Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
Clear all filters
  1. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    664 hours
    0.00
  2. Dusan K.

    Dusan K.

    Customer Service & Support|Data Entry|Data Analysis|

    Serbia - Tests: 7 - Portfolio: 2

    I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

    $5.00 /hr
    991 hours
    0.00
  3. Ellen Sue Pilger

    Ellen Sue Pilger

    Ecommerce Customer Service / Support / SEO / Administrative / Bookkeep

    United States

    I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.

    $16.67 /hr
    124 hours
    0.00
  4. Lou Golar

    Lou Golar

    IT Support

    United States - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00
  5. Robert Dobrota

    Robert Dobrota

    QA Game Tester

    United Kingdom - Tests: 3

    While at EA Games I worked as a QA Game Tester for more than two years and was involved on ten major projects. I am seeking job opportunities that are relevant with any of my personal skills/competences. While in college I have worked as a freelancer web designer in HTML\CSS for a Pizza-Restaurant. I have worked as a Volunteer - Information Technology Consultant for a private commercial society known as Terra Nova where I was responsible for the entire solution life-cycle and adhering to the strict deadlines. The solution’s life cycle includes : installation, maintenance and custom repairs for client’s PCs and LAN/Wireless configuration at clients convenience. Other Skills and Endorsements : Operating Systems / Doc Management - Windows XP, Windows 7, Windows 8, Ubuntu, Microsoft Office 2003, 2007, 2010, 2013. Programming / Editing - Dreamweaver: CSS/HTML, Fireworks, Photoshop CS3. Consoles: PS3, Xbox 360, PS Vita, Wii-U, PS4, Xbox One. Bug Tracking: DevTrack, JIRA, BugZilla. Task Applications: DevTest, TestRail IT Customer Support Technical Consultant Field Technician / ISP Web Testing

    $5.00 /hr
    0 hours
    0.00
  6. Mariessa Burgon

    Mariessa Burgon

    Customer Service Support, Appointment Setter, Email, Data Entry

    Philippines - Tests: 4

    I observe punctuality at all times. Very flexible with my work hours depending on the needs and able to adjust and prioritize tasks given to me. I have high expectations of myself that motivates me to strive hard and be able to deliver quality service and productivity for you.

    Groups: Pro Customer Service

    $6.00 /hr
    141 hours
    0.00
  7. Vatan Bansal

    Vatan Bansal

    Customer Service | Customer Support Agent

    India - Tests: 8 - Portfolio: 3

    I have worked as a Software Developer in leading IT companies but i want to start as Customer Support Agent/Tech Support Agent here on upWork. I will work on any job related to Customer Support, Virtual Assistant, Help Desk Agent or Technical Support Roles. I have good written and verbal english skills which will helpful in handling these job roles. I have got technical skills for providing technical support for Software products. I have cleared several tests on upWork to prove my skills in Customer support and Technical Support roles. My experience as a developer is briefed in my profile.

    $5.00 /hr
    0 hours
    0.00
  8. Stefan Stanimirovic

    Stefan Stanimirovic

    Technical Support/Customer Service

    Serbia - Tests: 2 - Portfolio: 1

    I'm a professional customer service operator, with years of experience working as customer service/technical support for many companies include biggest internet provider in my country as well as worked in United State. I offer services in customer support , technical support , lead managements , surveys , translation. I'm fluent in English and Serbian and I'm also taking classes German. Skills: Customer Service | Critical Thinking | Troubleshooting |Translating | Functional Management | IT Management & Infrastructure | Process Analysis | Computer Network Management | Problem Solving

    $7.00 /hr
    0 hours
    0.00
  9. Elmer Ryan Claudio

    Elmer Ryan Claudio Agency Contractor

    Customer Service/Technical Support

    Philippines - Tests: 5 - Portfolio: 1

    Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.

    Associated with: Seventh Step

    $4.00 /hr
    2,471 hours
    0.00