahore Pakistan in inbound sales/front CS desk for, Time Warner Cable, Charter, Comcast, Dish/Direct Tv, RCN, Suddenlink, Cable-one, Insight Communications, hughesnet, frontier communications and wind stream. I have two years of working experience at Ovex Technologies in Lahore Pakistan in a computer Financing Program "BLUE HIPPO" I have three months of working experience at Mindbridge in Lahore Pakistan in inbound customer service campaign TCM "Total Call Mobile" I have working experience for a year collectively as an outbound sales executive for different campaigns including, Duct Cleaning, Auto Insurance Lead Generation, Solar Panels, Fido and Roger (Canadian Cellular Networks), Bell Canada, T-Mobile, Orange, O2, 3G, Vodaphone. I am seeking employment with a company where I can use my talents and skills to grow and expand the company and I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities and want to excel in this field with hard work, perseverance and dedication. I want to be part of the success in an environment of growth and excellence and I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. Thanks & Regards

$5.00 /hr
0 hours

Dusan M.

Dusan M.

Sound design, audio and video editor.

Serbia - Tests: 1 - Portfolio: 1

Hello. I'm Dusan, an audio/video professional who can provide quality services in audio/video shenanigans. You won't regret hiring me for these things: - Audio restoration (noise, clicks, pops, hum, buzz, distortion, rumbling, microphone handling, phase shifting, echo reduction) - Audio editing - Audio mixing - Video editing - Music making for commercials, movies, games etc. - Audio post production I'm very responsible and I work untill job is done and job is done when client is 100% satisfied.

$11.11 /hr
0 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours