Customer Care, Customer Service Reprs, Tech Support

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Felix Ascher

Felix Ascher

Experienced Customer service representative

Nicaragua - Tests: 8

I have been working for the past 6 years in the biggest call center in Nicaragua as a Customer service / Technical / Chat / Mail support, Also Retention and Sales agent, the company´s name is SITEL. I can Provide assistance and support to customers via email, Handle and resolve customer complaints, Manage emails and customer accounts, Forward general inquiry emails appropriately, Document frequently asked questions, enter into knowledge database, I have high speed internet, I am able to have Skype voice calls, Familiar with online applications such Gmail, CRM tools, Team viewer, Facebook, Twitter, YouTube, Familiar with MS Word, Excellent Excel skills, Excellent computer knowledge and able to learn new applications on your own, I am proficient in writing and speaking English / Spanish I am Able to work during U.S./ Australia hours, 7 days a week if necessary, I am a quick learner and open to feedback, also have people skills and i will give the best to provide the maximal assistance to your customers.

$10.00 /hr
29 hours

Syeda Nida Batool

Syeda Nida Batool

Chartered Accountant with Certified Quick Books pro adviser

Pakistan - Tests: 7 - Portfolio: 1

ACCA Qualified with 6 years of functional work experience within diversified industries. Silver Badge Partner with Quick books. Demonstrated competencies in accounts & finance management, AR/AP, cash management, maintenance of book of accounts, balance sheet, reconciliation, various accounting records and client relations. Carried out reviews on payroll, income, expenditure, fixed assets and stocks complying with audit standards and generally accepted accounting principles. Possess ability to deliver stipulated tasks within the set time frame in a multicultural dyanmic business environment. Strategic thinker with excellent communication, problem solving, analytical, decision making, coordination, interpersonal and time management skills. Proficient in various accounting packages

$7.00 /hr
103 hours

Joanne Marie M.

Joanne Marie M.

Customer Service Representative Data Entry Research Surveys

Philippines - Tests: 6

I worked as a Customer Service Representative for two companies where I gained a lot of experience in answering calls or emails to assist clients.Have an interest in helping people.Like working as part of a team. Here are the key strengths that I possess for the success in this position: • I have acquired excellent English Communication Skills • Continuous passion for excellence • Provides exceptional Customer Service and exceeds Customer Expectations. • Has a Flexible and Professional Attitude towards all work matters, even when under pressure.

$3.33 /hr
15 hours

Chidi Cheeseman

Chidi Cheeseman

Ticket, Chat, Phone Support Customer Service Specialist

Barbados - Tests: 4 - Portfolio: 1

I am British born but have been based in Barbados for many years. I prefer to be called Cheryl because it's my middle name and also easier for most people to remember. I have been involved in Customer Service, Administrative duties, Data Entry, Inventory, Sales and Purchasing both locally and globally for more than 15 years in all positions usually supervisory. Most recently ,I have done more than two and half years’ worth of customer service work (including online and over the phone) using a Chinese customized ticket system in different languages ,responding within a 24 hour time span ,1st response emailing, tickets using templates or personalized responses, handling and resolving queries via international calling, abnormal sizing issues for the dresses in bridal industry ,cancellations ,logistics concerning tracking orders worldwide , tax and customs issues ,out of stock issues and more within a remote server for Chinese owned websites. I also have a wealth of experience using Microsoft Word, Microsoft Excel and also being a Team leader training in the ticket system mentioned above for internationally based representatives. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to gal for any additional projects you may need assistance with. Please enjoy perusing my profile and thank you for taking the time to view it. I am beyond appreciation and would love working with you in the near future.

$15.00 /hr
2 hours

Bishoy Hanna

Bishoy Hanna

Customer Service Representative

Egypt - Tests: 4 - Portfolio: 2

Hi all, It's Bishoy Hanna , I hold an Egyptian nationality. I do speak English and Arabic. I have been working as a Customer service rep since 2010. I worked for multinational companies like Expedia , Vodafone and EMC2. I am seeking opportunities where I can apply my skills and knowledge at: Web Research, Virtual/Personal Assistant, Customer Service, Social media management, Websites' Back end administration ,Data Entry,MS Office, English/Arabic translation, and project planning , you can count on me to deliver optimal results for your virtual projects. I am excited to be a freelancer and looking for building a strong profile and feedback record. I am available 9 am till 5 pm PST time ( LA local time ) OR 9 am to 5 pm Melbourne Local Time. Thanks,Bishoy

$7.00 /hr
19 hours

Starlight Castro

Starlight Castro Agency Contractor

Customer Service Representative


I have over 3 years of experience in BPO industry handling an account for a health care insurance claims process with one of the the leading insurance company in the U.S. I'mFluent in English, with good ears for American English, Australian and British accent. I also have Basic knowledge in Japanese (JLPT Level 2 Passer)since I studied in Japan for a year. I am a Licensed Nurse which makes me equipped with medical terms and procedures. My computer skills include:MS Office, internet and email.

$4.00 /hr
23 hours

Kenneth John Pungasi

Kenneth John Pungasi Agency Contractor

Professional Customer Service Representative

Philippines - Tests: 2

I have 2 years experienced in BPO companies. I have catered US based customers and handled billing concern and sales. I have an excellent communication skills, flexible ,very eager to learn new things and results oriented. With my experience in BPO I can guarantee that I can give excellent customer service and can do everything to finish the project on time.

$3.00 /hr
24 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours