Customer Care, Customer Service Reprs, Tech Support

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  1. Donho Ko

    Donho Ko

    Expert Web and Mobile Programmer

    South Korea - Last active: 01/03/2014

    1. Work-related things I've done. 2013 : won the 1st prize in the 8th KT Mash-up Android App Development Contest in Korea env) Android 2010 ~ 2012 : RoyalNature inc. - ERP System development & maintenance env) Linux, Apache, Tomcat, java, struts, jsp, mysql 2007 ~ 2008 : Ministry of Security and Public Administration - 2nd National Administration Information System development & maintenance env) AIX, Weblogic, java, struts, jsp, Oracle, LDAP 2007 : Korea Exchange Bank - Project Management System development env) 2004 ~ 2007 : Ministry of Security and Public Administration - 1nd National Administration Information System development 2004 : SK Telecom - network interworking system env) Windows, IIS, ASP, MSSQL 2003 : Samsung elec. - General Affairs Portal System development & design. env) Windows, Apache, Tomcat, Oracle, Flash 2002 : Posco enc. - ERP development & design 2002 : DongBu enc. - ERP development & design 2001 : Ministry of Information and Communication - Data gathering for the Change IP(Information Provider) to CP(Contents Provider) project 2000 : Seoul City - Lighting Design for Chung-dam Bridge 2. Everything I Can Do Languages : C, C++, JAVA, Perl Server Script : JSP, ASP, PHP Client(Web) Script : javascript, jscript, vbscript, jQuery Programing Tools : Eclipse, Visual Studio, ADT, Xcode Graphic Tools : Photoshop, Illusturator, 3D Studio Max, AutoCad, Flash, Premier and I can speak english & japaness in normal life.

    $33.33 /hr
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  2. Glen Rogers

    Glen Rogers

    Senior Salesforce Consultant

    United States - Last active: 01/07/2014

    I have 9+ years experience working with Salesforce. In addition, I have designed and developed custom solutions based upon business requirements; provided subject matter expertise on Salesforce.com platform and technical design; documented solutions and kept it updated as applications evolve; managed and trained employees in Salesforce.com usage and identified system deficiencies and recommended solutions.

    $33.33 /hr
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  3. Antoinette Coleman

    Antoinette Coleman

    Experienced Publishing Editor, Proofreader, Ghostwriter, and Copywrite

    United States - Last active: 05/02/2014 - Tests: 1 - Portfolio: 3

    My name is Antoinette Coleman and I have been in the publishing field for more than twenty+ years. I worked for Daxel Publishing for a few of those years and freelanced as a copyeditor, copywriter, technical writer, and editor. I prepared and helped develop the manual for “Behind the Red Apple” by Charlotte Ford. This book was published through Xlibris Publishing. Also, I helped edit “I Miss the Hugs But NOT the Hurts” and “This is a Comma in Your Life, NOT a Period” both books by Dr. Tunishai Ford and I edited and proofed “A Nail in the Road” by Shelley Perelman. Last, I have a book of my own out under my pen name, Anna Jard called, "Abigail Finley and the Spirit Soldiers". During the sixteen years I worked for BASF, I developed and wrote Standard Operating Procedures (SOP) for eight computer sites as well as help train people for the Greenville, Ohio and Grand Rapids, Michigan sites. Also, trained various personnel at the Troy, Hamtramck, Bourke Avenue, and Southfield sites for the new direct input system BASF installed at the time and wrote the SOPs for their training. I am a very conscientious worker, hard working, and time conscious. I have for the most part met most if not all of my deadlines. I am a team player and always ready to improve my abilities. RESUME CAREER OBJECTIVE Seeking a work in Copywriting, Publishing editing, proofreading, etc. Qualified by: Twenty+ years of results-oriented documentation, editing, proofreading, manuscript development:: • Designed and implemented computer services standard operations procedures for BASF sites: Bourke, Milford, and Grand Rapids, Michigan, also Cincinnati and Greenville, Ohio. • Trained computer operators for the Milford, Grand Rapids, and Greenville, Ohio sites; trained ICR input users for the Bourke Avenue, Troy, Hamtramck, Michigan sites. • Researched and wrote standard procedures for BASF Milford Avenue payroll and accounts payables duties while performing operations. • Wrote instructions adopted department wide. • Created documentation and procedures for the execution of 26 accounts receivable and accounts parables programs for a sales package manual at Burroughs World Headquarters. • Provided technical support and written guidance for the revision of company inventory control systems. • Experienced in customer services, resident retention techniques, payroll processes and regulations, general accounting, cost accounting, bookkeeping, deposits, etc. • Edited over 20 various manuscripts for DAXEL Publishing. • Sales representative for store merchandise and trouble-shoot customer problems. SYSTEM APPLICATIONS Windows98 Lotus 3.1 Microsoft Access Prowrite Word Processing Microsoft PowerPoint Lan Applications Microsoft Excel Access Microsoft Mail Windows – Dos Harvard Graphics Microsoft Word Word Perfect EDUCATION Working on a Bachelors Degree in Business Administration and Computer Science at Detroit Mercy College. * Coursework includes: General Business, Accounting, Composition, Computer Science, and Technical training. Graduate – Cass Technical High School, 1976 Corporate Sponsored Training: Harvard Graphics Professional Business Writing Career Development for Professional Women Team Building Plant Safety and Safety Procedures CPR Opportunity for Improvement (OFI) Technical Writing Time Saving and Job Analysis Microsoft Package XP edition EDITING/PUBLISHING EXPERIENCE • Edited A Nail in the Road, by Shelley Perelman • Edited and helped develop Behind the Red Apple Workbook by Charlotte Ford, Xlibris, 2002 • Edited I Miss the Hugs, But NOT the Hurts by Dr. Tunishai Ford, Xlibris, August, 2008. • Edited This is a Comma in Your Life, NOT a Period by Dr. Tunishai Ford, Xlibris, August, 2008.. • Have 1st book, Abigail Finley and the Spirit Soldiers, Publish America, Sept. 2008

    $55.56 /hr
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  4. Kat Robertson

    Kat Robertson

    Published writer, author, poet and artist

    United States - Last active: 06/11/2014 - Tests: 2

    I am the author of a new book of poetry with original water color illustrations entitled LIGHT OF TRUTH: A Love Journey, to be published in the spring of 2014. My professional experience includes writing press releases, marketing and public relations materials and video/voice over presentations for an original line of clothing featuring unique organic fabrications. Over the past 7 years, I have written numerous business letters of introduction to promote an Eco-Architectural Consulting Firm specializing in the holistic building approach of Bau-Biologie. My work has included audio transcriptions, contractual agreements, drafting project abstracts and writing grant proposals, including writing and co-producing an infomercial segment for Life & Leisure TV entitled "Cleaner Greener Living". I was also a regular contributor to the Eco Living Section of the online magazine Naturally Savvy, with a series entitled Naturally Green Eco Living. Among my published articles were: "Homelessness and Multiple Chemically Sensitive", "Electromagnetic Field (EMF) Protection", "Holistic Design for a Healthy Environment", "Reducing Carbon Footprint" and "Green Living on a Boat". Other published articles I've written on the subject of healthy living are in Natural Life Magazine and Natural Living Magazine. My published poetry can be found in several anthologies including The International Who's Who in Poetry, The International Library of Poetry and recorded in the audio poetry collection, The Sound of Poetry. My poem entitled "Summer Madness" was originally published in "Of Moonlight and Wishes" and is the recipient of the 1997 Editor's Choice Award for Outstanding Achievement in Poetry by The National Library of Poetry.

    $38.89 /hr
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  5. Alejandro Salas

    Alejandro Salas

    Sales Director

    United States - Last active: 08/10/2014

    Business Development and Operations professional with more than 14 years of experience within various industry sectors to include though not limited to print publication, management consulting, restaurant operations, consumer products/electronics manufacturing, and cable/telecom services. Targeting an opportunity whereby primary strengths in the area of sales/marketing, general operations improvement and the development of key business relationships will add value to the revenue and profit goals within that organization. • Sales/Business Development • Plan Design/ Implementation • Policy/Contract Generation • Team Leadership • Process Improvement • Training/Mentoring • Budgeting/Promotional Planning • Account Management • Optimal Communication Skills • Operations Management • Building Strategic Relationships • Research/Analysis Specialties: Bilingual Spanish-English International Sales

    $30.00 /hr
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  6. Benjamin Hansel

    Benjamin Hansel

    Systems/Network Manager

    United States - Last active: 12/11/2013

    My goal as an IT professional is to keeping learning new programs, applications and different ways to get the job done. I am an inventive, innovative, and overall curious professional when it comes to technology and finding ways to make things work faster, more efficiently, and overall better. Explain your background in network support including development, maintenance and documentation of network configurations. I started in network support as a Private First Class in the Marines running CAT5 cable and fiber optics for military operations. After about 6 months of grunt work I moved in to network configuration and help desk, working with Cisco routers and switches, client level network configuration of laptops and PCs, and VoIP phones configuration. After proving myself to my superiors I was given a chance to work in the Network Operations Center. In the NOC I was considered the Network Assistant which included input of the basic network configuration, rack mounting, and general maintenance of all switches. Some of the basic configurations included; node naming, password and user setup, subnetting, VLAN classification, SNMP setup, and trunking if necessary. My next promotion was to Network Engineer. As the Network Engineer, I configured, tested, and maintained all routers, firewalls, and encryption hardware. Utilizing Protocols such as: BGP, EIGRP, OSPF, IGRP, IS-IS, and SNMP Another responsibility as Network Engineer was to maintain the network diagrams and monitoring maps utilizing Solarwinds, Whats up Gold, and Microsoft Visio. The Solarwinds maps were utilized by my superiors to monitor the network, so they could alert VIP staff of all network outages. Microsoft Visio was utilized to maintain the Network diagrams and for presenting possible network changes and current infrastructure short coming/weaknesses for change control. Explain your background in IT technical support. I have an extensive and diverse background when it comes to IT . I have worked my way up from low man on the totem pole, running miles and miles of cable, to making system changes on enterprise level network devices, to migrating entire systems from physical to virtual locations. I have worked on level one support teams to working directly to the CIO. I am well versed in Microsoft Operating Systems, Exchange, SCCM, Backup solutions, firewalls, routers, switches, various protocols, concepts, and anything technical. I enjoy supporting/consulting for various customers, I have supported, small business, home, corporate internal/external customers. I have assisted in migrations, up-starts, promotions, demotions, and complete network shutdowns. I am a positive person, so I enjoy the migrations and promotions the most. I understand various infrastructures, designs, and ways of completing the configuration of a device, node, or application. Overall I have a well rounded background and I do not try to specialize in any one certain area. Do you have any experience in customizing PC software and providing QA review? If so please explain. I have worked in healthcare and the military, both have their own special touch on each program that they use. In Health care especially, I have tweaked programs and application, so the input of each medical code could pin point the exact symptom, illness, or form of payment could be processed correctly. I extensive work involving change control and QA review. In the Military software had to be customized to fit the needs and security qualifications of the project. I have used various programs to modify Microsoft operating systems to fit security needs. Have your ever managed vendors? If so please explain. Yes, through out my career I have had to manage many vendors in order to trouble shoot certain issues with vendor products such as, software patches, licensing, purchasing, testing, and migrations. Some of the vendors I have worked with include; Citrix, Microsoft, VMware, Barracuda, HP, Dell, ASUS, Cisco, Solarwinds, Norton, McAfee, and other smaller vendors.

    $38.89 /hr
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  7. John Paul Cooksey

    John Paul Cooksey

    Organic Chemist with Scientific/Technical writing expertise

    United Kingdom - Last active: 01/16/2014 - Tests: 2 - Portfolio: 3

    An professional PhD synthetic organic chemist with comprehensive training in the development of novel synthetic methodology and asymmetric synthesis with its application towards the synthesis of natural products, fine chemicals and pharmaceuticals. Qualifications: • MChem: 1st class, Medicinal Chemistry, University of Leeds (2003). • PhD: ‘Asymmetric Synthesis Using (π-Allyl)metal Complexes’ University of Leeds (2007). Experience: • Several years Post-doctoral Research Fellow/Laboratory Manager experience (2007-2013). • Multidisciplinary Industrially-lead and academic research. • Natural product, fine chemical and pharmaceutical synthesis • Process development. • Laboratory management. • Project management. • Training, supervision and mentoring responsibility. • Teaching responsibility. Research Achievements: • 9 Publications in peer reviewed journals with another 3 in preparation; all in the challenging area of natural product synthesis and the development of novel synthetic methodology. • The successful synthesis of the natural products; Ionomycin, Ebelactone A and B, (±)-Desbromoarborescidine A and the Pseudopterosin A-F aglycone. • The development and use of novel synthetic organic, catalysis and organometallic methodology. • The process development and scale-up synthesis of fine chemicals and pharmaceuticals.

    $44.44 /hr
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  8. Preston Odenbrett

    Preston Odenbrett

    Expert Small Business Entreprenuer

    United States - Last active: 01/01/2014 - Tests: 5

    I have been working with small to medium businesses for the past twenty three years. Started out in advertising ( local coupon circular- that grew to over 30 cities) while I was attending school full time with 12 credits. It was long day, but I was young and I could handle the hours. From that initial business to many other industries through the course of my career has been partnering with the major decision makers of a company. Owners, Managers, Executives, COO and CFO's. I have been involved with Barter, Web-site creation, advertising programs and even accounting services which led into merchant services as well as online mobile and marketing initiatives that deal with how business owners can increase their bottom line sales through innovative technologies. I can explain in layman terms so they can understand the benefits of using it and what it will mean to their bottom line and their time that they will save.

    $44.44 /hr
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  9. John Lucchesi

    John Lucchesi

    Software Configuration Management Specialist/Web Developer

    United States - Last active: 12/11/2013 - Tests: 2

    Managing Enterprise software configuration management systems, converting older systems (VSS, SVN, PVCS) to Serena Dimensions. I also create dynamic web presence for individuals, and love working with musicians and artist, consultants. Clients I have worked for include: AIG, IEEE, Sony Music, KPMG, CIT GROUP, ETS, JRI, SMBC. Samples of websites: Research and Recruitment Solutions, Inc. This was a simple design for an executive search, recruitment and sourcing firm based in Philadelphia area. The idea was to provide pertinent information for perspective clients and candidates about the firm. PJ Cotroneo is a professionally trained Jazz musician. With his recent foray into a more bluesier sounds he wanted a web site to reflect his unique, yet straightforwardly sound. This site is a word in progress as it is more of an artistic endeavor and collaboration between myself and the musician. Renee Costano is a project manager who specializes in construction. She wanted a simple and, elegant site as part of her job search campaign. It worked, she was employed several months after the site was created! Simple meditation site I deveoped to explore nested and stacked "div" tags in html and CSS. The Integral Yoga Institute site is a drupal site designed by another designer that I now maintain and update. It was designed to provide student's with resources about yoga classes, teacher training programs and workshops.

    $61.11 /hr
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  10. Greg Zemskov

    Greg Zemskov

    Website Security Expert, Malware and Viruses Removal.

    Russia - Last active: 12/06/2013

    I'm a highly experienced malicious software analyst. I've been providing the following services for the last 6 years: - viruses and malware detection and removal from websites - website protection from being compromised - applications and scripts security analysis - pentest - website security setup I'm the CEO and founder of Revisium company which specializes in information security, pentest and website security audit. http://revisium.com/en/

    $35.56 /hr
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