Customer Care, Customer Service Reprs, Tech Support

Clear all filters

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Richard Alvin Reyes

Richard Alvin Reyes

Experienced Customer Service Representative

Philippines - Tests: 1 - Portfolio: 1

Has been working in several telecom companies for eight years.Acquired excellent customer service skills to provide memorable customer experience over the phone. Deliver answers to billing in inquiries, upselling, marketing and provide simple trouble-shooting. Also, I have some experience and related skills to the following areas: Oracle Siebel DOS based programs Web design Adobe photoshop Email support

$4.00 /hr
1,142 hours

Anum Anil

Anum Anil

Experienced Customer Service

Pakistan - Tests: 1

I have a strong commitment to provide our customers with excellent service. Moreover I feel that I know and understand what excellent customer service is.I have a positive attitude and outlook about my job, my customers, and my agency.I sound and act confident in my abilities to do my job and in my interactions with my customers and co-worker.I also apply high ethical standards as to fulfill my job roles and functions.

$6.67 /hr
1,601 hours

Nerissa Basiano

Nerissa Basiano

Customer Service Professional / Educator

Philippines - Tests: 3

I am an outstanding Customer Service Professional with over seven years of experience in the Business Process Outsource Industry. I provide not just technical assistance, but exceptional customer service as well. I graduated with a degree of Bachelor of Science and Secondary Education in 2006. Immediately after graduation, I started working in the BPO Industry helping me acquire the necessary skill sets to provide high quality service. I am very dependable, I can easily work within a team and I work with minimal supervision. If you are looking for a Customer Service Representative to provide you with the highest quality service, then I am the right person for the job.

$5.56 /hr
1,920 hours

Ayesha Nawaz

Ayesha Nawaz Agency Contractor

Customer Service Representative

Pakistan - Tests: 1 - Portfolio: 1

A result oriented self-starter, skilled learner and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field. Undertook various part time jobs as a customer service representative having 4+ years of customer service experience. Ability of working with minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. A friendly and flexible individual with a proven professional approach towards objectives and tasks.

$3.33 /hr
1,235 hours

Ann Rachel Ademe

Ann Rachel Ademe Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 3

I have been a customer service representative for the past 3 years and I would like to continue to deliver the kind of service that every customer needs. I am also a graduate of Bachelor of Science in Nursing but I believe my passion is to make people happy and making it sure that I'm the right person to look for if they have problems. Good communication skills, confidence and having proper rapport are some of my customer service skills. I also have knowledge on email support.

$7.00 /hr
1,866 hours

Jessel B.

Jessel B.

Experienced Customer Service Representative

Philippines - Tests: 6

I obtained my Bachelors Degree majoring in Political Science and I've been working in a BPO industry for almost 7 (seven) years. With my knowledge from what I had learned in my studies and worked experiences I can make a great help to the company.

$6.67 /hr
1,151 hours

Leo Jester G.

Leo Jester G.

Psych Major / Social Media Manager / QA Manager / Data Entry

Philippines - Tests: 14

I'm currently working as a freelance statistical analyst, and as the Social Media Manager for Adic's Burn Premium Ecig Juices, a Manila based E-Liquid Manufacturer. The Social Media Manager job for Adic's Burn Premium Ecig Juices had included the following: - The creation of the Official Adic's Burn Premium Ecig Juices Facebook Page (www.facebook.com/AdicsBurnPremiumEcigJuices). - Overall management of the Official Adic's Burn Premium Ecig Juices Facebook Page - Managing the Official Adic's Burn Facebook Account (www.facebook.com/adics.burn) - Creation of daily post that would be posted on different facebook groups. - Customer Support for incoming inquiries and orders. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I previously worked as the Social Media Manager for Budz Worx, a Manila based Electronic Cigarette Manufacturer. The Social Media Manager job for Budz Worx had included the following: - Created and Moderates the Main Facebook Page (facebook.com/BudzWorx), currently has 6,565 likes/followers. - In-charge with Sales, had personally generated more than ₱ 1.3M (30k USD) in earnings. - Handles and processes all the orders that comes via the Facebook Page. - In-charge of handling the company's relationship with its' product distributors and resellers. - In-charge with updating the distributors and resellers on upcoming products. - In-charge with coordinating with the distributors and resellers, regarding their stocks and stocks availability. - In-charge of answering all the incoming queries via the company's Main Facebook Page. - In-charge with planning online promotions and advertisements. - Creates online contest to improve the company's Main Facebook Page popularity. - Creates product video tutorials & upcoming product teasers. - In-charge with creating a hype for the upcoming products. - In-charge with the market research for similar products. - In-charge with following the current trend and predicting future trend to keep the company's product up to date. - Created our company's official invoice. - In-charge with generating new order invoices, order follow ups and general client communication. - Created and Handles the Main Group Page (facebook.com/groups/ERATechSupportHub), currently has 4,656 members. - Handles over-all technical support for all the company's products. - Handles over-all planning for the company's live events such as conventions & Meet and Greets. - Handles the majority of the social media interaction, serving as the official representative of the company.

$6.00 /hr
1,708 hours

Dennis Solon

Dennis Solon Agency Contractor

Technical support/Customer service representative/QA Specialist

Philippines

I have been working with the BPO indusrty for more than four years as a Customer service representative and as a Technical Support. I have Bachelors Degree and Always motivated by the desire to do a good job at whatever position I’m in.

$5.56 /hr
1,040 hours