Customer Care, Customer Service Reprs, Tech Support

Clear all filters

Mark Rosales

Mark Rosales Agency Contractor

The Godfather of Design

Philippines - Tests: 10 - Portfolio: 10

Highly creative and multitalented Graphic Designer with extensive experience in multimedia, marketing and print design. Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal English communication abilities. Highly skilled in customer service; talented in building and maintaining long term “win-win” partnerships. Passionate and inventive creator of innovative art and designs; accustomed to performing in deadline-driven environments with emphasis on working within budget requirements.

$10.00 /hr
1,046 hours

Vladislav Y.

Vladislav Y.

Network Expert (Cisco CCIE),Datacenter and Virtualization Professional

Russia - Tests: 4

IT Professianl with 15+ year of hands-on experience, an Cisco Expert in both Routing&Switching (CCIE R&S since 2005) and Service Provider (CCIE SP since 2009) , Professional in Network Security (CCSP), Professional in Vmware Vsphere and Horizon view technologies (VCP-DT and VCP-Desktop) I have extensive experience with Cisco ( IOS, NX-OS) , Juniper, HP networking hardware and technologies, and strong on the side of Virtualization ( Vmware) and UNIX systems (Linux, Solaris, FreeBSD). Microsoft OSs are also part of my experience. I am certified in Linux/UNIX:RHCE on RHEL3 and SCNA on Solaris 9 and 10, also Microsoft-Certified: MCSE.

$45.00 /hr
8,358 hours

Rodney Mendoza

Rodney Mendoza

Database Developer and Administrator

United States - Tests: 4

Over the past 20 years, I have provided oracle database and related skills to my clients. My key attribute is providing solutions for the various problems my clients run into. My motto: "It's not the issues businesses have, because all businesses have issues. It's how you handle those issues that matters"

$33.33 /hr
1,925 hours

Tracy H.

Tracy H.

Translator/Language Teacher/Executive Assistant

Taiwan - Tests: 3

SUMMARY OF QUALIFICATIONS -A highly organized, responsible, reliable, and detail-oriented professional with years of experience providing thorough and skillful language and administrative support to senior executives in a business environment. -A dedicated and focused professional who is able to prioritize and complete multiple tasks and follow through to achieve goals. -An independent and self-motivated professional with excellent research and writing skills who is able to grow positive relationships with clients and colleagues at all organizational levels. ADDITIONAL SKILLS -Native fluency in Mandarin Chinese and Taiwanese; advanced speaking and listening skills in Cantonese; advanced speaking, listening, reading, and writing skills in Japanese; introductory study of Spanish and Korean -Proficient computer skills on PC and MAC, including programs such as Word, Excel, Publisher, PowerPoint, Outlook, FrontPage, PhotoShop, Acrobat, QuickBooks, etc. and social media -Experienced and interested in designing product brochures, catalogs, pricebooks, event flyers, business cards, print and online advertisements, marketing literature, and web pages for both professional and personal purposes -English to Mandarin and Mandarin to English translation skills RECENT PROFESSIONAL EXPERIENCE Executive Assistant & Technical Translator - Sept. 2007 to Present -Provide administrative and business support to CEO and support other members of the executive management team. -Facilitate and negotiate terms and agreements with suppliers, vendors, distributors and providers for service at special events. -Update and maintain calendar for CEO, coordinate and set up meetings, conference calls, travel arrangements. -Enhance communication between manufacturing department and executive team, fostering teamwork and collaboration. -Handle accounts payable and receivable, prepare bank deposits, control inventory, and maintain equipment and technology. -Plan and coordinate business development events, holiday parties and more. -Conduct Internet research on competitors and potential clients and report findings to CEO; develop and maintain databases. -Answer incoming calls and in-person inquiries from clients and colleagues and provide information and referrals. -Act as liaison and maintain communication among senior executives, middle management and administrative staff. -Write correspondence; proof and edit press releases and other documents to ensure accuracy and consistency. -Coordinate preparation and timely dissemination of company reports and slide presentations for meetings. -Translate business documents and correspondence into the required language, Chinese or English, ensuring accuracy and completeness of the translated document. -Provide simultaneous and consecutive interpretation of technical documents of high complexity from Chinese to English and English to Chinese in a professional manner. -Localize graphics and screen-shots for inclusion in documentation. -Translate, proofread and review product installation guides, product warranties, company policies, management forms, client correspondence, and marketing literature. -Perform documentation management tasks using industrial proven documentation management tools.

$22.22 /hr
4,739 hours

Jon W.

Jon W.

Technical Support Specialist/Help Desk

United States - Tests: 6

I have over 17 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 10 and most Mac OS systems. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

$22.22 /hr
7,085 hours

Jennifer joy U.

Jennifer joy U.

SMM Expert, SEO Specialist, Web Designer, Copywriter

Philippines - Tests: 5 - Portfolio: 5

**To utilize my skill in customer service management that will enhance my ability in providing customer satisfaction. **Develop knowledge and strategies in generating customer sales, brand/product growth, and media support. **To acquire a management position from which I can successfully use my skill in human relations and project management. **Utilize my writing skills that would provide a constructive contribution to a certain organization. **Share my SEO expertise that would allow me to increase website traffic and improve SERP on certain organizations. **To obtain a position that would enable me to utilize well my educational background and work experiences. **To acquire a position in a well established organization from which can potentially lead to a lasting relationship.

$8.00 /hr
10,702 hours

Marcus Prado

Marcus Prado

Call Center Management, Freelancer, Experienced CSR/TSR

Philippines - Tests: 8

I started my career in one of my country's top BPO's; providing outsourced services to clients worldwide. I have 5 years of experience working as a Tier 2 Technical Support Representative (1 year as a customer service representative) in two different ISP (DSL and Cable high-speed internet service providers) companies; was promoted both times to their corresponding helpdesk/"subject-matter expert" positions (DSL Tier 3 Network Specialist and Cable Internet Mentor on Duty / Supervisor Escalations) for my work performance and job dedication. I am striving to become independent by means of making a living through labor where I will be able to apply my work experience and level of job dedication and learn from the experience as well. I am currently working as a Team Leader in a computer software company based in the US.

Groups: Pro Customer Service

$5.56 /hr
16,479 hours

Natalia V.

Natalia V.

Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

United Kingdom - Tests: 11 - Portfolio: 10

Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

Groups: Zendesk

$22.22 /hr
11,529 hours

Clementine B.

Clementine B.

Web Research/Web Scraping/Data Entry/Bookkeeping

Philippines - Tests: 5

I am a versatile worker. Willing to accept new challenges and very eager to learn to gain new experience. - Data Encoding - MS Word Document and Spreadsheet - MS Powerpoint - Translation from Filipino to English and vice versa - Dropbox - Web Research - Web Scraping - Data Mining - Google Document and Spreadsheet Entry - OneDrive Document and Spreadsheet Entry - Zendesk - Non-voice Customer Service (Email handling) - Lead Generation - Contact Finding - Cross-Checking Spreadsheet Files - Contact Verification - Accounting - Audit - Bookkeeping

$5.00 /hr
4,520 hours

Ahmed Fouad Sayed

Ahmed Fouad Sayed

Senior Linux Administrator / Virtualization /Asterisk / VoIP / cPanel

Egypt - Tests: 7 - Portfolio: 1

I am a senior technical engineer who has 15 years IT experience in the following areas: Advanced Linux Cluster Administration Advanced Proxmox Cluster Administration Asterisk/Trixbox/Elastix/VoIP architect Advanced Knowledge of shell scripting Advanced Knowledge of Perl programming Network Administration Network Security (Penetration Testing) Server Auditing Technical Support Virtualization (mainly Parallels Virtuozzo/openVZ/ProxMox) Web hosting Control panels such as cPanel,Plesk,DirectAdmin Tweaking and Optimizing Apache for better performance Hardening PHP Data recovery

$44.44 /hr
7,898 hours