Customer Care, Customer Service Reprs, Tech Support

Clear all filters

Richard Alvin Reyes

Richard Alvin Reyes

Experienced Customer Service Representative

Philippines - Tests: 1 - Portfolio: 1

Has been working in several telecom companies for eight years.Acquired excellent customer service skills to provide memorable customer experience over the phone. Deliver answers to billing in inquiries, upselling, marketing and provide simple trouble-shooting. Also, I have some experience and related skills to the following areas: Oracle Siebel DOS based programs Web design Adobe photoshop Email support

$4.00 /hr
1,146 hours

Ma. Angela Marquez

Ma. Angela Marquez

Customer Service Representative

Philippines - Tests: 3

As a Customer Service Representative, I have the ability to resolve customer service issues. By doing so, I maintain the following: Resolve product or service problems by clarifying the customer's complaints/issues; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow-up to ensure resolution. I have what it takes to ensure that the task that I do is resolved to the best of my ability. I have years of experience in the similar role.

$3.46 /hr
2,794 hours

Nerissa Basiano

Nerissa Basiano

Customer Service Professional / Educator

Philippines - Tests: 3

I am an outstanding Customer Service Professional with over seven years of experience in the Business Process Outsource Industry. I provide not just technical assistance, but exceptional customer service as well. I graduated with a degree of Bachelor of Science and Secondary Education in 2006. Immediately after graduation, I started working in the BPO Industry helping me acquire the necessary skill sets to provide high quality service. I am very dependable, I can easily work within a team and I work with minimal supervision. If you are looking for a Customer Service Representative to provide you with the highest quality service, then I am the right person for the job.

$5.56 /hr
1,970 hours

Tatsiana C.

Tatsiana C.

Customer Service Rep

Belarus - Tests: 1

Good day, I am an experienced guest services manager, originally from Belarus and Russian is my native language, even though both high school diploma & university degree are both in English. I have been working in hospitality business for approximately 9 years (obtained my BA Degree in Hotel Management in Switzerland) and have about 12 years of international experience for work & study (UK, China, UAE, Switzerland, the Bahamas). I have experience in customer service, conflict resolution, complaints handling both in person as well as virtually through emails or phone calls. I have been part of the Upwork team since June 2015 and had a pleasure to work and experience the role of the Virtual Assistant. I am looking for the new challenges now. I do have a lot of skills and knowledge as well as strong sense of responsibility. I am willing to work on new projects both: short - and long-term. Regards, Tatsiana

$12.50 /hr
1,125 hours

Ayesha Nawaz

Ayesha Nawaz Agency Contractor

Customer Service Representative

Pakistan - Tests: 1 - Portfolio: 1

A result oriented self-starter, skilled learner and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field. Undertook various part time jobs as a customer service representative having 4+ years of customer service experience. Ability of working with minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee having comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity and profitability. A friendly and flexible individual with a proven professional approach towards objectives and tasks.

$3.33 /hr
1,275 hours

Ann Rachel Ademe

Ann Rachel Ademe Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 3

I have been a customer service representative for the past 3 years and I would like to continue to deliver the kind of service that every customer needs. I am also a graduate of Bachelor of Science in Nursing but I believe my passion is to make people happy and making it sure that I'm the right person to look for if they have problems. Good communication skills, confidence and having proper rapport are some of my customer service skills. I also have knowledge on email support.

$7.00 /hr
1,914 hours

Jessel B.

Jessel B.

Experienced Customer Service Representative

Philippines - Tests: 6

I obtained my Bachelors Degree majoring in Political Science and I've been working in a BPO industry for almost 7 (seven) years. With my knowledge from what I had learned in my studies and worked experiences I can make a great help to the company.

$6.67 /hr
1,191 hours

Amanda Hardin

Amanda Hardin

Data Entry/Experienced Customer Service Rep

United States - Tests: 3

I have been in the customer service industry for over 20 years. I was a hair-stylist for those years and had a high volume, loyal clientele. I am experienced in data entry, I worked for a Vet's office preparing medical charts as well as running the front counter. I recently worked as a moderator on a moms website. I am enrolled in school online and am working toward getting certified to do medical billing and coding. *****AT THIS TIME I CANNOT ACCEPT ANY PHONE WORK*****

$13.33 /hr
1,319 hours

Jose Kenneth Vargas

Jose Kenneth Vargas Agency Contractor

Experienced Customer Care and Service Management

Philippines - Tests: 4

HIGHLIGHTS OF QUALIFICATION • Fast learner, excellent communicator, can work effectively under high pressure • Pleasant disposition, well-rounded individual and a natural at service and sales-oriented tasks • Passion for working with people, with genuine concern for others • Demonstrated capacity to work effectively with difficult personality types 8 years experience in the managing/coaching one of the top teams in the cable service industry. Throughout the years, i have developed excellent communication skills as well as coaching skills to deliver excellent customer service. During my first year as a call center representative, i was one of the top agents and in less than a year got promoted to a senior coach position. Below are my accomplishments as a customer service representative and as a senior coach: 2006-2007: Top representative for 6 months 2008-2010: Top senior team leader for the entire BPO site. 2011: Completed my six sigma white belt 2013: Top interim manager award I am a graduate the University of St. La Salle with a Bachelors degree in Marketing Management.

$5.56 /hr
2,792 hours