IT Support, Virtual Assistance, Localization, Arabic Translator
I am an Arabic speaking technical support engineer (Public safety agencies system) and a language content specialist-Arabic (leading vendor of abuse management software for the gaming, social networking, and virtual worlds markets). My duties include answering calls, logging faults (KEA, Sostenuto) and providing 1st-2nd (VNC-RDP-XenApp-Checkpoint-Cisco VPN,,,etc) and 3rd line support for applications based around C#.NET, VB.NET, SQL Server, Oracle and Windows based technologies. I am also responsible for the development and enhancement of business systems & application roll-outs, software and websites localization, edit, proofreading, translation (Arabic, English and Russian), writing manuals, articles, guides and training procedures. I support and maintain client networks, servers, databases, PCs, hardware and communication systems (including GD92). I believe my experience and skills will be of immediate value to your esteemed organisation.