Customer Care, Customer Service Reprs, Tech Support

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Juan Vidal

Juan Vidal

Expert Customer Service / Translator / Performer

Guatemala - Tests: 14 - Portfolio: 1

Polished, professional Customer Service expert offering: - More than 10 years of experience providing customer support in busy front and back office environments for public utility and insurance industry employers. - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. - Customer Service Trainer. - Professional Singer, Guitarist and Actor.

$16.67 /hr
1,067 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I have 10 years of technical support & customer service experience and have worked with various US clients & their customers. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,826 hours

Ian-Ru Chan

Ian-Ru Chan

Snippet Writer, Customer Service, Video Editor

Philippines - Tests: 3 - Portfolio: 5

With over 5 years of Customer Service experience (Customer Service, Retention, Finance, Quality Analyst and Technical Support Representative), and 2 years teaching English to Koreans abroad, it is my goal to provide topnotch service to my clients. I have an excellent PC as well as a stable internet connection. I am a great multi tasker and a fast learner. I have high attention to details and good time management skills. I have experience in the following tasks: - Live Chat, Phone and Email Support Representative - SEO-content writing - iContact, Aweber, MailChimp, Constant Contact - Email and Complaint Handling - Sony Vegas video editing, Adobe Photoshop - Data Entry, Audio Transcription

$4.50 /hr
1,700 hours

Trisha Patel

Trisha Patel

Customer service and sales representative/Community Manager

India - Tests: 14

To be a part of an organization that can harness my potential effectively by providing ample growth opportunities, to use my knowledge and skills positively and effectively both as a leader and a team member in a challenging and creative environment and to contribute to the company in the best way that I know how to and enjoy the work stimulated environment.

$4.44 /hr
2,168 hours

Ronald Hardman

Ronald Hardman

Customer Service

United States - Tests: 4

I'm committed to a full time job but would like to work smaller tasks in my off hours. Dedicated individual with a strong track record of providing quality customer service. Very extensive technical background and proven troubleshooting abilities. Excellent working knowledge of Computers and many programs. English is my primary language, no accent. Very energetic, reliable and comfortable talking to people. I've always been a strong team member or team leader in my past jobs. Bringing your team close together makes a stronger workplace. I've worked for major employers such as U.S. Army, Verizon Wireless, Motorola, LG and Sitel.

$16.67 /hr
4,388 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Laura P.

Laura P.

Customer Service Expert

United States - Tests: 3

I consider myself to be an expert in the customer service field. I was a manager at a large grocery store in Chicago for 9 and a half years. My job was to solve customers' problems, do refunds, do the weekly scheduling, as well as manage all of the cashiers and baggers in my front end. I answered phones calls and emails from both customers and employees on a daily basis, so I know how to talk to people and really help them. I'm really great with computers, as I have been using them every day for most of my life. My most recent job was working for a company on upwork for the last year and a half answering customer service emails for their large company. I'm really friendly and hardworking, I'm an extremely fast learner.

$14.44 /hr
2,467 hours

Maria Renielda L.

Maria Renielda L. Agency Contractor

Customer Service Specialist

Philippines - Tests: 9 - Portfolio: 4

Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

$9.00 /hr
12,468 hours

Jan Freud Gallon

Jan Freud Gallon

Customer Service Supervisor

Philippines - Tests: 6 - Portfolio: 3

I have been working for the BPO industry for almost 10 years already, eight of which spent as a supervisor who is tasked in training, nurturing and cultivating people. I am knowledgeable in call center operations, people development, KPM/KPI monitoring, KPM analysis and customer engagement. My experience in customer service ranges from supporting and managing agents for several Fortune 500 companies which includes an online payment solutions company, an online marketplace, mobile phone manufacturers and service providers ,a well known US bank and an OEM. I have interacted with customers on the following communication channels: Phone, Chat, Email, and Social Media via ticketing systems and direct through the site.

$11.11 /hr
2,112 hours

Dean Michael P.

Dean Michael P.

Customer Service Representative

Philippines - Tests: 8

To provide professional support to members who are in need of assistance, both technical and non-technical. My 3 years of experience in the BPO industry has helped me on how to deal with a variety of customers and clients.

$4.44 /hr
3,385 hours