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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
818 hours

Troy S.

Game Developer and Software Developer

United States - Tests: 2

Visit my portfolio here: I'm a Game Dev at heart, but love doing software just as much. I have around 3 years of experience with game development, and 6 years with software development. I've always practiced clean coding techniques from the start, to make sure my code is as clean as possible. I always make my code readable as well as easily extendable. Whatever your work may be, I can complete it for you in an efficient and timely manner.

$20.00 /hr
0 hours

Ayeza Kate Alegado

Ayeza Kate Alegado

Customer Service, Teaching English, Call-handling, Phone Support

Philippines - Tests: 5

Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

$3.00 /hr
0 hours

Winsome Thomas

Winsome Thomas

Phone Support Customer Service Rep / Recruiter - Talent Sourcer

Jamaica - Tests: 3

As a seasoned professional I have over 10 years of business administration working primarily in: Customer Service and Support Deal with all aspects of complaints from irate customers in person and on the phone and resolve them; answer questions regarding products, company policy and employee complaint Inbound Phone Support Taking incoming phone calls from customers with regards to product defect/availability, promotions, return/replace policy, warrantee etc., providing resolution and information Front / Back Office and Email Support Solve complaints face to face with disgruntle customers on product defect and store employee bad customer service. Follow-up to pending issues with all parties involved ensuring timely resolution and customer satisfaction My many years of work experience has given me the ability to produce quality results in minimum time. I take pride in everything I do and always strive for excellence. I am also an independent full cycle Recruiter for the international market covering Business Admin, Finance, Hospitality, Healthcare, Sales & Marketing, Design/Creative and HR, utilizing various hiring platforms including some social media, job bank, indeed, tech fetch, monster and many more to secure quality candidates My responsibilities: I will conduct full cycle recruit from research to sourcing, interviews, pay negotiation, job offer and onboarding. Advertise / promote available position, company and product to give candidates a better understanding in order to secure the right candidate using established hiring platforms and Research available databases for active candidates Analyze all resumes received to select candidates with requisite skills and work equipment Pre-screen all applications identifying qualified applicants Interview and shortlist best candidates and schedule them for final interview Preliminary job offer and pay negotiation Onboard new candidates after final hire

Groups: Pro Customer Service

$6.67 /hr
0 hours

Niren P.

Niren P.

Expert in development, QA Testing and Technical Support

India - Tests: 1

Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

$15.00 /hr
0 hours

Henrry Gonzalez

Henrry Gonzalez

The customer is always and completely right!


I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

$5.00 /hr
1 hours



Data entry expert and proffesional article writer


I have a Bachelor of Commerce degree-Human Resource. I am experienced in data entry, data analysis and data cleaning. I have worked as a data entry clerk for an international NGO. I also have experience in customer service and related duties from a leading micro-finance bank in Kenya.I got my experience in research working for Kenya Red cross in a children welfare program. I guarantee 100% satisfaction because I am hardworking and very attentive to detail.

$6.00 /hr
3 hours

Adam Kimball

Adam Kimball

Let's talk turkey. I make you money.

United States - Tests: 1

I believe money is not time, but the ultimate currency. Money you can make or lose, time you cannot get back. So why not hire someone who understands the value of both? Why hire someone who doesn't care about what they are doing? I'm a quick working, highly responsive person who saves time and makes money. I work full-time as a customer service agent for a telecommunications company with a ''Top Sales'' award in a building of over 500 people. I have worn many hats working in Data removal, Website design, and even made money playing a computer game. I'm excellent in finances= in fact I'm writing a book to help people who have no money. What makes me different is I don’t NEED jobs here. I look at freelancing as a hobby I take very seriously. instead of spending money on some jet fuel for a RC car, I'm working on start-ups for the future. What I don’t understand I quickly learn. Point me towards a CRM system, let me manage clients visiting you website, or hire me for negotiations. I paid for a 30 inch TV for a computer monitor. It was resold for a higher price, and I now use a 42 inch TV connected to a high end computer for freelance work. I'm Adam Kimball, and I'm good at what I do. So. if you want someone who cares, lets talk turkey. I'll get your notification in a few seconds through a pebble watch and begin your project soon.

$13.00 /hr
0 hours

Samantha B.

Samantha B.

Administrator with CTC & Travel Agent Certificate

Canada - Portfolio: 3

I have worked as an Administrator for many years both in the construction and fabrication fields reviewing / creating drawings, documents, and all computer tasks needed. My past has had me working in management and customer service so I am well rounded in dealing with employees along with customers alike. I have worked as a front office night auditor for very large hotels which had me dealing with guests personally while doing the books, balancing the hotel, bar and restaurants. Very capable of working on both short timelines as well as extended projects. extremely detail oriented and organized. My background education has given me Gold Seal Certificates in Project Management, Estimating, Contract Law, Building Science, Planning & Scheduling & Building Products & Supplies. I am also very proficient with Adobe Acrobat Writer Professional. Have also successfully completed the Travel Agent Certificate Program.

$25.00 /hr
0 hours

Rosalyn C.

Rosalyn C. Agency Contractor

Experienced Customer Service and Technical Representative

Philippines - Tests: 2

I'am an experienced service provider for American and Australian customers. As a front liner, I think my main objective is to provide high quality service and resolve most of our customer's concern. I was a Technical support for American Clients, I do troubleshoot for DSL, Home networking and Fiber optics set up. I also had Technical knowledge for email browser set up, email clients. I was a customer service representative for an airline account. And i also had a chat support analyst background. Let me help your business by providing your customers the best customer experience.

Associated with: TRISIS Contact Solutions

$4.00 /hr
0 hours