Customer Care, Customer Service Reprs, Tech Support

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Md.Shahadat Zaman

Md.Shahadat Zaman

Expert in Web research, Blog Research, Linkedin and Lead generation

Bangladesh - Tests: 8 - Portfolio: 2

I am a 100% full-time oDesk Freelancer with a diverse background in Web research, Lead generation, Marketing and Personal Assistant with the ability to effectively communicate with all levels of personnel. Is also an expert in Microsoft Excel Applications, Google Docs and Various Administrative tasks. I am a committed, reliable self-starter able to work with minimal supervision. My aim is always to deliver high-quality services on-time and to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently. I strongly believe that oDesk is the master place to spread out my Skills & Experience. Why should I be selected and hired? == Expert in LinkedIn Research. Have access on LinkedIn Premium Account. == Excellent Oral and Written Communication Skills. == Entrepreneurial Self-Starter. == Hard-Working and Dedicated Professional Freelancer. == Highly Analytical Decision-Maker with Exceptional Organizational Abilities. == Self Motivated, Creative and Problem-Solver. == Enthusiastic Learner who Quickly understand, learn Concepts and Technical Skills. I am EXPERT in those fields:-- - Web Research - Web Scraping - Data Entry - LinkedIn, - Pinterest - Dropbox - Photobucket - Lead Generation - Data Collection - Personal Assistant - Social Media Marketing I am very much Experienced in using following Applications and Software: ***** Microsoft Excel. ***** Microsoft Word. *****Google Spreadsheet. *****Google Documents. ***** LinkedIn. ***** Jigsaw. ***** Lead411. ***** Zoom Info. ***** Salesforce *****Team viewer. ***** Skype. ***** MultiSkype Launcher. *****G mail. *****Dropbox. ***** Facebook. ***** Twitter. ***** Adobe Reader

$5.56 /hr
68 hours

Ian-Ru Chan

Ian-Ru Chan

Snippet Writer, Customer Service, Video Editor

Philippines - Tests: 3 - Portfolio: 5

With over 5 years of Customer Service experience (Customer Service, Retention, Finance, Quality Analyst and Technical Support Representative), and 2 years teaching English to Koreans abroad, it is my goal to provide topnotch service to my clients. I have an excellent PC as well as a stable internet connection. I am a great multi tasker and a fast learner. I have high attention to details and good time management skills. I have experience in the following tasks: - Live Chat, Phone and Email Support Representative - SEO-content writing - iContact, Aweber, MailChimp, Constant Contact - Email and Complaint Handling - Sony Vegas video editing, Adobe Photoshop - Data Entry, Audio Transcription

$4.50 /hr
1,700 hours

Manoj Singh B.

Manoj Singh B.

Expert Medical Biller/Customer Service Specialist

India - Tests: 6 - Portfolio: 13

An Upwork Professional who intends an excellent service and produces quality results in a timely manner,so I can make a positive contribution to my employer. I derive satisfaction from listening to Clients queries and providing an effective solution either by live chat, email, ticket or phone support. I have worked with many international organizations helping them with customer support/Back office Support.Considering myself to be an excellent customer relationship manager. With me you don't just hire a service; you hire results, professionalism and accuracy. What makes me unique is my ability to learn and communicate effectively. As a Medical Billing Expert/Customer Support Expert with superb capability in typing skills, paying great attention to details & follow the instructions carefully. I am hardworking, fast learner, organized, dependable person with an outstanding English communication skill. Finding work at Upwork is a challenging but a rewarding experience. I have extensive experience in Medical Billing (over 13 years using various different systems)/Customer Support and a Certified HIPAA Professional.Friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I am an avid and quick learner, and am always up to a challenge whatever the situation. I get along well with others, self motivated and work efficiently on my own and seeking a Remote/PRN/Part Time Position. Have Experience in US medical billing for Government Aided Hospitals,Clinics,Telemedicine and Hospitals 1.Managed Hospital Billing for providers and there Appointment Scheduler(www.nimbleschedule.com), Charges & Pharmacy Department besides performing Demographics, Charges,Payments,Clearing House Rejections, & Denials for NHSI California, Pharmacy and Dental Billing. 2. Manage Charges & Payment, Hospital/ Long Term Care/ Outpatient Billing for Providers and Denials for mental group California, Arizona, Michigan, Montana, Pennsylvania, Arkansas, New York Working for providers providing Telemedicine from different states. 3. Also Worked for clients doing Internal Medicine, Gastro, Physical Therapy. I have worked on full RCM cycle in the last 13 years from the given below 1.Demographics Entry (a)Insurance Eligibility and verification of patient’s health benefits from insurance carrier’s website and through Phone. (b)Create appointments on scheduler while receiving patient calls 2.Patient Demographic Entry,Payment Posting 3.Charge Posting 4.Claim Submission(Primary & Secondary Insurance) 5.Rejection Reports 6.Basic coding 7.Authorization 8.Insurance Verification 9.Account Receivable (a)Accounts receivable analysis with corrective and preventive actions and decision making for Collections. (b)- Strong claims follow up on denials from insurances like Workers Comp, Medicare, Medicaid, BCBS Semi Government, Managed care and Commercial Insurances (Aetna, BCBS, Cigna, UHC, Oxford etc...) 10.Patient Calling With work experience on the following PMS and EMR Software 1. Kareo 2. Eclinical Works 3. Mdsynergy 4. Next Gen 5.Companion Practice Management 6. Medical Manager 7. Zirmed 8. AdvanceMD 9. GE Centricity 10. Office Ally 11. MediSoft Clearing House: 1.Gatewayedi 2.Officeally 3.Emdeon Office Specialties 1.General Practice 2. Asthama & Allergy 3.Endocrinology 4.Podiatry 5.Plastic Surgery 6.Cardiology 7.Internal Medicine 8.Pediatrics 9.Pain Management 10.Therapy (Physical, Occupational, Speech) Having Great experience in Client Collaboration Tools like 1. Gmail 2.Google Drive 3.Google Docs 4 Adobe PDF reader 5.Skype 6. Team Viewer,Logmein,Remote Desktop 7. Gotomeeting. 8. Skype Involved in Team Management with focus on optimum utilization of available resources, compliance to delivery schedules & other SLA parameters in addition to conducting training sessions and providing production reports to senior management based on requirements.Give the best I have to fulfill the task assigned. To continually grow, learn additional skills, and to gain experience in this ever-evolving technology.

$6.16 /hr
3,467 hours

Trisha Patel

Trisha Patel

Customer service and sales representative/Community Manager

India - Tests: 14

To be a part of an organization that can harness my potential effectively by providing ample growth opportunities, to use my knowledge and skills positively and effectively both as a leader and a team member in a challenging and creative environment and to contribute to the company in the best way that I know how to and enjoy the work stimulated environment.

$4.44 /hr
2,168 hours

Regina Jeorgette D.

Regina Jeorgette D.

Virtual Assistant/Data Entry/Customer Service/Available 24/7

United States - Tests: 6 - Portfolio: 2

My main objective is to provide a cost effective solution for you or your company. I work professionally, providing clients great work ethics and deliver quality data with combined accuracy and speed. Database Building PDF-EXCEL conversions Data Entry Web Scraping, Web Research and Development Travel Assistance Accounting Inventory

$11.11 /hr
598 hours

Laiza A.

Laiza A.

Business Development, B2B Sales, Customer Service, Admin, Training

Philippines - Tests: 8

I am a multiskilled professional who has various experience in sales, customer service, administration and business development. I have worked in the toughest and competitive market in both the Philippines and in the United Arab Emirates. Client satisfaction and quality work are my top priorities.

$6.00 /hr
13 hours

Yazmin Lois Lee

Yazmin Lois Lee

Customer Service Representative, Data Entry, Call Center Agent

Philippines - Tests: 4

10 years experience in Customer Service; providing world class Customer Satisfaction! 4-year Call Center experience Experienced in Email Handling, Web Research, and Data Entry Advanced in Word, Excel, and Google Docs Detailed and Types 40-45 Words Per Minute E-commerce seller

$3.33 /hr
2 hours

Lusine M.

Lusine M.

Translator, Web Developer, VA, Customer Service Assistant, transcriber

Armenia - Tests: 4 - Portfolio: 2

The most important things you should know about me before you trust me with your tasks are as follows: I possess more than 5 years of experience in online advertisement, 8 years of website content writing, translating, transcribing. (English, Armenian, Russian, Greek, Spanish) LinkedIn Profile: https://www.linkedin.com/in/lisa-manukyan-8b585b22?trk=hp-identity-name Outstanding at customer service, cold calls, finding new clients/partners, translating any type of contents, legal and medical documents, interpreting in business meetings and conferences (7 years of extensive experience). I am smart and fun to work with. If I do something I do it well, or I don't do it at all. My previous employers: Legal Expert(Armenia); Christou Real estate (Greece), Telegraz (Armenia), Terra Micro (Germany), Starwood Hotels & Resorts (USA). Letters of recommendation/reference letters are provided upon request.

$9.67 /hr
33 hours

padi moli

padi moli

HR Manager, MBA,Virtual assistant, Customer service rep,Medicine

United States - Portfolio: 1

I am an experienced Virtual assistant, customer service representative and Human resource management/ Recruiter. My skills include; Internet Research All Google App management Recruiting ( Sourcing, screening and hiring of candidates) Social Media management( Facebook, Twitter, Pinterest, LinkedIn, Instagram, e.t.c) . Data entry Creative blog writing Appointment setting and scheduling Customer service representative ( including inbound and outbound calls) Software management ( Zopim,Zendesk, olark, Tawk.to)

$7.00 /hr
3 hours