Customer Care, Customer Service Reprs, Tech Support

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  1. Jaya A.

    Jaya A.

    QA- Website, Desktop, iOS & Android apps

    India - Last active: 1 day ago - Tests: 4 - Portfolio: 10

    Pointing out bugs and helping you develop a bug free product since 2005. *** 5500+ work hours , 40 + jobs and ** Top Rated**  ISTQB certified in software testing  Full time Freelancer with excellent client review and 5***** in over 35 jobs  9+yrs in QA, testing of Web-sites,mobile, RIA , cloud and Desktop applications  Testing applications is my passion and my profession.  Able to Help in QA and Project Management Profile Overview  Availability 24*7 on Skype or Phone  Completed 5000 hours on oDesk  Good Knowledge of agile and Scrum methodology  Good Experience working with large remote team  Bug Reporting & tracking using Jira, Mantis, Bugzilla,TFS, Excel, Word  Test Plan,Test case design,execution & documentation  UI/UX/Front-end testing, Regression, smoke, black-box, white-box testing  Huge experience in testing iOS and Android based applications. ---------------------------------------------------------------------------------------------------------------- Over the last 9 years I have been involved in testing various types of software ranging from desktop applications to web applications including websites for start ups. - My core competency is in complete testing of the software from the planning phase to sign off. - Testing the software, Dealing with customer issues and closely working with the developers to get them resolved are the fields that I excel in. -I am an ISTQB certified software tester My expertise: --------------------------------------------------------------------- - Creating test plan document - Writing test cases - Documenting change requests - Executing test cases ( Functional, GUI, Usability, cross browser compatibility, Cosmetic errors) - Defect tracking - Writing product Release document - Managing customer issues and getting them resolved at the earliest - Writing technical specifications and FAQ's for websites. Application Tested ----------------------------------------------------------------------------------------- - e-Commerce Application(Magneto, WordPress,OpenCart and etc) - e-learning - Game Application, - ERP Application , - Mobile based Applications and Games - Healthcare and insurance application - Travel Domain - Finance domain - Social Networking website - Official websites for companies - WordPress website (Front end and Backend), - WordPress Plugin, - WordPress Theme - 508 compliance Testing - HTML and CSS validation - API Testing I have done include: --------------------------------------------------------------------- - Functionality testing - Cosmetic error testing - GUI Testing - Performance testing - Cross browser compatibility testing - Smoke testing - Regression testing - Usability testing - Games testing Trackers used for documenting and tracking bug status: -------------------------------------------------------------------------------- Trello Mantis Jira Bugzilla ASP.net starter kit Quality center Test director Microsoft excel and Microsoft office tools Gadgets I work on: ---------------------------- iOS 8.0 ( iPhone 4S) Samsung Galaxy Tab 4 ( Android 4.4.2 - Kitkat ) Operating Systems available to test: ----------------------------------------------------- Windows XP( IE9 , Firefox, Chrome, Safari ) Vista ( IE 9 , Firefox, Chrome, Safari, Opera) Windows 7 ( IE 10 , Firefox 35.0, Chrome 40.0, Safari, Opera) Windows 8 ( Firefox 35.0 , IE 11 , Chrome 40.0 , Safari ) QA methodology and processes: --------------------------------------------------------- CMMI, ISO, Agile Scrum ,waterfall model, V- model I am a disciplined worker, bound to deadlines who has great passion for quality. I assure you quality work in given time.I am also an article writer with great interest in writing IT related documents and answering technical questions. software testing, quality assurance, testing, sqa, manual-testing, smoke-testing, regression testing, quality control, software documentation, usability testing, functional testing, UI testing, boundary-value-testing,test plan creation,test-schedule-creation,test-plan-execution,test-case-generation, Redmine, Mantis, Microsoft Excel, Bugzilla, Jira, Microsoft Office Tools

    Groups: SocialEngine

    $15.56 /hr
    5,861 hours
    4.98
  2. Pedro Arrioja

    Pedro Arrioja

    Native Spanish English Translator Delphi PHP Yii MySQL Programmer

    Venezuela - Last active: 4 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Pedro Arrioja from Venezuela, My first language is Spanish and I'm speaking/reading/writing english for about 25 years now. I'm a fast skilled English-Spanish-English translator. You won't be dissapointed. I'm an IT Professional (University) and postgrade studies, (System Engineer, with 14 years of experience in web programming and software development), so technical translation won't be a problem. I have experience with HTML/PHP/MySQL/AJAX/Yii/PradoFramework, also Delphi and Paradox. Highly skilled Office Software: Microsoft Office, and OpenOffice.I'm also highly skilled with both Windows and GNU/Linux Operating Systems.

    Groups: SocialEngine

    $22.22 /hr
    11,926 hours
    4.95
  3. Raj pandey

    Raj pandey Agency Contractor

    PHP/MySQL Developer, LAMP Administrator,Wordpress Pro

    India - Last active: 3 days ago - Tests: 8 - Portfolio: 33

    I am a professional Provider is focused on providing web solutions and that is my expertise. i excel in working with international customers to deliver high quality, cutting edge solutions to meet the needs of the networked marketplace. My focus is on winning our customers' trust and providing the infrastructure and services to create, manage and run dedicated development teams, uniquely tailored to the needs of each customer.In doing so, I have more than 4 years of experience doing business from the US, UK, Newzeland and Europe and is extremely familiar with the expectations, work environment, communication style, intellectual property ownership and other concerns faced by a customer entering an outsourcing relationship.

    Groups: BoonEx, MailChimp Experts Group...

    Associated with: Stringhead Technologies Private Limited

    $16.67 /hr
    4,320 hours
    4.99
  4. Ronald T.

    Ronald T.

    Pro Customer Service - Web Development - Internet Marketing SEO SEM

    United States - Last active: 9 days ago - Tests: 13 - Portfolio: 12

    I possess a very diverse background and a proven track record of success. I am a personable, reliable, highly skilled individual with decades of experience in information technology, quality assurance, sales, marketing, and professional customer service. My services include, but are not limited to: ✓ Customer Service - Technical Support (Zendesk, Kayako Resolve, and others). ✓ Web Design and Website Development (HTML, PHP, WordPress, and Joomla). ✓ WHMCS Development and Management (WordPress, Joomla, or PHP based). ✓ eCommerce - WooCommerce, VirtueMart, Ecwid, X-Cart, and more! ✓ Search Engine Optimization - SEO Campaigns (Web CEO Pro). ✓ Search Engine Marketing - SEM Campaigns (Google AdWords and PPC). ✓ Social Media Marketing - SMM Campaigns (Raven Tools). ✓ Social Media Optimization - SMO (KnowEm, Hootsuite, Topsy, and others). ✓ Keyword Research and Analysis (Market Samurai and Web CEO Pro). ✓ Website SEO Site Audits (Web CEO Pro Desktop Edition). ✓ Website Content Inventory and Analysis (Proprietary Methods). ✓ Google Analytics, Webmaster Tools, AdWords, AdSense, and more! Ron Taylor aka LanWanMan, Upwork Freelancer since 2009 — Upwork Client 100% Recommended — Upwork 5.0 Rating — 2,900 Hours — Upwork "Top Rated".... Please take a moment to review my work history, feedback, and ratings below. For you convenience, my resume is attached to the portfolio section of my freelancer profile here on Upwork. Pay rates are negotiable dependent upon contract duration, complexity, and estimated total earnings. Your Success is My Success! I am a Microsoft Partner Program member with current emphasis as a Microsoft Certified Partner Network Sales and Services Advisor for Microsoft Online Services (Office 365). In addition, I am an ENOM reseller (domain names, SSL certs, and more) and WebHostingBuzz reseller (Web Hosting -- Shared, VPS, Cloud, Dedicated Server, and more). Hire Ron aka LanWanMan -- your one stop shop for all of your information technology needs! Cheers! Ron aka LANWANMAN, Ocala, Florida USA TECHNOLOGIES AND APPLICATIONS (Partial List): Zendesk, Kayako Resolve, Zopim, WordPress, Joomla, RocketTheme and Gantry Framework, StudioPress and Genesis Framework, Webflow, WooCommerce, VirtueMart, Ecwid, X-Cart, WHMCS, PHP, MySQL, HTML5, CSS3, WHM, cPanel, Google Analytics, Google Webmaster Tools, Google AdSense, Google AdWords, PPC, SEO, SEM, Infusionsoft, OntraPort aka Office Autopilot, Marketo, Eloqua, MailChimp, AWeber…. ► Free yourself from the technological maze. Hire LanWanMan on Upwork TODAY! ◄

    Groups: Article Samurai, AWeber...

    $38.00 /hr
    2,892 hours
    5.00
  5. Stepan P.

    Stepan P.

    Front End Developer (PSD/HTML/JQuery/Jade/Stylus/JS/Nodejs/Express)

    Russia - Last active: 13 days ago - Tests: 11 - Portfolio: 10

    I am an Front End Developer for over 5 years and have next skills: - converting design(rather in .psd format) into xhtml+css(HTML5+CSS3/Jade + Stylus), - converting PSD into HTMLEmails, - applying visual effects to elements on page with JQuery libraries or css transitions, Also other tools, based on JQ(such as jsUniforms, any slideshow, fancybox, lightbox, etc), - creating project from scratch based on Nodejs Express, - setting them up on hosting (e.g. Heroku). The pages provided by me are: - graphically optimized, - semantical right(without any weird names of blocks). Now I use BIM technology, that provides guarantee about code stability and independence one semantical block from another, - cross-browser(IE, FF, Chrome, Opera, Safari), - they can be realized as table-based or table-less(I prefer using div's) , - fixed or stretchable, - and valid(W3C). In special cases I do total mockup optimization - compressing CSS, JS, Sprites. The less queries the fast download process. I use git as a VCS so I'm able to work within a developers group. Thanks for reading my profile info!

    Groups: LoginRadius, SocialEngine

    $20.00 /hr
    586 hours
    4.91
  6. Babu Gain

    Babu Gain

    Professional Web-Designer & Developer|WordPress Expert | HTML| CSS|PHP

    Bangladesh - Last active: 5 days ago - Tests: 8 - Portfolio: 20

    Hi am Lawrance Babu Gain from Bangladesh.Over the last 5 years, I have developed a wide range of websites and template using HMTL, DHTML, PHP, WordPress, Psd to WordPress Theme, WordPress Responsive Theme, Opencart, Magento, Woo-commerce, and MySQL including sites for start up companies and small businesses. My core competency lies in complete end-end management of a new Website design/development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have some experience in the following areas: SQL, Ajax, OOP, and software design and testing. I am determined to do the work quickly and precisely.

    Groups: Bluehost Developers and Designers, Crossrider...

    $12.22 /hr
    795 hours
    4.68
  7. Uzma B.

    Uzma B.

    Monique

    Pakistan - Last active: 3 days ago - Tests: 3 - Portfolio: 5

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.

    Groups: SocialEngine

    $10.00 /hr
    105 hours
    4.06
  8. Shahzad Ali

    Shahzad Ali Agency Contractor

    Wordpress Expert,Web Developer,Responsive Sites,WP WooCommerce,Updates

    Pakistan - Last active: 4 days ago - Tests: 7 - Portfolio: 138

    I'm TOP RATED and Upwork verified senior WordPress developer with over five years of experiences in WordPress. I am also a senior HTML developer with extensive experience in building high quality sites and Responsive as well. My goal is to provide high quality services. I always try to make long-term position for web development companies. I am very hard worker, good English speaker and with good experience. I have following Specialties in web development: - modifying existing theme, - themes editing, * HTML, * customizing, + make new website, + migrations, + design to HTML, + HTML to WordPress, + modifying themes My experience * I worked in Future Web Development as a web developer. * In the Future Web Solution I worked as a senior WordPress developer. - I have developed a wide range of skills in WordPress Development. - I worked as a WordPress Expert in the National Technologies. - Internet Security, WordPress, Security Engineering

    Groups: Application Developers Alliance, Bluehost Developers and Designers...

    Associated with: Future Web Solutions

    $27.78 /hr
    6,501 hours
    4.91
  9. Yogesh Trivedi

    Yogesh Trivedi

    Magento Expert Developer / Magento Designer / PSD to Magento Template

    India - Last active: 1 day ago - Tests: 13 - Portfolio: 12

    I’m Professional Magento Expert with having 7 years of overall experience and 5+ years of core Magento Design, Development, Customization experience. With all this skills and worldwide eCommerce merchandise experience I’m became of Magento consultant where I can guide you through all the process of Magento, I’m always updated with all its news which I am using to deploy the best solutions for my clients. I’m oDesk Magento Verified Developer - https://www.odesk.com/contractors/?g=odeskverifieddevelopers&q=magento I’m a team player where I can support you to manage and hire best remote team for your eCommerce project playing role of Consultant and I believe its worth to have a consultant for project who have ability to develop and design robust solutions. My approach starts from understanding the business concept along with the requirement which is making me to understand the whole scenario very quickly. I've working experience with Core PHP, WordPress, Joomla, Prestashop but I only like to work with Magento eCommerce as it’s my core and professional expertise and eCommerce is my robust and attractive topic always. Below are my expertise with Magento: Magento Front end design and Development Magento Back end Development Customized Magento Extension Development Complex Coding Third Party API / Web Services Integration Payment & Shipping Method Development and gateway Integration Purchased Template Installation and Integration Magento Template Design from scratch PSD to Magento Design PayPal Payment Method and API Expertise Magento and third party data transfer bridge I can communicate/hold interview via oDesk, have good communication skills, comfortable to talk and chat over Skype, Hangout or Phone.

    Groups: Application Developers Alliance, BigCommerce...

    $38.89 /hr
    2,369 hours
    4.95
  10. Rahat Salekin

    Rahat Salekin

    Joomla Expart with PHP,HTML,CSS,WP,Adobe Photoshop,cPanel,Hosting

    Bangladesh - Last active: 28 days ago - Tests: 6 - Portfolio: 25

    Over the last 4 years, I have developed a wide range of websites using HMTL, DHTML, PHP, Joomla, Wordpress, Megento, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also Do SEO I also have some experience in the following areas: Social Networking Management,Phone Support, Customer Support.

    Groups: Bluehost Developers and Designers, JomSocial...

    $9.51 /hr
    241 hours
    4.81