Customer Service/ Administrative Assistant /HR assistant/ Recruiting
Last active: 1 month ago
Over 10 years experience of Customer Service and Administrative Assistance and HR!
*Provided friendly advise to 100's of customers and clients
*Helped customers and merchants identify services/product that best suited their needs.
*Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
*Listen attentively to caller needs to ensure a positive customer experience.
*Access electronic and paper cataloging systems to look up product information and availability.
*Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
*Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
*Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
*Oversees receptionist area, including greeting all visitors and responding to telephone and in person requests for information
*Handle all media and public relations inquiries
*Coordinate inventory orders, office supplies and travel arrangements for production staff
*Drafted meeting agendas, supplied advance materials, and executed follow up meetings and team conferences
*Assisted with event planning
*Building productive, collaborative relationships with employees, and HR business partners.
*Assisting with employee relations.
*Reviewing resumes and applications sent in by job applicants.
*Maintaining employee files and the HR filing system.
*Advising employees and helping them make informed decisions about their careers.
*Conducting pre-employment background checks on prospective employees.
*Helping employees with benefit issues.
*Examining employee records to answer inquiries and provide information to authorized persons.
*Scheduling interviews for job applicants.
*Preparing badges, passes, and identification cards for staff.
*Assembling new hire information packs.
*Reviewing staff monthly vacation reports.
*Responding to applicants regarding job openings.
*Planning and coordination HR presentations and training sessions.
*Writing up job descriptions.
*Using word processing software and printers to create a variety of documents and reports.
*Preparing job postings for vacancies.
*Welcoming new employees and arranging induction programs for them.
*Reviewing, auditing, and verifying monthly benefit invoices.
Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint