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Software Testing Job Cost Overview

Typical total cost of Upwork Software Testing projects based on completed and fixed-price jobs.

Upwork Software Testing Jobs Completed Quarterly

On average, 157 Software Testing projects are completed every quarter on Upwork.

157

Time to Complete Upwork Software Testing Jobs

Time needed to complete a Software Testing project on Upwork.

Average Software Testing Freelancer Feedback Score

Software Testing Upwork freelancers typically receive a client rating of 4.81.

4.81
Last updated: August 1, 2015

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  1. Mari Kitano

    Mari Kitano

    Process Improvement - Customer Experience Management - Analyst

    Philippines - Last active: 20 days ago - Tests: 6

    Sales Representative - 2 Years November 2009 to August 2011 • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Upselling products increasing sales and revenue. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing related results as needed. Quality Assurance Specialist - 2 Years September 2011 – April 2013 • Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products. • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. • Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. • Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Skills: Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge Process Improvement - Customer Experience Management - Analyst - 1 Year May 2013 – August 2014 Responsible for monitoring and analyzing the overall quality of both inbound and outbound telephone calls. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Core Responsibilities: • Monitors inbound and outbound telephone calls within call center(s) to ensure customer service meets quality assurance standards. • Documents customer service quality issues according to procedure. • Compiles reports pertaining to performance and quality assurance issues for review by management. Advises management, using written and/or verbal reports, in a timely and efficient manner. • Contributes in learning sessions and other programs meant to educate call representatives on performance and quality assurance issues. • Provides timely and efficient feedback on call quality. Product Knowledge: • Cable •Phone •Internet •Sales •Billing Qualifications: • Assigned roles such Quality Assurance talks, team meetings, one on one coaching with agents, certifying training classes, leading internal calibrations, POC for important tasks and creating reports that would help in the analysis of campaign performance. • I have travelled to do special projects for different campaigns. • I have experienced interacting with clients. • Can work under pressure. • Excellent decision making without being subjective. • Excellent team player. • Has aptitude to handle change in a fast paced dynamic environment. • Has ability to take ownership of timelines and do the appropriate follow-ups. • Excellent organizational, interpersonal and communication skills. • Flexible and positive attitude • Strong call anatomy skills • Strong sales skills • Has the ability to coach and motivate staff. • Could lead by example • Results oriented • Able to handle multi-tasking. • High analytical skills. • Fast learner. • Flexible and can work with minimum supervision. COMPUTER SKILLS • Able to operate wide variety of softwares: • MS Word • MS Excel • MS Powerpoint • Photoshop • Able to operate all office machines.

    $4.00 /hr
    97 hours
    4.60
  2. Mj Cajegas

    Mj Cajegas

    Admin and Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    I have been in the Customer Service industry since 2007. I have worked as a customer service specialist for several incredible BPO companies : Aegis People Support, Sutherland Global Services and Stream Global Services. I have experienced working as a level 1 Technical Support Agent, Customer Support and Customer Retention via phone, live-chat and email. I was also a Team Leader in a call center and I used to help other customer service representatives identify their areas for opportunities and set goals to improve their work performance. I started freelancing on Odesk in 2013 in which I have completed several task involving call quality assurance, data mining, and file processing. Over the years, I have learned to care for other's needs, to be diligent in learning new things, and learned to manage my time and priorities in order to be successful in my goals. I believe in continuous learning and development. I am looking forward to become a Master in Customer Service and Admin work and as well as to acquire new skills by working with other professionals and/or businesses. Quality is very important to me. I always make sure I understand what I am expected to do to make every project I work on a success.

    $6.67 /hr
    2,240 hours
    4.98
  3. Parth Sharma

    Parth Sharma

    website developer / designer ,SEO / PPC expert and Software developer

    India - Last active: 14 days ago - Tests: 4 - Portfolio: 13

    AS AN PPC EXPERT- I am a Google Adwords Certified Professional who specializes in PPC Management. I have extensive experience setting up and optimizing PPC campaigns for start-ups, mid-sized businesses & even a couple Inc 500 internet retailers. I understand the importance in driving targeted traffic that actually converts and I do my best to achieve just that. I work in Google Adwords, Microsoft AdCenter, Facebook, Youtube & many other ad networks. I consistently optimize Adwords campaigns to achieve strong Quality Scores, high Click-Through Rates & the best Cost Per Conversion numbers possible. I also offer the best value in PPC on oDesk. Contact me Now! AS AN SEO EXPERT- Ability to develop the SEO, SMM Strategy for long and short term basis. • On page and off page SEO of the website. • SEO Internal and External Link Building • Building of SEO Friendly pages • Building or Creation of User Friendly SEO Landing Pages. • Effective utilization of black hat software’s. • Used Seo grey hat techniques. • Effective utilization of the permalinks in SEO perspective. • Ability to developed unique Content for the website for SEO Strategy by using the keywords density in mind. • Domain Log for the SEO Work flow of the website to keep the track analysis of the Competitors as well the new technology and services added in the E Business and E commerce Market. • Direct SEO reporting to Clients. To give them the detailed work information of the SEO Specialist worked has been done on the various projects. • Social Media Optimization on Facebook & Twitter to increase the quick fix by increasing the SEO traffic. • Efficiently working on Facebook CPC and CPM model to increase the SEO targeted traffic. SEO Strategy is in mind to keep the things on track for the company or clients. • Excellent utilization of the effective SEO Black Hat and SEO White Hat multiple paid and free tools for Website SERPs Analysis, Traffic and SEO competitive analysis. • SEO Research Analysis Keyword Selection by using various tools like: word tracker, keywords discovery, Google ad words, Sk Tools, Good keywords tool for the Website SEO Optimization. • Online SEO Consultation for Clients. • Work independently on these attributes: SEO Plan, SEO Web Marketing, SEO Strategy, SEO Analyst, SEO Analysis, SEO Training, SEO (Search Engine Optimization),SEO Specialist, SEO Marketing, SEO Expert, SEO Consultant for USA, UK, Germany, France Customers, SEO Campaigns, Yahoo SEO, Msn SEO, Website SEO, Business Entrepreneur, Google SEO, Google Expert, Google Marketing I am professional in ecommerce, joomla,android and ipad programming , css,jquery,javascript, , .NET , MAGENTO , C# , C ++ , Ajax, html5, php5 ,cms, all kinds of wordpress websites work and web designing in photoshop ,illustrator, corel draw, flash,android programming ,ipad programming and logo making in all photoshop and illustrator with +5 years of experience in this field.

    $8.89 /hr
    139 hours
    4.86
  4. Randy B.

    Randy B.

    CS-Tech Support / Web & Server Administration

    Philippines - Last active: 8 hours ago - Tests: 15 - Portfolio: 2

    My 5 years worth of job experience spans from being a Remote Desktop Support, Customer Service Representative, E-Commerce and POS Technician, Web Technologies Administrator and now an Infrastructure Administrator for Unix and Linux Systems. I also have acquired skills in Network Administration using Cisco Devices deployed in wired and wireless environment. During my free time, I used to do some freelance works that is mainly about Wordpress, CPanel and MySQL Administration.

    $7.78 /hr
    1,027 hours
    5.00
  5. Micaela J.

    Micaela J.

    All-Star Administrative Officer and Social Media Manager

    Philippines - Last active: 1 day ago - Tests: 15 - Portfolio: 6

    Hello! I'm a passionate service provider whose strengths lie in administrative work, database management, top-quality customer and technical support, and making your life easier and more manageable in general. If you need someone who is: Always on the go, ready, and available at a moment's notice A great listener and communicator A people person and gets along with others fabulously An assertive individual who isn't afraid of giving opinions or taking criticism An experienced professional who knows her stuff but is always eager to learn even more A follower and a leader An employee who is fun to work with, yet knows when to take things seriously Then I'm your girl and I'd love to work for you! Please feel free to browse my profile and book me for a job. ;-)

    $10.00 /hr
    2,856 hours
    4.97
  6. Grover McCoury

    Grover McCoury

    Consultant

    United States - Last active: 24 days ago - Tests: 6

    Accomplished professional with a proven ability to deliver quality services/products in the insurance, financial services and software engineering industries.I have experience in office activities, customer service, sales, insurance, residential/commercial finance and marketing. I also have designed, implemented and tested software for several data/telecommunications systems within my engineering career. Have extensive software engineering, technical writing, networking, testing and computer (Mac OS, Windows, Microsoft Office) experience.

    $13.33 /hr
    1 hours
    5.00
  7. Dekraoui Youssef

    Dekraoui Youssef

    Cisco/Microsoft Certified Network administrator, IT troubleshooter

    Morocco - Last active: 1 day ago - Tests: 3 - Portfolio: 3

    I am a Cisco/Microsoft Certified Network IT and excellent troubleshooter. I am expert in the field of computer and I can provide you any type of support like technical, printer, wifi setup support, software etc. I can also give you some suggestion about anything related to computers. I'm looking to be hired. I'm able to work on both Linux and Microsoft platforms. My other skills include Systems Administration of Windows server and troubleshooting. I'm ready to work on your projects today.

    $10.00 /hr
    1 hours
    5.00
  8. Teri Robinson-Crowe

    Teri Robinson-Crowe

    Ready to Work for you..

    United States - Last active: 13 days ago - Tests: 9

    I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

    $10.00 /hr
    8 hours
    5.00
  9. Kemberly e. A.

    Kemberly e. A. Agency Contractor

    CSR/TSR, Virtual Assistant, Online English Teacher, Receptionist

    Philippines - Last active: 8 hours ago - Tests: 6

    As a customer service representative/technical support, VA and Online English Teacher, it is my goal to provide excellent customer service to my clients. I've worked with ATT U-verse as Technical Support/Customer Service Representative for 12 months, as a Virtual Assistant to the Vice President of Sales of one of the biggest internet companies in Colorado for 6 months and as an Online English teacher for 6 months. I have experience in the following tasks: World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Customer Order Fulfillment Appointment Setting Follow-up Call Call Center Operations Technical/User Support Complaint Handling Reports & Documentation Forum posting

    Associated with: Sperantes UAE

    $6.67 /hr
    11,066 hours
    4.33
  10. Archie M.

    Archie M. Agency Contractor

    Customer Service and Virtual Assistant

    Philippines - Last active: 8 hours ago - Tests: 6 - Portfolio: 26

    Do not be afraid to pay for quality. In reality with most things, you sincerely do get what you pay for. SATISFACTION GUARANTEED! So why wait, click the green CONTACT button in the upper right to inquire about my affordable rates. My rates are always negotiable to tailor your needs. Get that JOB DONE and get that right FREELANCER(s) Let us talk TODAY. Agency https://www.odesk.com/companies/Contact-Center-Support-Outsourcing-Agency_~018f391151ede92564 I LOVE ISRAEL!

    Groups: BoonEx, salesforce.com...

    Associated with: Contact Center Administrative Support Agency, Contact Center Writing and Translation, Contact Center Customer Service Agency, Mobile Apps Development, Contact Center Web Development, Contact Center Business Services Agency, Contact Center Networking & Information Systems, Contact Center Support Outsourcing ™ Agency Agency, Contact Center Sales & Marketing Agency, Contact Center Design & Multimedia Agency

    $3.33 /hr
    12,479 hours
    4.52