Alexis Leodan Bonilla
Productivity, Fraud & Remote Team Management Expert, Salesforce Admin
In my current position, I manage the company's Fraud Prevention, Mediation process and drive Productivity enhancements. I focus on enforcing company policies and procedures for over 1000 employees all over the world. My tasks include investigating fraud, contractor/employer Mediation, hiring, training, creating training materials, setting goals, quality control, generating reports and driving success by helping the team grow as professionals. I have learned the secrets of sustainable remote-team management, which will enable any company to tap into the vast talent available worldwide. I would like to share my experience and help companies take full advantage of the huge benefits of hiring contractors remotely, without having to worry about security, lack of transparency and poor productivity. I have worked closely with Engineers to develop the necessary tools that create a virtual environment of transparency where contractors can demonstrate their skills, and Managers can track productivity to make the proper business decisions to achieve company goals.
I also provide the company with Salesforce Management and Automation creation services. I have been working with Salesforce for over 5 years, so I have gained a lot of experience in creating objects, workflows, automated emails, formulas, Visualforce, Conga Composer, Echosign and Apex basics. My schedule is flexible, so I have time to help in Salesforce related tasks.
From 2004 until 2010, I worked in the Call Center industry and I learned many different things. I worked in Customer Service for over 5 years and Sales for about 1 year. I worked myself up to becoming a Team Manager and Back-up Supervisor. During this time, I learned how to become a team player, and how to manage people in order to reach goals and company targets. It is very gratifying to help people grow and develop their skills in order for them to become more efficient and effective professionals. All this experience has taught me the essentials of being an effective leader, which in turn is paramount to running a successful business. I also have a lot of computer knowledge since I repair and build computers as a hobby. I worked for Expedia.com during these years and I learned a great deal about travel and I became proficient in the Sabre GDS.