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Last updated: September 1, 2015

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  1. Yolanda W.

    I provide the services you need

    United States

    A distinguished senior-level Manager with extensive experience in Quality Management, Risk Management, Configuration Management, Program Management, Project Management and Project Engineering with expertise in Information Systems, Telecommunications, DOD, and Commercial environments. Solid background in directing programs to implement various process methodologies with the proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments as well as interfacing with executives and key business units throughout the organization. Excellent communicator and facilitator, with emphasis on building strong client relationships, capable of making professional presentations and quick learner that rapidly adapts to changing technologies

    $30.00 /hr
    0 hours
  2. Kyle A.

    Kyle A.

    Customer/Technical Support / HR Coordinator / Recruiter

    Philippines - Tests: 6

    I completed the degree for Computer Engineering. I started working in the BPO industry after college. I first provided both customer and technical support for a famous search engine through email and chat. Then I provided technical support for a computer company via phone. As the years continue, I worked with an online store and an online bookstore. Climbing the company ladder, I was given the opportunity to lead a team (Team Leader) and train new hires for the company (Product Trainer). Gaining experience in the Operation department, I then moved to the Human Resource Shared Services department. Here I process company benefits and statutory benefits for a global BPO company. Updating Oracle as the database, process improvement, generating and report analysis are part of the everyday work. I value every work and opportunity that is given to me. I strictly adhere to the timelines and deadlines required by my employer. I am very organized and detail oriented. I can work well with minimum supervision and can adapt well to new processes. I am online between 6am - 12nn EST.

    $6.50 /hr
    748 hours
  3. Alvin A.

    Alvin A.

    Customer Experience and Training & Quality Expert

    Philippines - Tests: 3

    My above par command of the English Language has been instrumental in my success as a professional. It supplements my experiences and expertise, which can be viewed below, that assure me, as it should assure any employer, that I will be a key contributor and a valued asset no matter which project, organization or industry I decide to join. Service Description My experiences as a professional have molded me into becoming a trainer and manager of people in the following fields: Communication Skills - I teach people how to communicate in English, both personally and professionally. This involves the rules of grammar, accent standardization for non-native speakers, communication in the workplace, delivering effective presentations including speaking in public and creating presentations, supporting through email and chat, multi-level communication, culture familiarity (US, UK, Australia), workplace communication, among others. Customer Experience - Satisfying customers is just not enough these days. Delighting them is the key. Customer service principles, customer advocacy, basic sales practices, handling difficult customers, being assertive are just some of the several dozens of skills I empower people on to be able to delight their customers better. Quality Assurance - Needs analysis, data mining, metrics improvement, advanced Microsoft Excel skills, transaction auditing, scorecard creation and implementation, process improvement, communicating improvement measures, among others, are all part of assuring quality within an organization. Technical Support - Product knowledge and specifics, client-driven processes and procedures, network troubleshooting, hardware and software troubleshooting are among the things I have been training people on for years.

    $11.11 /hr
    0 hours
  4. Anthony Santos

    Anthony Santos

    Sales and Customer Service veteran with an affinity for writing


    I have been in the BPO industry for 14 years. My experiences are quite diverse from all posts from being an agent to holding senior leadership posts. My exposures are in telemarketing, customer service, technical support, market research, data gathering and surveys. I have experience different industries such as telecom, advertising, health, financial and manufacturing. Trainings and seminars plus life, have given me a more grounded sense about working in a fast paced environment and in the corporate world. The background I have is quite eclectic and would be easier for me to be fitted in most areas of business.

    $15.00 /hr
    0 hours
  5. Jesus Nava

    Jesus Nava

    Experience Customer service (Project Manager)


    1 year experience improving processess in service desk, also with the transition from one application to a different one. 3 year experience with the servicenow tool, I was in charge of groups management, Access management, in which I was responsible to evaluate and validate workgroups to be given access to use the servicenow tool. I was in contact with managers and leaders from different businesses so as to guide them and help when granting access to a workgroup. I also looked for ways to improve their ticketing system so as to make it user friendlier. Not only did I grant access to workgroups but also worked with incidents and SDLCs created, I followed up on them and resolved them. 1 year experience in end user service desk support, regular troubleshooting based on IT issues, helpdesk, American Hospital technical support, with IT issues. Resolved hardware and software problems, remote support, installation and settings of new applications. I have experience handling foreign users that work for the hospitals from England, China, India, and I feel I Have the empathy to handle the situation because not only the culture may be an issue but also their pronunciation. I have the experience of using The Remedy platform system, as well as service now. I have the experience of the ticketing system such as incidents and requests. I attended daily ops meetings with the client so as to discuss about incidents, how they were resolved, in what status they were in and how the service desk could assist. I had the freedom that if there was a need to change something in our remedy system, I could open a RFC so that a special item could be modified and as a result we could give better results to our clients based on our remedy system.

    $11.11 /hr
    0 hours
  6. Ruchel Pascual

    Ruchel Pascual

    Senior Customer Service Officer

    Philippines - Tests: 1

    I have 14 years of solid experience as customer service making me an expert in Order to Cash transactions, Customer Relations , mentoring Junior Customer Service Officer, order processing in SAP , Non Conformance Management and managing e mails effectively. I believed that the customer deserves the best product, the right treatment and an excellent service. I wanted to give valuable contribution to the growth and sustainability of any organization who will hire me. I am now learning the different apps needed to become a high paying Virtual Assistant.

    $17.00 /hr
    0 hours
  7. Liezl Plomeda

    Liezl Plomeda

    Experienced Sales and Customer Service Manager

    Philippines - Tests: 5

    Versatile skill set with experience in customer service, sales, and written and oral communication. Accomplished sales management professional with over 5 years of experience. Well-versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction.

    $5.56 /hr
    0 hours
  8. Lawrence Igana

    Lawrence Igana

    Call Center Duty Manager


    I have been working in the customer support/care industry for over 10 years now. I started as a Customer Support Representative until I eventually became a Duty Manager. My formula to success is simple yet very effective; discipline. I have been a part of different projects for business continuity and process improvement for Genting.

    $22.22 /hr
    0 hours
  9. Margaret Young

    Margaret Young

    Business Data Analyst

    United States - Tests: 2

    Praised by supervisor as “an incredibly fast problem identifier and solver.” Analyze applications, facilitate business process improvement, direct cross-functional offshore team, model data improvements and adhere to Systems Development Life Cycle (SDLC). Deliver successes under pressure and within deadlines. Establish change control standards and procedures. Improve internal controls and remediate material weaknesses. Correct production problems during and after working hours.

    $40.00 /hr
    0 hours