Customer Care, Customer Service Reprs, Tech Support

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CHRISANN WILLIS

CHRISANN WILLIS

Experienced & Educated Customer Service Professional

Jamaica

A presentable, articulate and energetic Customer Service professional with Bachelor of Arts in Philosophy who loves getting things right for her customers and making them happy. I have a long history of offering the highest level of service to clients both face to face, online and over the telephone. Experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now I am looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.

$7.22 /hr
0 hours

Dannette Findlay

Dannette Findlay

Administrative Assistant/Customer Service Representative

Jamaica - Tests: 4 - Portfolio: 1

I am: an independent and Hard working person who is able to multitask and meet deadlines efficiently and accurately. Strong problem-solving, communication, organizing and communication skills. A proven record of efficiency in establishing organizing and managing office procedures. Proficient in Microsoft Office Applications, a self directed worker who enjoys a fast paced work environment. I have more than 15 years working experience as an Administrative Assistant and I also holds a Diploma in Business Administration from the University College of the Caribbean (UCC).

$12.00 /hr
0 hours

Zoheb Hasan

Zoheb Hasan

Medical billing specialist/Patient Services(Call center)/RCM Billing

India - Tests: 7 - Portfolio: 1

Value I can add to your project and how can I be the best candidate for your project? Well I love what I do; I'm serious about being a long-term success. My ultimate goal is to provide error free work and focus on continues improvement by applying Six Sigma Methodology in service delivery for my clients. What do I provide to my client? 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. 1-Provide Reliable & Cost Effective Solutions 2-Provide First Time Resolution (FTR) 3-Service Delivery within Turn Around Time (TAT) 4-Innovative & Continuous Improvement in service. 5-Provide Quality work & unlimited Customer Support. I began my career as an AR executive with a NASDAQ listed company where I performed various activities. I have worked as Project Manager and Quality Controller with some of the top most USA healthcare outsourcing company. I am Six Sigma Green Belt certified and have completed lean, asset and Quality certificate courses. I have received several awards and certificates for my work like Best QCA of the year 2012,2013, one Gold and Silver star for best performance, Star performer of all quarter. My expertise is in several areas of Medical billing and Transcription. I have worked on all function of medical billing (Patient registration, Transcription, Insurance Verification, charge entry, coding, Payment posting, AR follow up, Collection and Refund) and also did quality check for same. I have also prepared training manual for AR and payment posting. I always try to identify opportunity to improve billing cycle and focus on continuous improvement in process by applying six sigma methodologies. I have worked for below mentioned specialties of provider’s claim. Specialties 1. Anesthesiology 2. Chiropractic 3. Dermatology 4. E&M 5. DME 6. Family Practice 7. Gastroenterology 8. General surgery 9. Gynecology and obstetrics 10. Internal Medicine 11. Orthopedic 12. Pathology 13. Physical Medicine and Rehabilitation 14. Physical Therapy 15. Psychiatry 16. Neurology 17. Radiology 18. Skill Nursing Facility I have exposure of working on below mentioned functions of Medical billing and also did quality check for same. 1. Patient Registration 2. Insurance Verification 3. Pre Authorization Request and verification 4. Charge Posting / Super bill review 5. Evaluation of valid HCPCS codes, ICD 9-10 and Modifier 6. Work on Edits of rejected electronic claims 7. Checking clearing house reports (Emedeon, Availity,Web md) 8. Provider PIN calling ( for verifying provider TAX id, NPI and billing address) 9. EOB and check search via websites and batches 10. Payment Posting 11. AR Follow up on denied claims via call or websites 12. Appeal project 13. Collection / Refund Current Job Responsibility 1. Daily audit of sample size. 2. Publishing weekly /monthly dashboard, production and accuracy report to client. 3. Working on new projects to improve process accuracy and productivity. 4. Doing calibration with QCA, Team leader and SME to reduce process variances. 5. Tracking or identifying root causes and process variances. 6. Conducting PKT (Process knowledge test) to bridge the knowledge gap. 7. Suggesting corrective actions, implementing solutions and reviewing implementation 8. Providing feedback and refresher training to individual and team. 9. Doing remotely and side by side audit of associates 10. Analyzing trends in quality check data and finding variations and their root causes. Work Experience of Software I have work experience of below mentioned software in medical billing. I have very good grasping power so it will not take much time to navigate new software. 1. Medical Manger ( MM 9 and 10 version) 2. Citrix 3. Park 4. Prognosis Pro 5. Practice Fusion 6. Athena EMR 7. Medex 8. Avisena 9. E-Clinical Works 10. Mckesson

$5.56 /hr
0 hours

Syeda Nida Batool

Syeda Nida Batool

Chartered Accountant with Certified Quick Books pro adviser

Pakistan - Tests: 7 - Portfolio: 1

ACCA Qualified with 6 years of functional work experience within diversified industries. Silver Badge Partner with Quick books. Demonstrated competencies in accounts & finance management, AR/AP, cash management, maintenance of book of accounts, balance sheet, reconciliation, various accounting records and client relations. Carried out reviews on payroll, income, expenditure, fixed assets and stocks complying with audit standards and generally accepted accounting principles. Possess ability to deliver stipulated tasks within the set time frame in a multicultural dyanmic business environment. Strategic thinker with excellent communication, problem solving, analytical, decision making, coordination, interpersonal and time management skills. Proficient in various accounting packages

$7.00 /hr
103 hours

Alex Griboyedov

Alex Griboyedov

Professional Jewelry Retouch

Moldova - Portfolio: 12

Jewelry, watch, commercial/advertising/promotion Photography Retouching - Send us your files in any format for the retouching. - Get Free corrections and adjustments on all work performed. - Discounts for regular customers and on large volumes. - Free retouching to 3 photos to showcase my skills. Contact me at Galexart.Retouch@gmail.com if you have any questions. Thank you.

$9.00 /hr
0 hours

Paula Bianca Reyes

Paula Bianca Reyes

Rockstar VA | Expert Researcher | Adept Graphic Designer

Philippines - Tests: 4

I am a full-time HR Research and Development Coordinator and Consultant. I have a strong background in customer service, research and human-centered design. In short, I deal with information and people. I've worked with clients and managers from different countries and cultures. Aside from being passionate and competitive, I love yoga, dogs and long walks on the beach.

$11.11 /hr
0 hours

Karina Melkonian

Karina Melkonian

Freelancer

Ukraine - Tests: 4 - Portfolio: 1

Hi to aweryone ! My name is Karina. I'm very hardworking person with huge rosponsibility and punctuality. I love IT sphere very much and have a big experience in it, about 5 years. Skills: - CMS – WordPress, Prestashop - VirtueMart - Shopify - WooCommerce - Bitrix - UMI CSM - PrestaShop - VamShop - Net framework - PHP Framework - MySQL - JavaScript - Opencart - Joomla - Virtuemart - Shopify - Woocommerce - HTML5, CSS3 - XML API - BootStrap Have experience in web-design.

$20.00 /hr
0 hours

Joanne Marie M.

Joanne Marie M.

Customer Service Representative Data Entry Research Surveys

Philippines - Tests: 6

I worked as a Customer Service Representative for two companies where I gained a lot of experience in answering calls or emails to assist clients.Have an interest in helping people.Like working as part of a team. Here are the key strengths that I possess for the success in this position: • I have acquired excellent English Communication Skills • Continuous passion for excellence • Provides exceptional Customer Service and exceeds Customer Expectations. • Has a Flexible and Professional Attitude towards all work matters, even when under pressure.

$3.33 /hr
15 hours

Chidi Cheeseman

Chidi Cheeseman

Ticket, Chat, Phone Support Customer Service Specialist

Barbados - Tests: 4 - Portfolio: 1

I am British born but have been based in Barbados for many years. I prefer to be called Cheryl because it's my middle name and also easier for most people to remember. I have been involved in Customer Service, Administrative duties, Data Entry, Inventory, Sales and Purchasing both locally and globally for more than 15 years in all positions usually supervisory. Most recently ,I have done more than two and half years’ worth of customer service work (including online and over the phone) using a Chinese customized ticket system in different languages ,responding within a 24 hour time span ,1st response emailing, tickets using templates or personalized responses, handling and resolving queries via international calling, abnormal sizing issues for the dresses in bridal industry ,cancellations ,logistics concerning tracking orders worldwide , tax and customs issues ,out of stock issues and more within a remote server for Chinese owned websites. I also have a wealth of experience using Microsoft Word, Microsoft Excel and also being a Team leader training in the ticket system mentioned above for internationally based representatives. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to gal for any additional projects you may need assistance with. Please enjoy perusing my profile and thank you for taking the time to view it. I am beyond appreciation and would love working with you in the near future.

$15.00 /hr
2 hours