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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 146 Technical Support projects are completed every quarter on Upwork.

146

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,349 hours
    4.08
  2. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 2 days ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,344 hours
    4.80
  3. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 1 day ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,860 hours
    5.00
  4. Hannah jane D.

    Hannah jane D. Agency Contractor

    Technical Support/Customer Service

    Philippines - Last active: 6 days ago - Tests: 14

    Also worked as a Junior Support staff for a Internet Marketing company. Over 8 years as part of the BPO Industry and was exposed to different type of support. I've been with Chat, Email and Phone technical support. I was also part of the second level technicians assigned to cater escalated cases and customer advocate emails.

    Associated with: control_justify, PEPPER & MINT WORKFORCE, Outsourcing Pros

    $4.00 /hr
    77 hours
    4.24
  5. Joed S.

    Joed S.

    Customer Service/Technical Support

    Philippines - Last active: 1 day ago - Tests: 8

    My goal here is to provide potential employers quality service using the skills I've learned for years in customer service. I've been in the BPO industry for about 8 years. Years of experience in the BPO industry helped me develop and become stronger in the following skills: - Patience - Active listening - Clear Communication Skills - Drive and willingness to Learn Skills that I possess and good in it but other than customer support: - Computer Skills Proficiency in MS office (Word, Excel, PowerPoint, Access); Knowledge in FrontPageExpress, HTML and Flash. Basics in C++ computer language, Adobe Photo Editor and AutoCAD. - Internetworking Skills Trained in CISCO Networking CCNA (ICND1&ICND2) - Teamwork & Collaboration Skills - Strong analytical skills

    $3.33 /hr
    150 hours
    2.93
  6. John mark C.

    John mark C.

    Technical Support / Customer Service Representative

    Philippines - Last active: 8 days ago - Tests: 10 - Portfolio: 4

    For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer. 6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting. 3 years experience using Zendesk. Previous employers: Cincopa - Wordpress Plugin RyanShaw - Internet Marketing Products / Blogger As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers. As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles. For more information and samples of my work you can visit my site www.bacolodpuppies.com I have developed a wide range of websites using HMTL5, jQuery, Javascript, ,PHP, and MySQL including sites for start-up companies and small businesses. I'm currently employed as a technical support representative for 3 years until now. and I am seeking opportunities to build websites from the ground up for you or your business.

    $7.78 /hr
    6,437 hours
    4.55
  7. Epefania Miraflor

    Epefania Miraflor

    Customer Service Representative / Technical Support

    Philippines - Last active: 2 months ago - Tests: 6

    I have a total of 3 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success. I am a goal and results orientated team player who is reliable, punctual and experienced in taking both outbound and inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.

    $4.00 /hr
    43 hours
    4.52
  8. Michelle abigail P.

    Michelle abigail P.

    Writer | Technical Support | Customer Service

    Philippines - Last active: 3 days ago - Tests: 6

    I've worked for six years in the BPO industry as part of the in-house shared services team of several Fortune 500 companies. The years I have worked in the industry is a testament to my skill and professionalism in the field of customer service and technical support. I am a veteran in working and excelling in high-pressure environments. I am an efficient worker. I am fluent in both written and oral English. I am familiar with MS Office programs such as MS Word and MS Excel, having used them extensively in my previous works and can type at 65 WPM. I have a keen eye for detail and I am a creative and resourceful problem-solver. I am a trustworthy employee with minimal need for supervision. Even with my running professional career, I have continued to develop my creative talents. For four years I worked as a writer and editor for my college magazine. I've also written feature articles for small publications in my local area as well as advertorial write-ups for two local television shows. I am also capable of extensive editing of fictional works.

    $8.89 /hr
    2,096 hours
    5.00
  9. Roger anthony a I.

    Roger anthony a I.

    Recruitment Consultant, IT, Customer Service, Technical Support

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    In my five years of employment, i have developed technical support and customer service skills as a Technical Support Representative for AT&T; Bellsouth. I learned how to troubleshoot wired and wireless DSL connections, configure modems and routers etc.. but the most important thing is that i learned how to provide good customer service. I also have skills in recruitment which i practiced for almost 4 years. In the Philippines, i was able to recruit more than 200 candidates to work as a Customer Service Representative for 3 of our call center clients in Makati. I continued to work in Dubai as a Recruitment Consultant handling Sales and Customer Service Representatives for our Major Client, Etisalat,the leading communications company in the UAE. I'm seeking the opportunity to further sharpen my writing skills since writing is what i do when i have the time.

    $12.89 /hr
    7,182 hours
    5.00