Customer Service, Telephone support. live chat
Last active: 20 hours ago
I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy.
I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them.
I also served as a client Service Supervisor for a medical aid company for 2 years
I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce.
I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others.
I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat.
I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies.
The magazine still exists. I sold it , You can view it here: www.momandi.co.za
I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times.
Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.