Mikel leroi B.
Data Entry & Excel Expert / Business Email Writer
• 7+ years of solid off-shore banking expertise, 5+ years of which as manager, with experience across multiple credit card and prepaid debit card functions including activations, customer service, collections, sales, disputes resolution, risk management, identity verification, and negative management.
• Performs well under pressure and thrives in a volume-driven and deadline-oriented environment.
• Extensive working knowledge on BPO applications including Citrix, Avaya, Cisco, Faxcom, VISA Resolve Online, Mastercom and NICS for credit disputes and chargebacks, Witness, CallCopy, Verint, TransCentra, LivePerson, Lexis Nexis, TSYS and DOS-based applications (FDR, IntelliOne). Proficient in MS Office tools (Excel, PowerPoint, Outlook, Word, Publisher, Access, Lync), Open Office, and Google Drive Forms and Applications.