Experienced Customer Service, Technical Support & Sales Representative
Last active: 07/10/2014
PROFILE: High-performing customer service, technical support, and sales representative with 8 years experience seeking employment in the customer service industry. I've won several metrics-based contests for best in sales and resolutions, and regularly receive kudos from clients for excellence in service.
SERVICE: Consistently positive attitude. Customer focused. Fast paced. Recognize sale opportunities. Handle escalations. Client retention. Work independently or in a team. Keep Quality Score of 85%–100%.
TECHNICAL SKILLS: (A+) Qualified, Advanced O/S Troubleshooting for Windows Products (95, 98, ME, NT, 2000 Server, XP Pro, Vista, 7), Advanced Security and Networking (Networking+ Qualified), Remote Assistance, MS Office, Google Docs, Corel WordPerfect, OpenOffice, Adobe Acrobat, iPod and iTunes, Mac OSX, HTML, MediaWiki, SEO, WordPress, and some experience with Java, CSS, SQL, SSH & telnet
LEADERSHIP: Participated in team building meetings and activities. Mentored in new agent transitions. Involved with Team Leads to increase resolutions and sales metrics for other agents. Selected to be in test projects aimed at changing policies and procedures. Worked with programmers in product revisions.
REWARD & RECOGNITION:
• Generated Most Revenue (Dell sales record, 2008)
• Highest Close-rate (Dell sales record, 2008)
• Highest Revenue Per Call (Dell sales record, 2008)