Customer Care, Customer Service Reprs, Tech Support

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  1. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Last active: 18 hours ago - Tests: 8 - Portfolio: 2

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    7,799 hours
    5.00
  2. Jasmine B.

    Jasmine B.

    English/Arabic Translation/ Customer Service/Web research/ Data Entry

    United States - Last active: 21 days ago - Tests: 4 - Portfolio: 6

    First Place Translation skills!!!! 4 Years with this site, I'm committed to deliver the best quality top notch work to my clients. I am usually a hard worker and dedicated to my job. I hold a Bachelor degree in Biology . Speak fluent Arabic( Native) and English, Living in the States for a long time gave me the strength to understand the western culture very well! I also hold two diplomas one in Business Administration and other in Culture Studies. As I enjoy working in these two fields. I can translate English to Arabic /Arabic to English, proofreading websites and articles, provide Power Points presentations/ Movies using Movie maker or Video Studio or Sony. I also enjoy working on social media websites, I enjoy blogging and writing as I have my personal blog with 24K+ page views. I can work in the Data entry and editing field and web research. I type 55-60/wpm. Your satisfaction is my goal, message me to see how can i assist you.

    $18.00 /hr
    754 hours
    5.00
  3. Den edward G.

    Den edward G.

    Team Leader, Team Manager, People Management , Customer Service

    Philippines - Last active: 20 days ago - Tests: 7

    I have about 10 years of experience in the customer service industry. I have worked in different roles starting from a customer service representative, subject matter expert, team leader and operations manager. I handled different types of campaigns, billing and technical support for mobile phones and ISPs to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past. I currently manage a finance department composed of 2 teams catering to both customer billings and accounts payable. Part of my job is to ensure that the day to day operations so as productivity improvements are well executed and that the team's performance is aligned with the company's methodology and goals. Apart from this, I am also responsible in ensuring that newly acquired companies are transitioned properly in my department's processes. I am Microsoft Excel savvy, an expert in developing customer service reps through a systematic coaching system and a great problem solver.

    $20.00 /hr
    10,444 hours
    5.00
  4. Karen Celisse

    Karen Celisse

    Project/Client Manager with years of Customer Service/Mngms Skills

    Spain - Last active: 13 days ago

    I am a very early retired Project/Client Manager, currently living in Spain, looking to work from home. I have a British telephone number and full access to the internet. I worked in middle management for a large national UK company. I have excellent interpersonal and communication abilities. I was responsible for managing key industry stakeholders and managing a team in the railway construction industry. I have also worked, for a number of years, in comms and marketing. I am excellent in correspondence and all forms of communication. I have fast and efficient computer skills and am extremely literate. I hold professional Project Management qualifications and am self motivated and I am a high achiever. I would like to work from home for around 20 hours a week and am flexible in the type of work that I would take on.

    $17.00 /hr
    2,074 hours
    5.00
  5. Michal P.

    Michal P.

    Bilingual Copywriter, Translator, Customer Service Wizard and a writer

    Netherlands - Last active: 1 day ago - Tests: 8 - Portfolio: 2

    I am a native Polish speaker who lived in an English speaking environment for over 16 years. That made me pretty much bilingual. I wrote and published a book in Polish and I'm in the process of finishing one in English at the moment. I also did translations for a good few websites both from Polish to English and vice versa. I can write about pretty much anything. I excel at customer service, have loads of experience with social media and guerrilla marketing, affiliate marketing, all sorts of content writing, music production etc.

    $15.00 /hr
    1,104 hours
    5.00
  6. Karen Quintero

    Karen Quintero

    Customer Service Specialist: Chat, Email and Ticket. Virtual Assistant

    Ireland - Last active: 18 hours ago - Tests: 14 - Portfolio: 39

    As a freelance Journalist currently living in Ireland, I can provide you with an excellent service in both English and Spanish languages. I'm sure I can help you with all your projects and maximize your productivity and success. I have knowledge and experience in: - Social Media Marketing, - Virtual Assistance, - Customer Service, - Data Entry, - Internet Research, - Recruitment and human resources. Also, I'm a writer with experience in CSM such as Wordpress and Joomla! (administrator level). I speak Spanish natively and English fluently. I have worked with several tools like: Google products (Gmail, Drive, Docs, Adwords, Adsense, YouTube, etc.), Microsoft Office, Bing ads, Dropbox, Box.net, Adobe products (Photoshop, InDesign, Acrobat, etc.), hosting management (Powweb, BlueHost, HostGator, etc.), Zendesk, HelpDesk, HelpScout, Zoho, Podio, Ontraport, FullSlate, Slack, Asana, etc. Take a look of my clients's feedback and my test results and please don't hesitate to contact me if you need more information about my professional profile.

    $13.33 /hr
    5,867 hours
    4.86
  7. Zoleeta M.

    Zoleeta M.

    Admin. Expert Specializing in Social Media and Customer Service

    United States - Last active: 18 hours ago - Tests: 12 - Portfolio: 7

    I specialize in Customer Service, Administrative and Clerical Tasks, Social Media Management, Blog/Article Writing and Blog Management. I can guarantee that all administrative tasks (mundane to complex) will be taken care of and completed in an accurate, organized and efficient manner. Qualifications: Superior language skills - English Excellent communication skills Excellent organization and time management skills Ability to comprehend and execute instructions efficiently Self-starter with the ability to work independently with little to no supervision Document preparation and conversion Google Drive organization Ability to communicate via Skype

    $10.30 /hr
    2,164 hours
    4.99
  8. Emily Lookadoo

    Emily Lookadoo

    Acct, admin, customer service, admin assistant, sales, project mgmt

    United States - Last active: 5 days ago - Tests: 7

    • Bachelor of Science Major: Business Ad Accounting GPA 3.21 __________ I've worked in the legal field as a contract specialist for fortune 50 clients, as a controller in the construction industry, and in the medical field overseeing all A/R and insurance claims submissions. I enjoy a fast paced environment and can multi-task making project management type jobs a good fit. Additionally, I love interfacing with clients and maintaining good relations. I'm not known to drop the ball so I also make a great executive assistant. Having owned two businesses of my own (a small business accounting consultant and event sales and promotion), I can adapt to pretty much any specs of a job required and love a challenge. I have a bachelors degree in accounting so I can also do A/P, A/R, most payroll entry, and other various duties associated with that department. I have also been an avid skydiver for 15 years and have a coaches rating so you can be assured I work great under pressure and have a zest for life! *** Resume attached, & job references upon request.

    $20.00 /hr
    70 hours
    5.00
  9. Laura K.

    Laura K.

    Client Manager and Customer Service Rep. with over 8 years experience

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    I excel at providing fast paced, accurate and devoted customer service in a professional and online setting. I have over 8 years of experience when it comes to handling customers on a daily basis using various resources; phone, Skype, email, fax, and scanning to name a few. I pride myself on quickly learning any additional customer service software or programs in order to provide the highest level of customer service. Quick and thorough responses to customers is important while maintaining accountability on all information provided to customers. I am a highly confident person and enjoy helping others. In addition to my superb customer services abilities, I also excel in client manager and virtual assistant work. In these roles, customers relied on me for their client satisfaction as well as their online marketing campaigns requiring highly detailed information to be entered into multiple computer software systems and programs. Along with scheduling and online communication, and detailed research and analytics reporting. Quality was essential to data entered across systems and communicated to customers. Meeting deadlines was imperative to my role. Areas that I excel in: -Customer service -MS Office Suite -Google Doc's -Writing/grammar -General communication-Skype and video meetings -Email communication -Scheduling -Data entry/reporting -Type 60 + WPM -Quality review of information -Working under tight deadlines -Problem resolution -Research/fact finding -Marketing skills - SEO and website optimization -Social media management I am looking for the opportunity to provide my high quality skills for you and hope you consider me for your project.

    $15.80 /hr
    1,393 hours
    4.71