International Customer Service Pro - Amazon Seller Central Expert
Last active: 3 days ago
Ranked No. 1 German Customer Service Freelancer, according to oDesk and Elance.
Leading independent amazon sellercentral service provider in Germany.
I am a multi-lingual (English, German, Portuguese, Dutch, Spanish) sales & marketing professional with more than 15 years of experience providing support and selling to all levels of management. Full-time customer service positions held at IBM and Orbitz.com, among others.
Proven record of working in international markets and cross-industry leading multi-cultural sales and support teams, and business development. Entrepreneural and goal driven spirit, out-of-the-box thinker, detail oriented, communicative.
Amazon Seller Central expert, eBay specialist and eCommerce consultant with 15 years of experience. I have worked as ecommerce, sales & marketing and customer service manager in North America, in Latin America, and in Europe.
I set up ecommerce accounts on platforms such as Amazon, eBay, Etsy, Rakuten. I consult companies on listing strategies, translation project management and keyword optimization. I provide everything around customer service from developing and establishing policies to supervision of international teams as well as reputation management.
Amazon Seller Central Services:
- General Information and consulting about the best suited platforms
- Account setup
- Customer Service in native language
- Developing policies and processes
- Product listing creation from scratch in English, German, French, Spanish, Italian
- Product listing translations from/into German, French, Spanish, Italian
- Manual and bulk inventory upload
- Keyword research and analysis
- Competitor and pricing analysis
- Niche and product potential research
- Search engine optimization on the platform
- Super URL creation
- Product promotions and pricing strategies
- Reputation management
- Ethical verified and unverified purchase product reviews
- Feedback Soliciting campaigns
- Account health monitoring
- A-Z case management
- Wholesale business development
- Customer satisfaction surveys
- Return Management