Customer Care, Customer Service Reprs, Tech Support

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Wendy K.

Wendy K.

Customer Service/Phone Whisperer

United States

I spent many years being a front office gate keeper/receptionist/ admin/customer service/phone juggler. I am familiar with all aspects of the admin world, and follow through with whatever project I'm working on. I'm wonderful with people, and have the capability to resolve problems with listening/soft skills/patience, and a resolution to whatever the situation is. I would love to find a V/A position that needs someone to do their emails/phone work/mailings, etc.. I am very dependable, and can be counted on to the fullest. I have a very pleasant/soothing voice, and communication skills that are terrific. I also, have experience as a voice over artist. That's the creative side to myself, that I embrace as my own inner gift!

$12.50 /hr
937 hours

Farah Mia

Farah Mia

Customer Service Associate

Philippines - Tests: 2

There is no worst job in the world if you put your heart into it. Related to that is the concept of happiness in every profession where one's soul is happy, not one job is tiring. Writing has always been my passion that is why I never hesitated to take and to finish my bachelors at the University of the Philippines, College of Arts and Letters. The years spent reading countless numbers of literary pieces and prose have made me become who I am today. My decade of experience with corporate lawyers also contributed more to my writing experience.

$4.32 /hr
743 hours

Mara Franchesca B.

Mara Franchesca B.

Customer Service/Researcher/Data Entry

United Arab Emirates - Tests: 12 - Portfolio: 2

After gaining experience Customer Service skills and experience in the last 4 years, I was able to gain the confidence of providing good service for my chosen work field. Previously, I handled a telecommunication account that specializes in mobile and data service and we are expected to provide good customer service experience and technical assistance for our customers. I was also tasked for email support to answer and help customers from general to technical queries. At present, I am employed to serve a financial account that handles general bank queries, disputes, cards services, appointment booking and sales. I still have a long road to take for this account as more queues will be added on my list in the coming months. I also have experience in transcribing, researching, news writing and field works during my course in college. My goal right now is to widen my horizons by learning new skills and gaining new experiences by performing new tasks that can help me acquire new knowledge as well.

$5.00 /hr
171 hours

Gurdip S.

Gurdip S.

Technical Support & Customer Service Expert

India - Tests: 9 - Portfolio: 1

I am a confident and a professional individual with quick learning capabilities. I espouse a unique blend of technical proficiency and sweetness of customer care amalgamated into it. My technical experience comprises of hands-on experience with basic Active directory, Servers, Windows OS, Network, Printers, IP phones, PBX etc. I am able and available to work full time and can devote myself during weekends as well, as and whenever required.

$6.00 /hr
8,798 hours

Frederike Gross

Frederike Gross

Multilingual Management Assistant is looking for new challenges

Finland - Tests: 4

In December 2015 I graduated from HAAGA-HELIA UAS, with a Bachelor Degree in Business Administration. During this Degree Programme for Multilingual Management Assistants, I specialized in HR and Marketing. I fluently speak German (native) and English. I have a basic knowledge of French and Finnish.

$10.00 /hr
897 hours

Ian-Ru Chan

Ian-Ru Chan

Snippet Writer, Customer Service, Video Editor

Philippines - Tests: 3 - Portfolio: 5

With over 5 years of Customer Service experience (Customer Service, Retention, Finance, Quality Analyst and Technical Support Representative), and 2 years teaching English to Koreans abroad, it is my goal to provide topnotch service to my clients. I have an excellent PC as well as a stable internet connection. I am a great multi tasker and a fast learner. I have high attention to details and good time management skills. I have experience in the following tasks: - Live Chat, Phone and Email Support Representative - SEO-content writing - iContact, Aweber, MailChimp, Constant Contact - Email and Complaint Handling - Sony Vegas video editing, Adobe Photoshop - Data Entry, Audio Transcription

$4.50 /hr
1,700 hours

Manoj Singh B.

Manoj Singh B.

Expert Medical Biller/Customer Service Specialist

India - Tests: 6 - Portfolio: 13

An Upwork Professional who intends an excellent service and produces quality results in a timely manner,so I can make a positive contribution to my employer. I derive satisfaction from listening to Clients queries and providing an effective solution either by live chat, email, ticket or phone support. I have worked with many international organizations helping them with customer support/Back office Support.Considering myself to be an excellent customer relationship manager. With me you don't just hire a service; you hire results, professionalism and accuracy. What makes me unique is my ability to learn and communicate effectively. As a Medical Billing Expert/Customer Support Expert with superb capability in typing skills, paying great attention to details & follow the instructions carefully. I am hardworking, fast learner, organized, dependable person with an outstanding English communication skill. Finding work at Upwork is a challenging but a rewarding experience. I have extensive experience in Medical Billing (over 13 years using various different systems)/Customer Support and a Certified HIPAA Professional.Friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I am an avid and quick learner, and am always up to a challenge whatever the situation. I get along well with others, self motivated and work efficiently on my own and seeking a Remote/PRN/Part Time Position. Have Experience in US medical billing for Government Aided Hospitals,Clinics,Telemedicine and Hospitals 1.Managed Hospital Billing for providers and there Appointment Scheduler(www.nimbleschedule.com), Charges & Pharmacy Department besides performing Demographics, Charges,Payments,Clearing House Rejections, & Denials for NHSI California, Pharmacy and Dental Billing. 2. Manage Charges & Payment, Hospital/ Long Term Care/ Outpatient Billing for Providers and Denials for mental group California, Arizona, Michigan, Montana, Pennsylvania, Arkansas, New York Working for providers providing Telemedicine from different states. 3. Also Worked for clients doing Internal Medicine, Gastro, Physical Therapy. I have worked on full RCM cycle in the last 13 years from the given below 1.Demographics Entry (a)Insurance Eligibility and verification of patient’s health benefits from insurance carrier’s website and through Phone. (b)Create appointments on scheduler while receiving patient calls 2.Patient Demographic Entry,Payment Posting 3.Charge Posting 4.Claim Submission(Primary & Secondary Insurance) 5.Rejection Reports 6.Basic coding 7.Authorization 8.Insurance Verification 9.Account Receivable (a)Accounts receivable analysis with corrective and preventive actions and decision making for Collections. (b)- Strong claims follow up on denials from insurances like Workers Comp, Medicare, Medicaid, BCBS Semi Government, Managed care and Commercial Insurances (Aetna, BCBS, Cigna, UHC, Oxford etc...) 10.Patient Calling With work experience on the following PMS and EMR Software 1. Kareo 2. Eclinical Works 3. Mdsynergy 4. Next Gen 5.Companion Practice Management 6. Medical Manager 7. Zirmed 8. AdvanceMD 9. GE Centricity 10. Office Ally 11. MediSoft Clearing House: 1.Gatewayedi 2.Officeally 3.Emdeon Office Specialties 1.General Practice 2. Asthama & Allergy 3.Endocrinology 4.Podiatry 5.Plastic Surgery 6.Cardiology 7.Internal Medicine 8.Pediatrics 9.Pain Management 10.Therapy (Physical, Occupational, Speech) Having Great experience in Client Collaboration Tools like 1. Gmail 2.Google Drive 3.Google Docs 4 Adobe PDF reader 5.Skype 6. Team Viewer,Logmein,Remote Desktop 7. Gotomeeting. 8. Skype Involved in Team Management with focus on optimum utilization of available resources, compliance to delivery schedules & other SLA parameters in addition to conducting training sessions and providing production reports to senior management based on requirements.Give the best I have to fulfill the task assigned. To continually grow, learn additional skills, and to gain experience in this ever-evolving technology.

$6.16 /hr
3,467 hours

Regina Jeorgette D.

Regina Jeorgette D.

Virtual Assistant/Data Entry/Customer Service/Available 24/7

United States - Tests: 6 - Portfolio: 2

My main objective is to provide a cost effective solution for you or your company. I work professionally, providing clients great work ethics and deliver quality data with combined accuracy and speed. Database Building PDF-EXCEL conversions Data Entry Web Scraping, Web Research and Development Travel Assistance Accounting Inventory

$11.11 /hr
598 hours

Ronald Hardman

Ronald Hardman

Customer Service

United States - Tests: 4

I'm committed to a full time job but would like to work smaller tasks in my off hours. Dedicated individual with a strong track record of providing quality customer service. Very extensive technical background and proven troubleshooting abilities. Excellent working knowledge of Computers and many programs. English is my primary language, no accent. Very energetic, reliable and comfortable talking to people. I've always been a strong team member or team leader in my past jobs. Bringing your team close together makes a stronger workplace. I've worked for major employers such as U.S. Army, Verizon Wireless, Motorola, LG and Sitel.

$16.67 /hr
4,388 hours

Tatiana Siles

Tatiana Siles

Customer Service

Nicaragua - Tests: 4

5 years of experience providing customer support. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

$6.00 /hr
457 hours