Customer Care, Customer Service Reprs, Tech Support

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Cherrie Amor Castillo

Cherrie Amor Castillo

Office Manager/Customer Service Manager


Over 8 Years experience as a Business Support Manager in a Contact Center /BPO out of Manila, Philippines  Oversee the daily operation of Business Support Team, Sales Team and US clients.  Managing the day-to-day support of US clients by providing the best possible service via phone, email, or chat.  Provides technical support on the Calling card Platform and CRM issues of our US clients.  Responsible for acquiring and client care of our US clients.  Provides basic product training, CRM access, rate product and commission to Sales Team  and US clients.  Resolves escalated issues from Business Support Team, Sales Team and US Clients.  Provides regular update and reports to the Assistant General Manager and the President .  Responsible for the rate product formulation and implementation.  Responsible for the management and implementation of Win back, Email and SMS Campaigns.  Experience working with different ethnicity for more than 8 years.  EMPLOYEE OF THE YEAR (2006)  RECEIVED LOYALTY RECOGNITION

$7.00 /hr
0 hours

Tyler Martindale

Tyler Martindale Agency Contractor

Technical Writer/ Information Architect/Project Manager

United States - Tests: 14 - Portfolio: 9

I started working for In Time Tec back in December of 2012. After I graduated from Boise State University, In Time Tec hired me full-time as a technical writer. My primary role at In Time Tec is helping clients find the best possible way to communicate technical information. I've created documentation for a variety of clients, from Startup to Enterprise. SOFTWARE EXPERIENCE: Microsoft-- Word, Excel, Publisher, Access Adobe-- FrameMaker, Photoshop, Illustrator, RoboHelp Tech Smith-- Camtasia Studio, Snagit Agile- Jira, Trello, Spira Team POPULAR DELIVERABLES: Administrator & User Guides Troubleshooting Guides Style Guides Copyediting Services Information Architecture Online Help Video Demos & Tutorials At In Time Tec, I work with a skilled crew of writers, developers, and software engineers who add value to any contract I work on. This means fewer hours of research and training, and cost savings on every document produced. My core competency is writing and communication, which is often context for my clients. I take care of the specifics, and this in turn allows my clients to focus on other important tasks. For questions or to set up a meeting, please contact me! We can discuss the value I can add to your unique documentation project.

$25.00 /hr
1,115 hours

Mohamed S.

Mohamed S.

Translation / writing Center


We have many skills that includes different fields of work ,and inspire of that, we always reach success and improve that. We interested in care with customers , improving our work experience and certainly satisfying my clients. We have experience in: *Translation: we multilingual English-Russian -French-German-Spain-Italy language, we can translate from these languages to Arabic , we tried all types of translation;(General, technical, financial...etc.).Also my experience in translation includes different kind of documents, (articles, websites, books....) * Transcription: Also our transcription experience include these languages mentioned above. we responsible in maintaining database by entering new and updated customer and account information. Our skills are organizing, typing,attention to detail, confidentiality, thoroughness, decision making, independence, analyzing information, results driven and the energy level. Microsoft Office literate as well. Our priority is to satisfy our client with our work, fulfill his needs and deliver the task on time.

$5.00 /hr
0 hours

Sandra Winn

Sandra Winn

Customer Service Agent, Freelance Writer and Editor

United States

Whether you need a bit more pizazz in your biography, help with expressing your written work in order to grab attention, someone to post to your blog, research, edit, check facts, or you need a customer service agent representative, I am your woman. My goal is to listen and adhere to your needs and to work together with you in a professional manner to help you accomplish your goals. Service Description I'm an independent freelance writer, researcher, editor, a customer service representative who believes in high quality customer service. Communication lines are always open and I will work hard to deliver your project requirements in a prompt and efficient manner. Writing is my passion and I love writing on a variety of topics--as you'll see from my numerous articles written at I provide original content for blogs and articles and can write in a variety of styles from humorous to dry and everything in-between. I also edit and am an avid researcher. My work will pass Copyscape and other plagiarism checkers so you can rest assure that no one will accuse your company of "copying and pasting." I'm both dependable and reliable and will deliver on or before the project deadline.

$10.00 /hr
16 hours

Dovydas Jankauskas

Dovydas Jankauskas

Administrative-Support, Data-Entry Specialist, Customer-Service

Lithuania - Tests: 5

Communication, communication, communication! It's a key in order to achieve the best result. I have great computer skills, experienced in Admin Support, Customer service and Data-entry field. I can work with WordPress, MS Word, Excel, PowerPoint, Google spreadsheet. Moreover I have minimal knowledege of SEO and Website optimising. I am always trying to be pro-active. I like to make everything easier to understand and to make a client happy of what I achieve!

$12.00 /hr
325 hours