Business Development Expert with 10+ years of work experience
Last active: 5 hours ago
➨ Objective: Let my 10 years of experience in the Customer service industry help you present your business in the best light.
➲ QUALIFICATIONS & ➲ SKILLS.
➨ Rated by Upwork as one of the TOP FREELANCERS.
➨ Perfect Attendance over the course of my entire 10 year career.
➨ Graduated Bachelor of Science in Communication Arts major in Audio Visual Communication
➨ I’m expert in MS Office, Zoho, Google Drive, Salesforce, Rightnow, Five9, XLITE, Bria, Zendesk, SmartVOIP, VOIP, Mobile phones, RingCentral, Zopim, Basecamp.
➨ Ten years of good experience in the CUSTOMER SERVICE industry.
➨ Organized and Detail Oriented Management Specialist
➨ Expert multi-tasker
➨ My main objective is to provide excellent service, with timely, accurate, and professional results.
➨ I have done many projects like Customer service, Senior Technical Support, Live chat and email support, Telemarketing, Administrative task, Sales, Billing, Outbound support, Team leader, Floorwalker, Coach, Trainer, since 2004.
➨ Enjoy a competitive environment.
➨ Able to work individually or in a team.
➨ Open minded and non-judgemental.
➨ Detail-Oriented, Deadline-Driven Professional
➙ PERFECT ATTENDANCE Awardee (2005-2013) (TELUS International Philippines)
➙ Top Technical support specialist January, February, March, April, June, July 2013 (Ooma VOIP Account)
➙ Top Escalation agent year 2010 (XBOX Account)
➙ Worked before as a TIER 2 support which handled escalation (XBOX LIVE)
➙ Worked before as a Outbound Technical support which labeled as Level 3 Support (XBOX LIVE)
➙ Punctual and well presented. No Absent and late in 8 years with TELUS International Philippines (You can make a background check)
➙ Top Incentives earner 2012, 2013 (Ooma VOIP account)
➙ High Customer satisfaction, First call resolution calls scores from 2007-2013 (XBOX LIVE, SAMSUNG TELCO, Major League Baseball, Ooma VOIP)
➙ TOP FCR for tier 1 Voice in Quarter 1 (OOMA VOIP)