customer service, email support,e-book writer,HR recruiter/interviewer
Total of 7 years experience working in call centers and a year experience as a Virtual Assistant.
I have proven competency of dealing with customers from various classes, assisting them with orders and answering their product inquiries and services.
Highly-experienced in handling inbound and outbound campaigns, also provided excellent customer service via email and chat.
I have team management and administrative support experience. Handled numerous of agents both new hired and tenure agents.
I have extensive skills in coaching, root cause analysis, creating action plan, monitoring of performance to ensure that goals are being met and meticulous in implementing quality standards.
I have excellent communication and interpersonal skills, keenness to detail and
dynamic personality that makes me easily adopt to a fast-paced work environment.
Knowledgeable in using MS Word, Excel, Outlook, Google programs, Premium Web Cart, Zen desk, Zopim, Click bank and YouTube.
My goal is always to exceed the customer's expectations and leave an excellent customer experience.
And I want to show and implement all the knowledge and experiences that I have acquired to become a valuable asset to a great campaign.