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Post your virtual assistant project on Upwork and find intelligent and organized VAs who provide sales, email, training and administrative support. You’ll find reliable freelancers who have excellent English communication skills, in-depth knowledge of Microsoft Office (Word, Excel, Access and PowerPoint) and Google Analytics. They may have experience in basic keyword research, search engine optimization (SEO) and Internet marketing concepts, as well as CPM and PPC campaigns. They can conduct Internet research and competitor analysis, or prepare detailed PDF reports, manage your WordPress, Drupal or Joomla CMS and website content. They can also add, remove and update product listings in your eCommerce website.

A virtual assistant (VA) provides remote administrative, technical or personal support. On Upwork, the world’s largest online workplace, professional virtual assistants can schedule appointments and meetings, help with event planning, write articles or prepare contracts and proofread business documents. They can also manage social media accounts, update social network profiles, handle personal tasks, and provide you with full-time virtual assistant services via Skype or Google Voice.

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Virtual Assistant Job Cost Overview

Typical total cost of Upwork Virtual Assistant projects based on completed and fixed-price jobs.

Upwork Virtual Assistant Jobs Completed Quarterly

On average, 2,604 Virtual Assistant projects are completed every quarter on Upwork.


Time to Complete Upwork Virtual Assistant Jobs

Time needed to complete a Virtual Assistant project on Upwork.

Average Virtual Assistant Freelancer Feedback Score

Virtual Assistant Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
848 hours

Mary Denelle Arnaiz

Mary Denelle Arnaiz

Writer/Customer Service Representative/Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

To secure a challenging position in a big organization,to provide proficient and effective administrative support and to obtain a position as a Secretary,Personal Assistant,Data Entry,Sales and Marketing in a reputed organization and utilize my skills, abilities and experience in a better manner. Experience in data entry and administration for 4 years. Good command over oral and written. Strong communication skill with variety of professionals, staff and client. Devoted,reliable and passionate employee. Enjoys mainly challenging work. Excellent knowledge of computer application. Gracious and positive attitude.Ability to take initiative and can adjust in changing conditions. Odesk Account: (Email hacked)

$3.33 /hr
6 hours

Tyrone G.

Tyrone G. Agency Contractor

Administrative Support / Virtual Assistant / Customer Service Rep

United States - Tests: 6

Over 10 years of acquired expertise, leadership skills, communication, strong organizational skills and commitment to excellence will make a positive contribute to your project. Experienced with administrative support, accounts payable, accounts receivable, human resource, management, customer service and technical support. I have demonstrated commitment to my client's goals. That track record is consistent in my career endeavors as well as in my life as a whole. I dedicate myself to whatever task is at hand, marshal my resources and stay with the project until it is completed to my satisfaction. Since my goals and demands are even more stringent than my client’s expectation, I consistently exceed quotas and objectives.

Associated with: HK Access, Inc

$10.00 /hr
0 hours

Fe Dacilio

Fe Dacilio

Customer Service / Data Entry Specialist / Virtual Assistant

Philippines - Tests: 2

To provide quality and excellent customer service, data entry and virtual assistance. Willing and eager to learn new things. Has an excellent knowledge with Microsoft Word and Excel.

$3.00 /hr
1,406 hours

Jeffrey lloyd K.

Jeffrey lloyd K.

IT Project Manger /Consultant /Content Marketing Stratgiest

Philippines - Tests: 6 - Portfolio: 1

-I am looking for opportunities to help clients in setting up their business or assist them on their extra work load. Knowledgeable in the following areas, Project Management, Content Marketing Research, Best Practices process development and Taking the business in to the next level -I have the experience of managing projects based on agile methodology -I am an open minded, hard-working and dedicated freelancer with highly motivational skill and ability to work under minimal supervision.

$22.22 /hr
0 hours

Carlos Lozano

Carlos Lozano

Virtual assistant / customer service

Spain - Tests: 1

I'm a quick learner and always thrive to do my best when given a task. I have experience in customer service and sales. Although I haven't worked freelance before, I have extensive knowledge of both hardware and software in general and I'm a skilled gamer. I'm native in both Spanish and French, and I would classify the level of my English between intermediate and fluent. No matter the project, I'm looking for a mutually beneficial work relationship, to which I would contribute with a professional attitude.

$13.00 /hr
0 hours

Henry C.

Henry C.

Customer Service / Virtual Assistant

United Kingdom - Tests: 1 - Portfolio: 1

I have worked in client facing roles for my whole working life, thus far. Customers appreciate my honest, friendly and professional approach to customer service and I regularly receive thank-you cards, gifts and praise for my work. I am a native English speaker with a clear English accent. I have skills in: - Customer Service - Web Chat - Effective email communication - Communicating with a diverse range of people - Sales and achieving sales targets - Research and report writing - Organising calendars and arranging events - Presentations and delivering workshops to groups of people

$25.00 /hr
0 hours

Pamela Brown

Pamela Brown

Virtual Assistant/Customer Service Representative

United States - Tests: 3

I am currently an MBA student at the of University of Baltimore and I am certain that my experience and qualifications make me an exceptional candidate for this position. My background encompasses a variety of experiences where providing customer service was my central responsibility. I have worked in all capacities ranging from owner to associate within a multitude of environments. The company that I began specialized in offering one of a kind custom designed outings. In this capacity, I demonstrated the ability to handle a variety of issues ranging from running a business to booking reservations. As assistant manager and tax-preparer for Jackson Hewitt, I provided information to clients regarding their Income Tax Return, however, my role was much more than just preparing taxes; I also demonstrated the ability to effectively resolve a variety of issues and complaints, I consistently met my call-volume goals, making an average of 56 to 60 calls of invitation per day. During these interactions I was able to establish rapport and instill confidence in the services I delivered for the company. Understanding full well that I was the face of the company, I took my responsibilities very seriously while taking great pride in what I did. I consistently met all company expectations for servicing turnaround time in both face to face and written interactions, acknowledged with awards for exceptional customer service. In addition to the above mentioned experience, I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Thank you in advance for your time and consideration.

$16.67 /hr
0 hours

Marie rhidessa C.

Marie rhidessa C.

Customer Service Representation/Virtual Assistant

Philippines - Tests: 7 - Portfolio: 3

I am a fast learner and highly motivated Quality Data Analyst offering customer service via email and chat support for 2+ years. I am hardworking and diligent in working to the task assigned to my end. Being an avid reader mixed in with my writing ability, it sets me apart from other freelancers in the site. My noted skills include typing in 60 WPM with strong proficiency in all Microsoft software, professional writing and editing, data processing, internet research and more. I understand that effective communication with my clients ensures an understanding of their objective and to reach their desired outcome. I can work well independently and as well as a team member.

Groups: Pro Customer Service

$3.00 /hr
35 hours

Woo Tae Hong

Woo Tae Hong Agency Contractor

Customer Service Assistant, Virtual Assistant, English Tutor

Philippines - Tests: 1

I am looking for a job which will provide me self development and help me obtain my personal needs and career goals. I am an expert in customer service with an experience of two years in a call center. I have good problem solving skills and very good communication skills. My skills include, but are not limited to, transcription, coordinating with clients, handling emails, handling customer service calls, resolving customer issues, cold calling, selling, appointment setting, english tutoring, and other administrative duties and tasks. I am also open to learning more if given the chance. With my work experience, I will definitely be an asset to your company.

Associated with: VC Outsourcing

$5.00 /hr
1,220 hours