Customer Care, Customer Service Reprs, Tech Support

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  1. Winnielyn V.

    Winnielyn V.

    Customer Service, Chat Support, VA, Bookkeeping, SAGE

    United Kingdom - Last active: 19 days ago - Tests: 4 - Portfolio: 2

    I have over 5 years experience in customer service and live chat support on oDesk platform handling customer chats, tickets, emails, responding to customer queries/emails, and resolving complicated/sensitive customer issues and complaints ensuring to provide an extraordinary customer experience. Working knowledge of Zendesk and Velaro live chat software. Also knowledgeable in bookkeeping, accounts receivable, accounts payable, Sage line 50, bank reconciliation, invoicing and proficient in Microsoft Excel.

    $11.50 /hr
    7,776 hours
    5.00
  2. Angela L.

    Angela L.

    Top Notch Customer Service and Administrative Support

    United States - Last active: 17 hours ago - Tests: 11 - Portfolio: 1

    I am a proven leader, always willing to help other team members. I am experienced with Zendesk, Uservoice, e-mail support, Word, Excel, Google Docs, Five9, LivePerson, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 13 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    $16.67 /hr
    3,245 hours
    4.99
  3. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Last active: 17 hours ago - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,342 hours
    4.65
  4. Alexander H.

    Alexander H.

    Customer Service Rep/Live Chat/Supervisory-Skills

    Colombia - Last active: 17 hours ago - Tests: 4

    Over the last 4 years, I have provided excellent customer service support via live-chat or over the telephone as an oDesk contractor. I have also helped start-up companies get up and run due to my experience in recruiting, interviewing, training and managing personnel. My core competency lies in complete understanding of your customer needs, I treat your company as if it were my own, as I´m always ahead of the ball looking for solutions to make your business and services better.

    $11.11 /hr
    6,492 hours
    5.00
  5. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 3

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    7,546 hours
    5.00
  6. Zoleeta M.

    Zoleeta M.

    Admin. Expert Specializing in Social Media and Customer Service

    United States - Last active: 3 days ago - Tests: 12 - Portfolio: 7

    I specialize in Customer Service, Administrative and Clerical Tasks, Social Media Management, Blog/Article Writing and Blog Management. I can guarantee that all administrative tasks (mundane to complex) will be taken care of and completed in an accurate, organized and efficient manner. Qualifications: Superior language skills - English Excellent communication skills Excellent organization and time management skills Ability to comprehend and execute instructions efficiently Self-starter with the ability to work independently with little to no supervision Document preparation and conversion Google Drive organization Ability to communicate via Skype

    $10.30 /hr
    2,094 hours
    4.99
  7. Madala C.

    Madala C.

    Strong researcher with customer service and marketing skills

    United States - Last active: 17 hours ago - Tests: 8

    Highly professional with a diverse background of skills and experience. I have 3+ years in Sales and Customer Service, Lead Generation, Telemarketing, etc. Other experience I have includes Mystery Shopping, Internet Sales, Advertising and Marketing, Web Research, SEO. I also have experience working in a telecommute role. I enjoy adding to my portfolio and am a fast learner willing to give it my all.

    $22.22 /hr
    2,130 hours
    4.69
  8. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 2 days ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,137 hours
    5.00
  9. Ana victoria G.

    Ana victoria G. Agency Contractor

    Customer Service Manager / HR Manager

    Philippines - Last active: 3 days ago - Tests: 7 - Portfolio: 6

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..

    Associated with: Team Blend Park

    $14.00 /hr
    14,809 hours
    4.89
  10. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Last active: 1 day ago - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    13,669 hours
    5.00