Customer Care, Customer Service Reprs, Tech Support

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  1. Manab Das

    Manab Das Agency Contractor

    ~Full Time Freelancer~

    India - Last active: 5 days ago - Tests: 9 - Portfolio: 10

    I have earned, from oDesk, badges, a big deal, a really bid deal to myself, potential, and already existing clients. Having even one badge means you have a proven track record to produce, and a reliable work ethic. Imagine all of this, plus an imaginative yet organized mind, which is how I describe myself. I'm the best in the business and I know it. The best thing about me in my last 9 years of my professional life, I have vast experience in Web search, data entry, medical billing and coding, federal taxation, financial analysis of data, Book Keeping ; Inventory management. I have Good Knowledge of Quick book, Tally, MS Office Specially in Excel; word. My Expertise also lies in SEO have experience in link building, directory submission, article submission, forum posting, blogging, Google indexing, keyword research, one way links etc would prove worthy in promoting the website to rankings at considerable rates for the work...

    Associated with: SCEC

    $3.33 /hr
    3,974 hours
    4.79
  2. Honey Sheer Mancelita

    Honey Sheer Mancelita Agency Contractor

    Head VA - Team Leader - Research Superstar

    Philippines - Last active: 1 day ago - Tests: 2

    I AM AN ALL IN ONE PACKAGE! Search Engine Optimization ---- *link building *link wheel creation *directory submission *social bookmarking *blog/forum comments *Profile Creations Social Media Marketing ---- *increase number of likes Google Places Optimization --- *citation building *photo-tagging *video-tagging *review making Social Media Management --- *Manage social media accounts *schedule and research what to posts *make followers engaged with the page Research *web research *school, companies, people One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time. I am reliable and I strive in giving satisfaction to both consumers and clients by providing and assuring them the highest international standards of quality services. I'll make sure that I can offer diversity, flexibility and independence to make you satisfied with my work.

    Associated with: Innermax Support, ADROITS

    $5.56 /hr
    317 hours
    5.00
  3. Felyn Grace Jangad

    Felyn Grace Jangad Agency Contractor

    Customer Support, Product Support, Virtual Assistant, Data entry

    Philippines - Last active: 5 days ago - Tests: 2

    In my 5 years of hands on Customer Service experience, I have already acquired the necessary skills and tools to equip myself of doing related job opportunities online. While specializing as Customer support and Product support representative, I have also managed to work as QA specialist for Agents under the same set. As a full time contractor and freelancer, I understand that every campaign/project requires all out devotion and systematic knowledge. I can assure to provide full time and respectable kind of service whether it is and administrative job or a support access, Customer related support or Data entry/mining as well, I can help you with that. With the years of experience I had, below are the skills I consider myself excellent at: • Basic Computer Applications/ Programs • Basic Computer and Peripherals Troubleshooting • Travel Specialist • Network Installation (Home and Office) • Customer Care Specialist I am looking for clients who are seeking for experienced and quality over quantity of work.

    Associated with: MetroLinks Solutions

    $5.56 /hr
    1,114 hours
    5.00
  4. Mary armelyn A.

    Mary armelyn A. Agency Contractor

    Telemarketer/Appointment Setter/Virtual As/Market Researcher/ Teacher/

    Philippines - Last active: 19 hours ago - Tests: 7

    I have been in a Call Center Industry for 7 years now. I am a well experienced telemarketer due to various tasks and projects that I have worked on in the past, US and UK based. I was also able to manage several accounts as I was a supervisor in one of the call centers in Davao. I specialize in: Virtual Assistance, Data Entry, Phone Survey, Appointment Setting, Outbound Sales, Lead Generation and Market Research. I am also familiar with administrative jobs as I worked as an Administrative staff in the past. My experiences have made me equipped and well-versed as to what these kinds of job requires, specifications, standards, techniques and tools to support task performance. My specialty lies in being reliable, persuasive, efficient and effective.

    Associated with: MCeWork Solutions International, Rence to Solutions

    $6.00 /hr
    388 hours
    4.76
  5. Mariya Selvam

    Mariya Selvam Agency Contractor

    Customer Care/Technical Support/Data Entry/Link Builder/Web Research

    India - Last active: 19 hours ago - Tests: 3 - Portfolio: 3

    I am a highly motivated individual who has been in the call center industry for almost 4 years now. I handled both technical and customer support jobs already. In addition to my customer service experience, I am very computer savvy with a multitude of administrative talents. I have flexible availability, am used to working with minimal supervision, and am eager to get to work on your project!

    Associated with: Creators Technologies

    $5.56 /hr
    1,793 hours
    5.00
  6. Japheth L.

    Japheth L. Agency Contractor

    Great VA/Outsourcing Expert/Business Dev Expert / Project Manager

    Philippines - Last active: 19 hours ago - Tests: 5 - Portfolio: 8

    I am Japheth Lagos, 29 years old. I have been working in the call center industry since 2004 and trained on different LOBs such as customer service, technical support, sales, flight and hotel reservation , relay assistant, etc. Since 2010 , I got promoted to the Workforce Department as Reports and Real Time analyst and some of my tasks were sending out updated reports in a timely manner, coordinating with clients real time on any on-going production affecting issue, real time monitoring on agents , etc. I was assigned to be the Point-Of-Contact for both operations and Clients on behalf of our WFM team. My job were but not limited to attend regular Ops Meeting, assist Operations with their daily business needs, creating reports, etc. I was managing 2 accounts – US telco and US broadband account. I was not only managing a team of representatives, but I was managing 2 whole operation accounts hand in hand with the account officers. The last job I worked with was an Australian cleaning company as Vendor Manager, assisting them in setting up their call center in the Philippines. I was given the great opportunity to visit Australia for 2 weeks and got trained on field about their business operations. I was also on a Business trip in New Jersey (USA) for a month to assist a client. A CEO of a fast growing Ecommerce company. I manage all their projects and offshore staff. Currently, I have been working at home as a freelancer – Virtual Assistant / Admin / Graphics and Web Designer. My Tasks are but not limited to: • Email handling • Schedule management • Calling clients on his behalf • SEO and SEM Training • E-commerce website management (with Shopify) • SEO management (Google Analytics and Google Shopping) • Offshore staffing Management • Team Management • Reports management • Shipstation Management (Orders & shipping Management) • Website Designer / Developer • Ecommerce Selling Platform Management (Amazon, Ebay, Rakuten, Craigslist, TrendNV, etc) • Cold Calling Training • Wordpress : Website Designer • Web Research • Article writing • Making Phone calls • Social Media Marketing/ Management • Audio / video transcription • Project management • HR/ Interview I also have written articles in the past and I have kept some of my works in http://www.japcreations.blogspot.com the top job expertise and interests are : Virtual Assistant , Customer Service, Reports/ Real Time Analyst, Outsourcing Management, and Business Development Management

    Associated with: Rockstar Ops

    $7.00 /hr
    7,130 hours
    4.71
  7. Muhammad Shan Anwer

    Muhammad Shan Anwer Agency Contractor

    | CCNP | CCNA | NS2 | Router, Switch & ASA Config |

    Pakistan - Last active: 4 days ago - Tests: 14 - Portfolio: 4

    SUMMARY: • Design and Configuration of MPLS L3 and L3 VPNs. • Strong knowledge and skills in implementing dynamic routing protocols such as BGP, EIGRP,OSPF and RIP in implementing scalable and secure Cisco ISR routers connected to LANs and WANs. • Implementing campus networks that meet these requirements of voice, video, wireless, and mission-critical data applications. • Expertise in configuring high availability backup mechanism and automatic failover for ensuring network availability in case a failure occurs. • Adherence to industry best practices for documentation making troubleshooting process much more efficient and immediate. • Ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and solutions. • Strong leadership, communication, collaboration and project management skills. TECHNICAL CERTIIFICATIONS: • Cisco Certified Network Professional – CCNP • Cisco Certified Network Associate – CCNA • Cisco Certified Design Professional – CCDP (ongoing) TECHNOLOGIES’/PLATFORMS’ EXPERTISE: ROUTED/ WAN/ ROUTING PROTOCOLS: •MPLS • MPBGP • OSPF • BGP • MP-BGP • IS-IS • EIGRP • IGRP • RIPv1-v2 •RIPng • HSRP •VRRP •GLBP • TCP/IPv4 • IPv6 (Migration Strategies) • PPP • HDLC • DHCP •ODR • Policy Based Routing PBR • Route Filtering • IP SLA • Route Redistribution • MULTIHOMING • GRE • Dynamic NAT SWITCHING/BRIDGING PROTOCOLS: • Catalyst IOS based Switches • VTP • RSTP • STP • MSTP • Rapid PVST+ • Trunking • VLANs • Layer 3 Switches • Ether Channels • VLAN maps • IPCEF •Load Balancing(GLBP) TECHNOLOGIES/NETWORK & INTERNETWORK DEVICES: • Cisco ISR G1 (800, 1800, 2800, 3800) • Cisco ISR G2 (1900, 2900, 3900) • Cisco Catalyst (6500,4500, 3850, 3750, 3650, 3560, 2960) • Cisco Nexus 5000 series • Huawei Routers (AR46, AR28, AR18, AR49, AR29, AR19) • Huawei Switches (S6700,S5700,S3700,S2700) • Cisco ASR ( 2800, 3800, 7200) • Frame Relay • E1/T1, E3/T3 SECURITY - SOLUTIONS/ DEVICES/ SOFTWARE: •Remote VPN • Site-to-site IPsec VPN • 802.1x • NAT • AAA (RADIUS/TACACS+) • Traffic Filtering • MAC filter • DHCP snooping • Port based security • VLAN filters • Access Control Lists •DMVPN PRE-SALES: • Researching Networks Equipment against the specifications provided • Suggesting Alternatives within the specifications • Cost Estimates • Online research • Proposal Writing OPERATING SYSTEMS / DATABASES: • MS Windows platforms • Linux •UNIX • SQL Server SOFTWARE PACKAGES: • GNS3 • NS2 • Cisco Packet Tracer • MATLAB • Adobe Illustrator •Adobe Photoshop • AutoCAD • Proteus Professional LANGUAGES: • C • C++ • Assembly • Java • Verilog • TCL • Javascript • MYSQL • PHP •HTML • CSS

    Associated with: Big Pen Designs

    $10.00 /hr
    235 hours
    4.93
  8. Jaroslaw Janik

    Jaroslaw Janik Agency Contractor

    Digital Project Manager

    Puerto Rico - Last active: 19 hours ago - Tests: 7 - Portfolio: 2

    Over 10 years of successful industry experience in fitness, nutrition, and professional sport performance. We specialize in high quality content writing, SEO optimized articles, viral content, and editing with proofreading. California State University graduates and professional athletes. We have been members of national water polo team competing on various international venues. Competing at a professional level since an early age allowed us to accumulate a lot of expertise in fields such as nutrition, fitness, sport performance and recovery, and many other aspects that revolve around health topics. Since our early age we are strong believers in hard work, discipline, and excellence. We believe that we should always work on improving ourselves on both our body and our mind. This belief allowed us to constantly improve our qualifications as a writers and our credentials. Although fitness is our primary focus, we can research and write on other topics that meet your needs. www.DreamInADay.com We are a team of two brothers that specialize in premium content writing and offers variety of different writing services. Some of the writing services offered to our clients include: - Web Content - Articles - Brochures and Catalogs - Copywriting - Blog Posts - Editing and Proofreading - Ghostwriting - Press Releases - Newsletters ...and many more. HONORS AND AWARDS In Sports: • Two-time Polish National Silver Medalist in Junior Category; Sport: Water Polo; Award by the Ministry of Sport and Tourism of the Republic of Poland (2003 and 2004) • Member of Polish National Water Polo Team in Youth Category (2003-2004) In Academia: • Sigma Alpha Lambda National Leadership and Honors Organization (2009) • Beta Gamma Sigma International Business School Honor Society (2009) • Golden Key International Honor Society (2008) • AP Exam in Calculus Score: 4 (2006)

    Associated with: Dream in A Day

    $30.00 /hr
    288 hours
    5.00
  9. Marissa D.

    Marissa D. Agency Contractor

    Project Mgr,Appointment Setter,Lead Generator,Telemarketer, Sales, CSR

    Philippines - Last active: 19 hours ago - Tests: 1

    - Self-motivated-does not need to be supervised - Can understand the goal and develop a plan to quickly meet it. - Honest with a high-degree of integrity in every action. - Meticulously organized and have great follow-up. - Have understanding of technology - A convincer who knows just what to say, and when to say it

    Associated with: LTS Agency

    $16.67 /hr
    8,176 hours
    4.93
  10. Jannelle Sornillo

    Jannelle Sornillo Agency Contractor

    Data Entry and CSR expert

    Philippines - Last active: 19 hours ago - Tests: 5

    I have years of experience as a Customer Service Representative. Was able to handle technical and managerial calls for more than 2 years. I am a highly determined, keen, polite individual with great communication skills. Very dependable, honest and hard working person that delivers high quality of work. I am accustomed at working unsupervised and under pressure. I have an eye for detail, excellent organizational, analytic and problem solving skills. I can do research, data entry (MS Office), and administrative support. I am willing to share my talents and skills with the jobs which will be given to me. Should you consider me to work with your company, I will make sure that you won't regret it.

    Associated with: 3M2E CONTACT SERVICES

    $3.00 /hr
    72 hours
    5.00