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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.

132

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: September 1, 2015
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  1. Orchille G.

    Orchille G. Agency Contractor

    Technical Support

    New Zealand - Tests: 1

    I am a IT support specialist with 3 years experience, including 5 years as a Technical/Customer service Phone Support and 2 years of Customer Service Supervisor, a role into which I was promoted. I have experienced on deployment support and maintenance desktop, laptop and phone units which includes and operating system, installed software (includes internal applications, software packages and client applications), hardware/Network and related peripherals. I am seeking opportunity to provide IT Realtime Support..

    Associated with: AGENCY

    $22.22 /hr
    5,212 hours
    5.00
  2. Michael M.

    Michael M. Agency Contractor

    Chat Support / Customer Service / Email

    Philippines - Tests: 15 - Portfolio: 4

    I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations.

    Groups: BigCommerce

    Associated with: Dynatech Team Solutions, Offshore Us Agency

    $5.56 /hr
    9,574 hours
    4.19
  3. Roselle H.

    Roselle H. Agency Contractor

    Customer Service / Email Support / Chat Support / Transcriptionist

    Philippines - Tests: 4

    I have been part of the call center industry for more than 10 years. I started doing administrative work which later lead to being part of operations as quality associate, quality supervisor and after a few years, Quality Manager. The experience not only enhanced my communication and written skills, but my leadership skills as well. I have been given the privilege to be part of a pioneer team from where I have been exposed to the tools and processes needed in starting up a call center account. The knowledge and experience I gained have been very helpful in making sure I only provide excellent client experience to current and future clients.

    Associated with: RCH Solutions

    $11.11 /hr
    14,374 hours
    5.00
  4. Glenda Stamatelos

    Glenda Stamatelos

    Customer Service, Telephone support. live chat, Telemarketing

    South Africa - Tests: 10 - Portfolio: 6

    I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

    Groups: Pro Customer Service

    $15.00 /hr
    454 hours
    4.62
  5. Alden B.

    Alden B.

    Quality Assurance,Customer Service,Chat Support

    Philippines - Tests: 4

    During the 7 years of experience in Customer service industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. While chatting we also do research so we can accurately answer the question of the customer. This job helped me develop the skill of multitasking and maintaining focus.

    $4.00 /hr
    1,998 hours
    4.53
  6. Aireen Rose Empeo

    Aireen Rose Empeo

    Customer Service/Email Support//Chat Support/Virtual Assistant

    Philippines - Tests: 7

    For the past six years I developed excellent skills in the BPO industry which include good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I have an excellent command in Zendesk (1 1/2 year experience in email support) and Velaro (1 year experience in chat support). I highly value work and my clients as shown on a number of long term contracts I have had.

    $11.11 /hr
    6,095 hours
    4.63
  7. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  8. Kristina ma. elisa G.

    Kristina ma. elisa G.

    Customer Service Representative, Chat/Email Support, Quality Analyst

    Philippines - Tests: 7 - Portfolio: 3

    Dedicated Customer Service Representative with over 6 years of experience providing outstanding customer support services. I have developed and used my skills: including fast-typing ( typing test result: http://10fastfingers.com/result/1_BE/I+can+type+56+words+per+minute+Are+you+faster ), good telephone etiquette, good listening skills, strong verbal and written communication skills, problem solving, multitasking, information gathering while working in fast-paced environment. I am proficient in Microsoft Office, Kayako, Jira, Telegence, Limelight, Rhino Support, Live Chat Inc, Zendesk and Shopify. I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. I am confident that my professional and educational background, complemented by my strong work ethic and self-motivation would be great assets.

    $5.56 /hr
    1,787 hours
    4.94
  9. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    4,591 hours
    4.75
  10. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,761 hours
    5.00