Customer Care, Customer Service Reprs, Tech Support

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Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Richard Alvin Reyes

Richard Alvin Reyes

Experienced Customer Service Representative

Philippines - Tests: 1 - Portfolio: 1

Has been working in several telecom companies for eight years.Acquired excellent customer service skills to provide memorable customer experience over the phone. Deliver answers to billing in inquiries, upselling, marketing and provide simple trouble-shooting. Also, I have some experience and related skills to the following areas: Oracle Siebel DOS based programs Web design Adobe photoshop Email support

$4.00 /hr
1,142 hours

Lorimar Atienza

Lorimar Atienza

Customer Service / Technical Representative

Philippines - Tests: 2

I have worked two different BPO companies for six years as a Customer/Technical Support Representative. I'm an Information Technology graduate so I'm knowledgeable with basic computer application which is my foundation in working in a cable/internet/phone account as my first job. I have dealt with irate customers, assisted their billing inquiries as well as resolved their technical issues. I also experienced dealing with businessmen helping them in paying their taxes through Quickbooks application and also with their payroll concerns. My life and work experiences have not only helped me to become an expert in customer service field, but it also molded me to become what I am now.

$3.33 /hr
3,360 hours

Nerissa Basiano

Nerissa Basiano

Customer Service Professional / Educator

Philippines - Tests: 3

I am an outstanding Customer Service Professional with over seven years of experience in the Business Process Outsource Industry. I provide not just technical assistance, but exceptional customer service as well. I graduated with a degree of Bachelor of Science and Secondary Education in 2006. Immediately after graduation, I started working in the BPO Industry helping me acquire the necessary skill sets to provide high quality service. I am very dependable, I can easily work within a team and I work with minimal supervision. If you are looking for a Customer Service Representative to provide you with the highest quality service, then I am the right person for the job.

$5.56 /hr
1,911 hours

Anum Anil

Anum Anil

Experienced Customer Service

Pakistan - Tests: 1

I have a strong commitment to provide our customers with excellent service. Moreover I feel that I know and understand what excellent customer service is.I have a positive attitude and outlook about my job, my customers, and my agency.I sound and act confident in my abilities to do my job and in my interactions with my customers and co-worker.I also apply high ethical standards as to fulfill my job roles and functions.

$6.67 /hr
1,597 hours

Ma. Angela Marquez

Ma. Angela Marquez

Customer Service Representative

Philippines - Tests: 3

As a Customer Service Representative, I have the ability to resolve customer service issues. By doing so, I maintain the following: Resolve product or service problems by clarifying the customer's complaints/issues; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. I have what it takes to ensure that the task that I do is resolved to the best of my ability. I have years of experience in the similar role.

$3.46 /hr
2,748 hours

Ann Rachel Ademe

Ann Rachel Ademe Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 3

I have been a customer service representative for the past 3 years and I would like to continue to deliver the kind of service that every customer needs. I am also a graduate of Bachelor of Science in Nursing but I believe my passion is to make people happy and making it sure that I'm the right person to look for if they have problems. Good communication skills, confidence and having proper rapport are some of my customer service skills. I also have knowledge on email support.

$7.00 /hr
1,856 hours

Ayesha Nawaz

Ayesha Nawaz Agency Contractor

Customer Service Representative

Pakistan - Tests: 1 - Portfolio: 1

A result oriented self-starter, skilled learner and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field. Undertook various part time jobs as a customer service representative having 4+ years of customer service experience. Ability of working with minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. A friendly and flexible individual with a proven professional approach towards objectives and tasks.

$3.33 /hr
1,229 hours

Jessel B.

Jessel B.

Experienced Customer Service Representative

Philippines - Tests: 6

I obtained my Bachelors Degree majoring in Political Science and I've been working in a BPO industry for almost 7 (seven) years. With my knowledge from what I had learned in my studies and worked experiences I can make a great help to the company.

$6.67 /hr
1,149 hours