Customer Care, Customer Service Reprs, Tech Support

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  1. Jenyl Ybanez

    Jenyl Ybanez Agency Contractor

    Accounting / Virtual Assistant / Customer Service

    Philippines - Tests: 2 - Portfolio: 5

    Well experienced in accounting jobs and an exceptional Microsoft Excel user. An efficient and honest Virtual Assistant / Customer Support that can perform multiple tasks with less supervision. I can deliver 100% quality tasks before the given deadline.

    Associated with: Staff 24/7

    $5.56 /hr
    1,618 hours
    4.85
  2. Nancy Isabel

    Nancy Isabel

    Virtural Temp, Home Based Agent, Customer Service

    Canada - Tests: 3 - Portfolio: 4

    With over twenty years of experience in administrative, procedural and customer service-related matters. I am a professional with strength in service delivery and customer satisfaction. I provide professional service with exceptional quality within the diverse demands of any office needs. Experienced in fast paced environments with effective communication skills and the ability to multi- task and take initiatives. My work responsibilities included the various duties of; data entry, word processing, customer service, scheduling, organization, time management, problem solving, billing and being self sufficient, self motivated and teachable. Bilingual - French/English. Hiring me will allow you to concentrate on what you need, while knowing that those tasks are being taking care of and getting done.

    $15.00 /hr
    3,142 hours
    4.86
  3. Melissa sue N.

    Melissa sue N.

    Excellent Editor and Customer Service Advocate

    Philippines - Tests: 3

    I have excellent communication skills. I have an extensive experience in different facets of the customer service industry, providing call, email and live chat support. I've handled several customer service accounts. I took calls and have dealt with different kinds of customers. After a couple of years, I got promoted as a quality assurance analyst where I evaluated the recorded calls of other customer service representatives, driving quality customer service on every call received. I have also worked as a quality assurance analyst for proofreading and employee services department. I am creative, flexible and capable to handle diverse tasks and responsibilities.

    Groups: Pro Customer Service

    $11.11 /hr
    6,402 hours
    4.99
  4. Aileen A.

    Aileen A.

    Customer Service Specialist, Lead Support and VA

    Philippines - Tests: 11

    To assume a position where I can use my out most capability and skills to contribute to the goals of the company I am working for and at the same time gain additional knowledge and experience for self development. Have Technical Support and Customer Service Experiences. Inbound and Sup Calls, Email Response and Chat. Handled Guests Relations as Front Desk Clerk.

    $7.00 /hr
    8,566 hours
    4.62
  5. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  6. Reynaldo Jr Soriano

    Reynaldo Jr Soriano

    Customer Service Superstar and Team Lead

    Philippines - Tests: 9 - Portfolio: 4

    I am an award-winning client support specialist who have 11 years of customer service experience, including managing a team of client support advocates for Thumbtack, Inc. In 2008, I was awarded by 24/7 Customer and Optus as the first agent to meet the required average handling time (AHT) and for consistently achieving the lowest AHT in the team (see my portfolio). I am also enthusiastic and passionate about creative ways to delight customers. I had the opportunities to work for big companies, such as IBM Daksh, 24/7 Customer, and Teletech, as a Customer Service Specialist and Technical Support Expert, where I honed my communication skills and developed a high level of problem solving skills. I also worked face-to-face with customers for three years as a Service Crew and Store Marketing Assistant at Jollibee, where I learned about marketing focusing on upselling. I'm presently working for Upwork as part of their Marketplace Experience Team, which is a specialized customer services team aimed at increasing customer loyalty and retention. I am very familiar with Zendesk, Desk, Velaro, and Google Applications (document, calendar, and spreadsheet). I believe that in order to make yourself happy, you need to make others happy first. I enjoy helping businesses to reach greater levels of success and will do “whatever it takes” to ensure a positive result. Please check out my profile to know more about my work experience. If you think my skill sets match what you are looking for, kindly invite me to apply to your job. I am currently available for a part-time senior customer service representative role (up to 10 hours per week). Thank you.

    Groups: Pro Customer Service

    $16.67 /hr
    11,904 hours
    5.00
  7. Aidyl Rose Saulo

    Aidyl Rose Saulo

    Experienced Customer Service Representative/ Online ESL Teacher

    Philippines - Tests: 2

    • Good communicator • Proficient in MS Office Applications and Internet Operation • Result oriented, organized and requires minimal supervision • Adept in building good rapport with company management and customers • Flexible and learns fast in acquiring skills necessary for the job • Punctual • Delivers business strategies while developing a motivated and high performing team

    $6.00 /hr
    1,813 hours
    5.00
  8. Francis Baldera Gil

    Francis Baldera Gil

    Administrative Asistant/Logistic/Customer Service/Accounting

    Dominican Republic - Tests: 2

    Native Spanish Speaker with 5 years of experience in administrative duties and sales. Bachelor's degree in General Administration, currently enrolled in a Master's program in Translation and New Technologies. Experience in Marketing Management, Online Marketing, Accounting, Customer service, Shipment coordinator and logistic. While I have equine experience, I also have excellent communication skills and an aptitude for customer service.

    $5.56 /hr
    423 hours
    4.17
  9. Ariadne Sanders

    Ariadne Sanders Agency Contractor

    World-Class Customer Service Leader/Professional Transcriptionist

    United States - Tests: 12

    I have over 7 years of world-class customer service experience including IT, retail sales, and account management. During my Upwork tenure I have provided superior phone, chat, ticket, and email support, mastering applications such as Zendesk, Authorize.net, Magento, Olark, X-Cart, PayPal, and ShipStation. Utilizing these applications I have processed orders and returns, issued refunds, applied discounts, adjusted orders, updated customer info, researched customer buying history, analyzed abandon cart data, and much more. In addition to the above, during my career I have mastered programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Drive, and Salesforce. I have learned to harness the power of these programs to create stunning proposals, draft newsletters and promotional emails, create product presentations, analyze customer data, and document customer interactions. As a self-starter and top rated freelancer I possess all the necessary skills to make a positive impact on your business from day one. My time management and attention to detail allow me to efficiently complete tasks on schedule. Furthermore, my leadership and integrity demonstrate my ability to be a positive role model to other team members. I am a talented, enthusiastic team player happy to help you in any way I can.

    Groups: Pro Customer Service

    Associated with: oDesk Payroll

    $25.56 /hr
    4,752 hours
    4.99
  10. Jenny Timbol

    Jenny Timbol Agency Contractor

    Experienced Customer Service Rep, Sales/Appointment Setter

    Philippines

    I started working in a BPO Industry in 2003 as a customer service representative. 'been with Hinduja Multimedia for 5 years. Based on the feedbacks of the customers that i dealt with, they were really satisfied and got high scores for my CSAT That is why the company kept me for such a long period of time. I've had sales, collections background and I was able to meet more than my target each week or in a month as I must say. I have also handled Australian accounts such as Charity/Foundation and Appointment Setting. In all the fields that I have been to, I am proud to say that I was a top performer for several months, and molded to be really effective.

    Associated with: VWPMA Business Development II

    $4.50 /hr
    178 hours
    5.00