Last active: 12/11/2013
My goal as an IT professional is to keeping learning new programs, applications and different ways to get the job done. I am an inventive, innovative, and overall curious professional when it comes to technology and finding ways to make things work faster, more efficiently, and overall better.
Explain your background in network support including development, maintenance and documentation of network configurations.
I started in network support as a Private First Class in the Marines running CAT5 cable and fiber optics for military operations. After about 6 months of grunt work I moved in to network configuration and help desk, working with Cisco routers and switches, client level network configuration of laptops and PCs, and VoIP phones configuration.
After proving myself to my superiors I was given a chance to work in the Network Operations Center. In the NOC I was considered the Network Assistant which included input of the basic network configuration, rack mounting, and general maintenance of all switches. Some of the basic configurations included; node naming, password and user setup, subnetting, VLAN classification, SNMP setup, and trunking if necessary.
My next promotion was to Network Engineer. As the Network Engineer, I configured, tested, and maintained all routers, firewalls, and encryption hardware. Utilizing Protocols such as: BGP, EIGRP, OSPF, IGRP, IS-IS, and SNMP
Another responsibility as Network Engineer was to maintain the network diagrams and monitoring maps utilizing Solarwinds, Whats up Gold, and Microsoft Visio. The Solarwinds maps were utilized by my superiors to monitor the network, so they could alert VIP staff of all network outages. Microsoft Visio was utilized to maintain the Network diagrams and for presenting possible network changes and current infrastructure short coming/weaknesses for change control.
Explain your background in IT technical support.
I have an extensive and diverse background when it comes to IT . I have worked my way up from low man on the totem pole, running miles and miles of cable, to making system changes on enterprise level network devices, to migrating entire systems from physical to virtual locations. I have worked on level one support teams to working directly to the CIO. I am well versed in Microsoft Operating Systems, Exchange, SCCM, Backup solutions, firewalls, routers, switches, various protocols, concepts, and anything technical.
I enjoy supporting/consulting for various customers, I have supported, small business, home, corporate internal/external customers.
I have assisted in migrations, up-starts, promotions, demotions, and complete network shutdowns. I am a positive person, so I enjoy the migrations and promotions the most.
I understand various infrastructures, designs, and ways of completing the configuration of a device, node, or application.
Overall I have a well rounded background and I do not try to specialize in any one certain area.
Do you have any experience in customizing PC software and providing QA review? If so please explain.
I have worked in healthcare and the military, both have their own special touch on each program that they use. In Health care especially, I have tweaked programs and application, so the input of each medical code could pin point the exact symptom, illness, or form of payment could be processed correctly. I extensive work involving change control and QA review.
In the Military software had to be customized to fit the needs and security qualifications of the project. I have used various programs to modify Microsoft operating systems to fit security needs.
Have your ever managed vendors? If so please explain.
Yes, through out my career I have had to manage many vendors in order to trouble shoot certain issues with vendor products such as, software patches, licensing, purchasing, testing, and migrations.
Some of the vendors I have worked with include; Citrix, Microsoft, VMware, Barracuda, HP, Dell, ASUS, Cisco, Solarwinds, Norton, McAfee, and other smaller vendors.