Customer Care, Customer Service Reprs, Tech Support

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  1. Robert McCarthy

    Robert McCarthy

    Experienced Administrator and Customer Service Professional

    United States - Tests: 5

    I deliver value to my clients through attention to detail, a strong sense of ethics, and an even stronger work ethic. My greatest strength is my organizational skills which makes me a great asset as an administrator. I am familiar with most CRM's and email clients. I can take inbound or outbound calls at the flip of a switch and do so daily. I have both online and offline customer service experience. I am very fluent in English with outstanding communication skills.

    $13.00 /hr
    2,744 hours
    5.00
  2. Julieta B.

    Julieta B.

    Professional Translator / Customer Service and VA Expert

    Armenia - Tests: 7 - Portfolio: 1

    I am reliable worker with wide experience of work. I am a great translator with outstanding skills. Russian and Armenian languages are native for me and I can implement any English-Russian and English-Armenian translation at highest quality. I provide translations on various topics. I have successfully completed a lot of projects, including long term translation contract with reputable website that everybody knows for sure. I also have several years of customer service experience (including online and in person). I have gained my experience working in an investment-brokerage company and in HSBC bank customer service department. In an investment-brokerage company I used to work with international clients database. I used to deal with keeping clients' securities and funds accounts, answering emails and solving problems. This was a great experience that made me develop a lot of valuable skills and knowledge. Using all this I can become a great resource for my online employers and provide high end services I am very friendly and sociable in my work. Definitely hard worker. My valuable professional skills include ability to work on multible tasks and perform highest quality. My goal is to provide best services to my Upwork employer. Guaranteed quality of work. Trust me and you will never regret!

    Groups: Pro Customer Service

    $18.00 /hr
    1,277 hours
    4.79
  3. Daniela Ordonez Guevara

    Daniela Ordonez Guevara

    Customer Service specialist and Virtual assistant

    Colombia - Tests: 4

    Over the last 5 years, I have worked in the Customer Service field as a Bilingual customer service representative. My experience has made me develop excellent communication skills, email handling and data management skills as well. Also, I have experience working in the Real state field as a Virtual assistant. I am a very committed, well-organized and responsible person who knows always the best has to be given.

    $8.89 /hr
    2,783 hours
    4.28
  4. Rebecca O.

    Rebecca O.

    Expert Customer Service with Zendesk experience

    Kenya - Tests: 6 - Portfolio: 1

    I have over five years online experience supporting customers via phone, live chat and e-mail. I have used various platforms including volusions, zopim, zendesk, OsCommerce Interspire Shopping Cart and other open source softwares. My roles included responding to a variety of technical and non-technical issues customers are having with placing orders, tracking, returning order and product use. I also performed miscellaneous job-related duties as assigned. I also have some experience in the following areas: Transcription, Data Entry, Web Research and e-mail marketing.

    $6.67 /hr
    11,497 hours
    4.91
  5. Marichelle L.

    Marichelle L.

    Virtual Assistant | Customer Service Specialist | Web Researcher

    Philippines - Tests: 17 - Portfolio: 3

    A perfectionist by heart, who only delivers excellent results given any projects assigned to her. Able to work independently and proactively. Currently ranked in the Top 10% of all oDesk employees for the following: - Call Center Skills Test - Customer Service Test - English Spelling Test (U.S. Version) - English Vocabulary Test (U.S. Version) - Telephone Etiquette Certification

    $5.00 /hr
    5,859 hours
    4.52
  6. Benjamin S.

    Benjamin S.

    Customer Service/ Marketing/ Editing/ Content Creation - Managment

    United States - Tests: 7 - Portfolio: 1

    I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.

    $22.22 /hr
    1,604 hours
    4.82
  7. Shanen keith H.

    Shanen keith H.

    Data entry professional, customer service representative, adposter

    Philippines - Tests: 8 - Portfolio: 3

    Basic call center skills would be my expertise however I'm also knowledgeable in data conversion and data entry. I have experience in ad posting, excel spreadsheets, web research and basic data entry. I was an AT&T mobility collections associate and I am seeking for more opportunities here in Odesk to enhance my skills. Right now, I am pursuing my studies as an undergrad student.

    $3.33 /hr
    1,691 hours
    4.09
  8. Marjorie Arcenas

    Marjorie Arcenas

    Administrative, Medical and Personal Assistant, Customer Service

    Philippines - Tests: 3

    I am a licensed Medical Technologist, worked for years in a private laboratory in Skokie, IL as medical technologist, went to Nursing school and worked as Care Plan Coordinator then Admissions Director/Finance department of a Healthcare company in Chicago for 6 years. As part time, I have also worked with a Cardiologist as his Medical Assistant for his clinic at Swedish Covenant Hospital. I recently came back to the Philippines to be with my family and to help them. I started working in Odesk since 2013 working full time as Administrative Assistant for an Australian Financial company doing Administrative tasks, as part time I also work for a Real Estate company in Seattle, also as Project Assistant for a Canadian based Medical Services doing clinical projects, also working as Medical Assistant for a Psychiatrist based in New York booking appointments, calling insurance companies and pharmacies and lastly as Virtual Assistant/Project Manager for Kindle Direct Self Publishing team. I am a professional, motivated, organized, trustworthy and efficient worker. I am fluent in both written and spoken English, Tagalog and Spanish and experienced in Office Manager and Data Entry skills. I have very good interpersonal with great communication skills. I can multitask but at the same time have a particular attention to detail. I value honesty and will definitely give you an excellent quality of service. Hope to hear from you soon. Marjorie Arcenas

    $10.00 /hr
    4,031 hours
    3.98
  9. Patricia Robeson

    Patricia Robeson

    Sales Manager and Customer Service Specialist

    United States - Tests: 6

    I am an energetic and positive person that can overcome challenging situations in a work place. I have more than 20 years in sales and customer service experience. With my previous employer AT&T, I was a Sales Manager and Call Center supervisor. To which I have received extensive training with sales, management, and world class customer service. I work well with teams and have given many motivational sales meetings to achieve daily and monthly quotas. I have a Bachelors Degree in Human Services that has allowed me to grow and perfect my skills as a manager. I am knowledgable with Microsoft Office, such as Word, Excel, Power Point and Outlook. I also have experience with accounts receivable/payable and collecting past due amounts to bring accounts current. I am an educated and efficient learner that can type 55-60 words per minute. Part of my job duties were also in quality assurance, which was managed and observed on a day to day basis to ensure our daily goals were met. Being fluent in English and Spanish can allow me to have more opportunities and be an asset to your business.

    $16.26 /hr
    1,154 hours
    4.31
  10. Stephanie Price

    Stephanie Price

    Business Manager With Expert Customer Service Skills

    United States - Tests: 6

    Over the last 5 years, I have worked for several virtual calls centers using various different VOIP and VPN software. I have experience in phones, emails, and chat support. I have led an entire support team for a emerging email filtering company. My skills using Zendesk include answering tickets and chat for inbound customers as well as using Zendesk to reach out through outbound contact. I have experience in DEV/QA testing to make sure a product/feature is ready before it is released. A recent business graduate in Business, I have helped to lead webinars as well as sit in on sales demos. I have also been involved in developing an entire training program for new hires and have guided new hires to better understand company product, features, and polices.

    Groups: Pro Customer Service

    $10.56 /hr
    2,408 hours
    4.46