Customer Care, Customer Service Reprs, Tech Support

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  1. Abegail Ponce De Leon

    Abegail Ponce De Leon

    Experienced Customer Service Specialist

    Philippines - Last active: 6 days ago - Tests: 5 - Portfolio: 1

    Thank you for viewing my profile. I'm a 24 year old professional with almost 5 years of Contact Center (BPO Industry) experience. With that experience I earned a lot of skills including virtual technical support where clients all in for help regarding their intermittent services, malfunctioning devices, deactivated accounts and any other technical dilema. I provide comprehensive instructions to fix all their concerns and make sure I reach the resolution and attain customer satisfactory results. Aside from the phone calls, I'm well equipped in chat support as well. I catered chat support to some clients who prefer chat conversations and assistance. Handling up to 2-3 chats at the same time and dealing with their concern in a very timely manner. I also experienced to be a Market Research Agent and conducted political surveys and interviews via phone call. My goal was to gather information from individuals and sum up the results as an unbiased poll to our clients. Aside from that, I also acquired customer service related and service activation experience for a Singaporean internet and cable service provider where I dealt with DHCP Server to activate the customer's services, afterwhich, I am also assigned to create a tickets for clients who had new connections or pending activations. Then by the end of the day, I send reports of all the resolved and unresolved cases. The reports are created in Excel sheets and sent using Outlook email. I'm currently working as Lead Generation Expert, calling leads of business entities throughout Canada. The nature of my job is to call insurance brokers, contractors or any financial companies and present our platform, send an email and set an appointment for a callback. Basically I generate leads for our clients, where they could use to present any product or services they have. In addition to that I also provide creative and reliable administrative services and I am used to work under tight deadlines and with less supervision. I have an enthusiastic demeanor and a fast learner. I'm more than willing to work for any projects you need assistance with.

    $10.00 /hr
    211 hours
    5.00
  2. Juvy Manalastas

    Juvy Manalastas

    Customer Service Representative

    Philippines - Last active: 7 hours ago - Tests: 10

    I am currently the branch service coordinator for a financial assurance company. I am well versed with insurance underwriting, claims and forfeiture options. I have training with customer service with continuous education on their profiles and account background.I can work without supervision with multi-tasking skills. I am very focused on my work, I am able to deliver efficiently and effectively without compromising the quality of the result.

    $7.78 /hr
    9,535 hours
    4.99
  3. Angelo Q.

    Angelo Q.

    Professional Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 6

    Over the last 4 years of working as a Customer Service Representative, I have developed skills for Customer Relations (Providing solution to the problems of customers on the telephone call, Attending to calls and performing call follow up for the customers) and Data Entry Skills (typing .pdf documents to Word and typing customer information and customer registration over a website). My core competency lies on my in depth Communication skills, and I am seeking opportunities to where my customer relations skills can be utilized to smoothly handle customer complaints and improve company image. Not only do I have Good Communication skills, I am also knowledgeable in Windows XP, MS Office, Several internet browsers (IE, Mozilla Firefox, Safari, Google Chrome, Opera). I'm proficient in English, Filipino, Basic Nihongo and French

    $5.56 /hr
    8,476 hours
    5.00
  4. Vidka S.

    Vidka S.

    Customer service / Translations

    Bulgaria - Last active: 1 day ago - Tests: 9

    I can offer help and support in the areas of supply chain,customer services, purchasing and all sort of administrative support. I provide translations from English into Bulgarian and vice versa. Besides fluent command of English language, I also have some knowledge of German language. I am creative,skillful and work devoted ! My experience in supply chain and customer services area includes practice over 15 years in distinguished international companies, where I have worked in a multicultural atmosphere and have proved to be diligent, result oriented and proactive. My translation work covers topics such as: technical documentation, industrial manufacturing, administrative documentation, as well as all kind of general texts. I do also have experience in teaching English to small kids and adults. I am sure to provide excellent work and adhere to deadlines.

    Groups: Pro Customer Service

    $8.00 /hr
    30 hours
    4.99
  5. Jhoanna Nipal

    Jhoanna Nipal

    Expert In Customer Service

    Philippines - Last active: 2 days ago - Tests: 3

    Over the last 8 years, I have been working in a Call Center Industry with experience in both inbound and outbound campaigns (US and Australian Accounts). Excellent communication skills. •Can work under minimum supervision. •Results-oriented customer service professional. •Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. •Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity. I am looking for full time work that will enable me to use the many skills that I have gained over the years. You grow the business, while I support you with dedication, integrity, excellence and confidentiality. In this new era where everything is online, although my office location is in the Philippines.

    $3.33 /hr
    2,049 hours
    5.00
  6. Renee Anne Borcelo

    Renee Anne Borcelo

    Customer Service Representative

    Philippines - Last active: 18 days ago - Tests: 1

    A well presented, highly personable individual, who is also hardworking and has an upbeat and positive attitude. I strongly believes I have the required qualifications, relevant experience and future potential that you are looking for in a candidate in the field of Customer Service. I have worked as a voiced Customer Support Representative, Customer Sales Representative, Finance Representative for a Telco Company and finally, Chat Support Representative.

    $3.33 /hr
    197 hours
    5.00
  7. Sheldon Harris

    Sheldon Harris

    Customer Service/Technical Support

    Jamaica - Last active: 3 days ago - Tests: 4

    My name is Sheldon Harris, I am 30 years of age. I have vast experience in the field of Customer Service at the highest level, where I have attained merits and posses good communication skills both orally and verbally .I was previously employed to an International company for over 4 years, where I was a customer service representative until being promoted to a Team Supervisor in the same field. I am willing to work with any company or anyone, where my extensive customer experience will be further developed and utilized.Based on my knowledge and skills acquired over the years, I am confident that if given the opportunity, not only will I benefit greatly from your organization but will also make significant contributions being a self-motivated, conscientious and adaptable individual.

    $6.67 /hr
    1,682 hours
    5.00
  8. Sharry Maridane Evangelista

    Sharry Maridane Evangelista

    Technical/Customer Service Professional

    Philippines - Last active: 10 days ago

    I have been in the call center industry for 6 years for technical support and have gained experience in providing not only the resolution to the customer's concern but also deal with an irate/dissatisfied customer and turn around their experience by providing an exceptional service. With a background in managing call center teams, I am responsible in honing one's skills and have gained satisfactory training in working in a high-pressure target-based kind of environment. I am motivated and hardworking, seeking my next career challenge.

    $5.00 /hr
    0 hours
    4.85
  9. Valerie Izzo

    Valerie Izzo

    Customer Service Expert

    United States - Last active: 13 days ago - Tests: 2

    I'm new to freelancing and I'd love to help you on your next project. I can email customers or respond to customer concerns, do surveys, write reviews for your new product or service, and more. Contact me for specific information about your project, I would be happy to help in any way!

    $13.33 /hr
    0 hours
    5.00
  10. Nickson Uriarte

    Nickson Uriarte Agency Contractor

    Customer Service/ Virtual Assistant

    Philippines - Last active: 7 hours ago - Tests: 4 - Portfolio: 1

    Through my service I seek to aid verbal and or written communication needs, for product management, sales, research and development. With my proficient communication and public relation skills it is my mission to effectively supplement your professional needs. skills: 1. Efficient in Microsoft Office tools such as Ms Word, PowerPoint, Excel 2. Web Research, Content and Technical Writing 3. Social Media Management and Marketing 4. Data Gathering, Extraction, and Data Entry 5. Medical Transcription 6. Customer Service Relations, Email- Handling

    Associated with: Virtual Ejv Co., Virtual Solutions Co.

    $5.56 /hr
    5,115 hours
    5.00