Customer Service/Telemarketing Specialist
I am a highly motivated individual with excellent interpersonal skills.
I bring extensive knowledge and experience from the call center industry.
My duties included but were not limited to; appointment setting, customer care, telemarketing, tech support, conducting surveys and debt collecting.
My inbound and outbound experience was on a dialer but I also did cold calling.
Most of my customer care experience was calling customers in the US.
I spent over 5 years working for one of the largest debt collecting companies in the US.
My role was calling consumers in the USA and offering ways to clear their debt, settle or set up payment plans.
Appointment setting experience:
Calling owners of restaurants in Massachusetts and scheduling appointments with a coordinator of a Food festival held in July 2014.
Calling owners of apartments for sale in New York and scheduling appointments with a Real Estate Broker.
Calling owners of small auto repair shops in Philadelphia and scheduling appointments with a financial advisor to discuss funding.
Calling dentists in Philadelphia and setting appointments with a video producer for online review branding videos.
Handling inbound and outbound calls from potential customers in California who signed up on a website to get more information about a program and scheduling appointments to meet with owner of a fitness center.
This job also required:
Sending and replying to emails and text messaging.
Calling potential clients up to 6 times unless contact is made.
Handling inbound and outbound calls from across the USA, booking photo booths for a company headquartered in Arizona.
Team player and hard working.
Proficient in Microsoft Word and Excel
My home office is in a quiet area of my basement. I have a working laptop, USB headset, high speed internet access, VOIP and printer.
My system allows me to make and receive free unlimited calls from USA and Canada.
Please contact me for an interview at your convenience.