Customer Care, Customer Service Reprs, Tech Support

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Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Ifat Ur Rahman

Ifat Ur Rahman

Customer Service | Web Research

Bangladesh - Tests: 2 - Portfolio: 3

Hi! You must be looking for a skilled web researcher to assist you with your project. If so, then let me tell you what I can offer which might be suitable to your needs. Over the last 2 years, I have developed a wide range of Web Research, Data Entry, Excel, Google Docs and Data Conversion , Admin Support, Data Analysis, Lead Generation, LinkedIn, Internet Research, and Market Research. Now on Upwork, I'm working more than 1 years and I've done many jobs related to Web Research,LinkedIn Research, Email List Building, Database Building, Sales Lead Generation,contact finding, Email Marketing, PDF Conversion, Data Analysis, ECommerce & Amazon Product Listing & Updating etc. successfully. I am very creative, hard working freelancer, very dedicated to my job. Also, I am a fast learner who can keep up with new technology trends and works to a state of perfection to achieve my customer’s trust and satisfaction. I should say that quality and efficiency is more significant than quantity. And that's what I can guarantee you–quality work. Availability 10-12 hours per day (50-60 Hours Per Week) Relevant Skills ✔ Computer – Proficient in Microsoft Office Applications, Excel, PDF Reader, Internal Browsers/Navigation, Extensive Data Entry, Financial Reporting, Database creation and maintenance ✔ Proven ability to make use of computers for spreadsheet, word processing, database management, and additional applications ✔ Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material ✔ Hands-on experience in routing and distributing incoming manual mail and email ✔ Demonstrated ability to ensure complete and accurate data entries into system ✔ Thorough understanding of maintaining accurate computer and paper records ✔ Able to perform assigned tasks and projects within narrow timelines ✔ Able to do multitask without compromising quality of work ✔ Proficiency in inventory control and supplies management ✔ Bilingual – Able to communicate effectively in English ✔ Proven ability to operate various data entry software ✔ Good attention to detail Bonus Skills: Fast Typist up to 40 wpm I have worked 2 years as a customer executive at a local customer care center and got a great experience in customer service.i have completed a project recently as a virtual assistant. . Please feel free to look through my profile to support my skills. Thank you for your time!

$6.00 /hr
44 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Silvia D.

Silvia D.

Translation / Customer Service / Recruitment

Portugal - Tests: 12

Benvenuti! Stretch your legs under the desk and relax, for you have just found a candidate that can enrich your project with high commitment and creativity. I am a young professional in the area of customer service, with deep knowledge in Human Resources - Recruitment dept. At the moment, I am a Multilingual Recruiter and I am also completing my MAs in Cultural Anthropology in Portugal. I have several years of experience in the translating (English-Italian, Portuguese-Italian), which have provided me with intuition and sensibility for linguistic nuances and contexts. I consider myself a fast-learner with an eye for details, and I value honesty above all. Also, I have always worked and studied at the same time, and that has given me problem-solving skills and flexibility. So if you are seeking for quality and reliability, why not discussing further about a collaboration?

$8.00 /hr
0 hours

Jonathan Tabora

Jonathan Tabora

Experienced Customer Service Representative

Philippines

Full time customer service representative. Can work under pressure and can do multi tasking. Computer science graduate.

$7.00 /hr
0 hours

Mara Franchesca B.

Mara Franchesca B.

Customer Service/Researcher/Data Entry

United Arab Emirates - Tests: 12 - Portfolio: 2

After gaining experience Customer Service skills and experience in the last 4 years, I was able to gain the confidence of providing good service for my chosen work field. Previously, I handled a telecommunication account that specializes in mobile and data service and we are expected to provide good customer service experience and technical assistance for our customers. I was also tasked for email support to answer and help customers from general to technical queries. At present, I am employed to serve a financial account that handles general bank queries, disputes, cards services, appointment booking and sales. I still have a long road to take for this account as more queues will be added on my list in the coming months. I also have experience in transcribing, researching, news writing and field works during my course in college. My goal right now is to widen my horizons by learning new skills and gaining new experiences by performing new tasks that can help me acquire new knowledge as well.

$5.00 /hr
171 hours

Mariam Khaled

Mariam Khaled

Writer and customer service representative

Egypt - Tests: 8

I have a BA in English literature and Translation. I worked for a year and half in Customer service "Email, live chat, phone calls". I also worked in Fundraising, Sales and Translation. I love business and writing. I'm an eager person to learn more and try new things.

$5.00 /hr
0 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager

Philippines

Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours