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Business Coaching Upwork freelancers typically receive a client rating of 4.88.

Last updated: October 1, 2015
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Bernard Leigh

Bernard Leigh

Director of Professional Services, Consulting and Program Management

Cyprus - Tests: 7 - Portfolio: 4

Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

100% Job Success
$60.00 /hr
7,951 hours

John P.

John P.

Business Finance Consultant

United States - Tests: 8 - Portfolio: 1

My unique approach to financial management is designed to reveal both insights and opportunities. Building upon a background of National Account Management, Commercial Banking, Brokerage Services, and Senior-Level Financial Consulting, I draw upon a wealth of practical, first-hand experience to benefit clients in the ways that matter most: A broad-based understanding of business finance that achieves defined, sustainable goals. A common theme linking disparate industries at different stages of development and maturity comes courtesy of an understanding of the flow of every dollar, from sales to expense to operating income. Examined through a lens that is customized for every client and each business, and reflects their unique challenges and competitive advantages. The result is what I call Functional Financial Management. It’s not merely the numbers, but the story inside the numbers. Customized, relevant, and with a practical utility that can be nothing short of game-changing. These are also the hallmarks of financial management guidance provided through Business Expedition Partners, the financial consulting firm I founded to offer clients around the world specialized financial consulting. From start-ups to mature companies, it is an honest, hard-working, unrelenting attention to detail that delivers results exceeding expectations. Top 5% Odesk Contractor!

100% Job Success
$96.67 /hr
3,420 hours

Aristotle F.

Aristotle F.

Customer Service Advocacy

Philippines - Tests: 4 - Portfolio: 1

I am a Computer Engineering graduate with 10 years experience in the BPO industry. I'm very dedicated, hardworking, and work well within a team. My core competencies revolve around BPO Operations mainly for Customer Service, Client and Project Management, Process Improvement, Sales, CSAT and RMA. I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion and Computer Tech Support.

Groups: Pro Customer Service

$10.00 /hr
7 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,061 hours

Miko Gallego

Miko Gallego

Team Leader / Supervisor / Project Manager

Philippines - Tests: 6

I have been a Team Leader for more than 2 years. I have been working in a BPO industry for more than 8 years and have been with Sales, Collections and Customer service departments throughout my career. Prior to being a Team Leader, I was also tapped to be a Performance Coach who handled employee overall performance and as well as a Communication Coach who handled the overall communication skills of my team.

$7.78 /hr
116 hours

Isabel F.

Isabel F.

Business Consultant | LinkedIn Marketing | Branding | Content Writer

Portugal - Tests: 10 - Portfolio: 4

Reliable. Trustworthy. Competent. EXPERTISE: Branding & Positioning / Content & Relationship Marketing. Providing excellent customer focus I bring multilingual & multicultural sensibility to my strategic & creative work in MARKETING, LEAD GENERATION & SALES in many areas of technology & industries, international trade, procurement & sourcing. VALUE PROPOSITION: Keeping it simple, identifying the essential, eliminating the rest! As a seasoned Management Consultant I have seen many companies grow and perish. I understand what distinguishes them ...I work above, below, through & on-line, in order to dramatically increase my clients' RESULTS! CORE VALUES: No lies & no tricks! I sincerely believe in doing the right thing to enable my clients to succeed. If they succeed, then I succeed. MOTTO: "Three sentences for getting success: Know more than other. Work more than other. Expect less than other." (W. Shakespeare) "QUALITY is never an accident; it is always the result of intelligent effort" (John Ruskin) ... I'm a former SME Co-founder & Managing Director Owner with over 25 years of sales & marketing entrepreneurial experience within business development. Please check out my RECOMMENDATIONS and BACKGROUND ACTIVITY on LinkedIn: EXCLUSIVE SERVICES: I deliver over-the-top personalized service... I will take time to understand the challenges and needs in order to give the best possible help. LINKEDIN MARKETING: As an experienced business developer & a strategist, I assist on LinkedIn profiles & Company Pages, Personal & Business Branding, effective LinkedIn SEO, LinkedIn Marketing Segmentation, Positioning, Lead Generation, LinkedIn PR Management & long term online Marketing Management ... always focusing in QUALITY connections and due "net-worth", I deliver RESULTS with an extreme sense of urgency & professionalism. My preference is to develop long-term relationships with clients. Please take a look at my brief presentation: COACHING: I have the maturity and skill set to prepare, support & manage your in-house or virtual workforce team assuming direct communication via email & SKYPE. Your BUSINESS VALUE & GROWTH: I do care about it and look forward to assisting YOU … Let's talk!

85% Job Success
$75.00 /hr
581 hours

Bill P.

Bill P.

SMM | Business Coach | Creative Marketing Specialist

United States - Tests: 6 - Portfolio: 1

I'm Bill and I can help you grow your business with my years of experience. I have owned operated and have been through the trenches with businesses. I love helping out fellow businesses grow and achieve there company goals. I have had a lot of experience building marketing plans, businesses plans, growing businesses, analyzing businesses and fixing businesses so they operate smoothly. My strongest skill that I have is that I'm an out of the box thinker and go against the grain. I see things differently than others and that has always helped me with my businesses and freelancing career. **REAL LIFE MARKETING EXAMPLE OF MY MARKETING HELP** -------------------------------------------------------------------------------------------------------- Here's a great real life example of my creativity in marketing: I have a client and she is a hair dresser. She asked me how to drive traffic into her SLOW hair salon. I asked her why it was so slow. She said that the prices were kind of high and nobody wanted to try that salon because the outside looked bad but the inside was beautiful. I told she had two options 1) Fix the outside appearance or 2) Try a creative marketing approach. She said what could I do that's creative for haircuts? I told her to use the "A" frame sign in front of here store and put, "FREE HAIRCUTS THIS WEEKEND- TIPS APPRECIATED". What do you think happened? The hair salon was slammed. She had 15-25 bookings a day that weekend and was making $5-$25 in tips per client. She had so much work she had to give it away to the other stylists in that salon. They absolutely loved the haircuts and she booked about 1/2 the clients for the next haircut. Whenever she gets slow she breaks out that "A" frame sign and they flock in. -------------------------------------------------------------------------------------------------------- I have top 20%-20%-30% scores on Odesk for marketing, business plans, customer service and would love to help your business achieve it's financial goals. I'm a very hard worker with an intense focus on the job at hand. You need to hire me because I will bring true value to your business and help you fix the internal issues that others can't see. I look forward to helping you build your business

100% Job Success
$27.00 /hr
142 hours

Ana Besteiro

Ana Besteiro

Information Manager

Portugal - Tests: 9

Information Manager by drive and instinct I have a passion for writing and teaching. I've done a lot of diferent things in my professional life. I´ve been an Account Manager, i've worker with IT, i've tought English, I've been a Yôga Instructor and I've managed my own school. The information sector is clearly the one I prefer working on, evaluating information, giving it a structure and assuring it's long life is what I do. I've been involved in huge data-entry projects, I've prepared a company for it's ISO 9001 certification, writing the procedure's manual and redefining tasks and times, all this was developed in parallel with an Intranet built with Plone that allowed all participants to be informed and perform it's task along the process. I'm kind of a computer lover and I'm familiar with most common tools and programs. The ones I don't know, I learn. My 17 years of experience gave me a lot of tools that I use proudly. I'm a native Portuguese, and I speak English and Spanish fluently. I also understand and read Italian and French. I'm always enthusiastic about an edge project, that is challenging and different.

Groups: BigCommerce

100% Job Success
$16.67 /hr
6,359 hours

Orvi M.

Orvi M.

Top 5% of Successful oDesk Freelancers (Administrative Assistant, VA)

Philippines - Tests: 12 - Portfolio: 7

The typhoon hit our place last December 2011 and destroyed most of the things I worked hard for as an entrepreneur. May 2012, that's the time I became active working online as a: -Business Consultant, - Website Content Writer, - Virtual Assistant, - Administrative Assistant, - Researcher, - Human Resource/ Outsourcing Assistant, -Marketing Assistant, - Customer Service Representative, -Transcriptionist; - ESL Tutor; etc and have since turned it into my full time job. I have had clients from around the world, and I have worked on projects using my knowledge and skills in - Research; - Microsoft Tools (Excel, Word, PowerPoint, etc.); - Bookkeeping/ Accounting; - Recruiting; - Business Analysis; - Google Docs; - Email marketing - LinkedIn/ Facebook, etc; - MYOB; - Sales and Marketing; - Project Planning; - English, etc. From the beginning, I have remained punctual, communicative, and cooperative with every client I have worked with. I have initiative and I am very resourceful. I make my job my passion, and that is reflected in the output I develop. Feel free to contact me if you think I can help you with any project. Good day! :)

91% Job Success
$7.78 /hr
7,120 hours

Anabelle A.

Anabelle A.

Web Reseacher and Admin Assistant

Philippines - Tests: 6 - Portfolio: 1

I have worked in different accounts such as Telecommunication both for prepaid and postpaid subscribers, travel and leisure, banking and finance. I was connected in BPO for more than 8 years and with this, I'm able to build confidence which widens my understanding in different area businesses. As we all know, medium of communications in BPO's mostly are remote like emails, skype and other online websites and I'm part of the top management back then. So I know a little of everything like MIS, training, HR, Facilities, IT and most of all the operations. Before I enter the world of online jobs, I was leading my own campaign for the top Telecommunications here in the Philippines. I can assure you that I once wear the hat of a boss, so I understand the expectations when it comes to quality, excellence and output.

100% Job Success
$5.56 /hr
5,005 hours