Customer Care, Customer Service Reprs, Tech Support

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Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,794 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Tyler Martindale

Tyler Martindale Agency Contractor

Technical Writer/ Information Architect/Project Manager

United States - Tests: 14 - Portfolio: 9

I started working for In Time Tec back in December of 2012. After I graduated from Boise State University, In Time Tec hired me full-time as a technical writer. My primary role at In Time Tec is helping clients find the best possible way to communicate technical information. I've created documentation for a variety of clients, from Startup to Enterprise. SOFTWARE EXPERIENCE: Microsoft-- Word, Excel, Publisher, Access Adobe-- FrameMaker, Photoshop, Illustrator, RoboHelp Tech Smith-- Camtasia Studio, Snagit Agile- Jira, Trello, Spira Team POPULAR DELIVERABLES: Administrator & User Guides Troubleshooting Guides Style Guides Copyediting Services Information Architecture Online Help Video Demos & Tutorials At In Time Tec, I work with a skilled crew of writers, developers, and software engineers who add value to any contract I work on. This means fewer hours of research and training, and cost savings on every document produced. My core competency is writing and communication, which is often context for my clients. I take care of the specifics, and this in turn allows my clients to focus on other important tasks. For questions or to set up a meeting, please contact me! We can discuss the value I can add to your unique documentation project.

$25.00 /hr
1,115 hours

Mohamed S.

Mohamed S.

Translation Center

Egypt

We have many skills that includes different fields of work ,and inspire of that, we always reach success and improve that. We interested in care with customers , improving our work experience and certainly satisfying my clients. We have experience in: *Translation: we multilingual English-Russian -French-German-Spain-Italy language, we can translate from these languages to Arabic , we tried all types of translation;(General, technical, financial...etc.).Also my experience in translation includes different kind of documents, (articles, websites, books....) * Transcription: Also our transcription experience include these languages mentioned above. Our priority is to satisfy our client with our work, fulfill his needs and deliver the task on time.

$5.00 /hr
0 hours

Aanchal Saluja

Aanchal Saluja Agency Contractor

SEO Specialist With 4 Years Experience

India - Tests: 2 - Portfolio: 2

I am a passionate SEO and Online Marketing Professional with 4 years of experience, backed with a track record of successful online visibility and ranking campaigns. Areas of Excellence include: 1 Search engine marketing campaigns 2 Organic search traffic 3 Campaign perfomance analyst 4 Content Writing 5 Onpage optimization 6 Keywords research 7 Google trends 8 Google Adwards 9 Google webmaster tool 10 Offpage optimization 11 Pay Per Click (PPC)

$5.00 /hr
112 hours

Sandra Winn

Sandra Winn

Customer Service Agent, Freelance Writer and Editor

United States

Whether you need a bit more pizazz in your biography, help with expressing your written work in order to grab attention, someone to post to your blog, research, edit, check facts, or you need a customer service agent representative, I am your woman. My goal is to listen and adhere to your needs and to work together with you in a professional manner to help you accomplish your goals. Service Description I'm an independent freelance writer, researcher, editor, a customer service representative who believes in high quality customer service. Communication lines are always open and I will work hard to deliver your project requirements in a prompt and efficient manner. Writing is my passion and I love writing on a variety of topics--as you'll see from my numerous articles written at trendhuntermagazine.com/sandrawinn. I provide original content for blogs and articles and can write in a variety of styles from humorous to dry and everything in-between. I also edit and am an avid researcher. My work will pass Copyscape and other plagiarism checkers so you can rest assure that no one will accuse your company of "copying and pasting." I'm both dependable and reliable and will deliver on or before the project deadline.

$10.00 /hr
16 hours

Usman Ghani

Usman Ghani Agency Contractor

General Manager, Sales and Customer Service GURU

Pakistan - Tests: 16 - Portfolio: 2

I have 7+ years of experience in sales & customer service industry and worked as a project manager in call center for 4 years. Below are a few jaw dropping reasons why I am the best fit. 1- I have taken upwork customer service skills test and got FIRST position out of all (more than one hundred and twenty eight thousand) test takers. 2- My upwork feedback score has been 5/5 throughout. 3- My client satisfaction and job success rate is 100% (approved and certified by upwork). 4- I am among elite upwork freelances group. 5- I speak (+write) flawless English in American accent. 6- I have been doing email customer support for 3+ years. 7- I also have managerial experience and can easily manage multiple teams and projects. As a project manager I was personally responsible for, 1- Developing and implementing sales plans and customer service policies. 2- Managing multiple customer service and sales projects with associated teams and clients simultaneously. 3- Hiring and firing of staff. 4- Training new employees on sales and customer service skills. 5- Quality assurance. 6- Account management. 7- Business development. 8- Negotiating and finalizing deals with clients. 9- Other Admin tasks.

$16.67 /hr
3,726 hours

Catherine C.

Catherine C. Agency Contractor

VA, Expert in Customer Service & Quality Assurance

Philippines - Tests: 2

Specializes in Customer Service, Quality Assurance, Admin Support (12 years) and committed to provide quality service under highly demanding and results-oriented environment. Deliver pro-active solutions and strategic recommendations to achieve corporate objectives. Operates with strong sense of urgency and thrives in a fast-paced setting. Fluent in English. Core competencies include: - Customer Service Relations - Email and Chat Support - Quality Assurance – Complaint Handling and Dispute Resolution – Data Entry and Records Management - Training and Coaching - Quality Reports and Analysis - Strategic Planning Work Experience: -Responsible for providing superior customer service support and exceeding the expectations of customers incorporating professional written communications, prompt resolution of all customer issues, and proactive follow up. -Consistently exceed performance benchmark in handling time, first inquiry resolution and total problem resolution. -Provide customer support for certain website generated activities and respond to inquiries via email and chat using Zendesk and Zopim. Managed a high volume of workload within deadline- driven environment. -Handled order, refunds, shipping, tracking, issues via Magento and Salesforce. -Administered social media accounts and create reports to measure website traffic and brand loyalty. -Define, design and develop projects and action plans to identify improvement opportunities and strategic initiatives for organizational effectiveness that increased customer satisfaction of frontline agents. -Drive and facilitate interface with high-value clients to provide technology solutions. Has proven track record in terms of providing superior service and building strong relationships with internal clients (Director’s List Awardee 2014) -Created database and conducted lead research that helped company to expand market sales by 20%.

$5.00 /hr
411 hours

Burhan Hafeez

Burhan Hafeez

Online tutor with experience in customer service.

Pakistan - Tests: 2 - Portfolio: 1

A final year chemical engineering student with experience in tutoring mathematics and chemistry. I am a results-oriented, knowledgeable and reliable individual, willing to learn more. I always meet my dead-lines. I put my 100% efforts into my projects in order to satisfy clients.

$7.00 /hr
800 hours