Dennie lester Q.
Experienced Business Development Manager/Sales Associate/Real EstateVA
I worked in the call center industry for 8 years before deciding to work from home. I handled and dialed UK, US, and Australian campaigns, both B2B and B2C, engaging in cold calling, upselling, cross selling, and appointment setting. I am looking for opportunities for a Telemarketing, Marketing, or Support role where I can contribute for mutual growth.
I was a Business Development Manager for an Australian government grants consultancy firm which specializes in R&D Tax Incentive Scheme for the software and technology industry. I sent proposals to potential business clients through lead generation and then I screened/qualified them. This also entailed discovering and exploring opportunities for the upper management.
I worked as an Inside Sales Associate for an Australian company based in Melbourne, assisting in the lead generation and marketing strategies processes. Cold calling was also one of my tasks, closing sales and managing accounts, when needed.
I worked as a Personal Virtual Assistant for a real estate firm in the USA, booking appointments and managing captured leads from Commissions Inc and Market Leader. I also worked for four Australian firms, all part time projects, setting up appointments and assisting in their marketing strategies and campaigns (inbound marketing, email marketing, Social media marketing, etc.) to increase sales and market visibility by utilizing platforms/applications such as MailChimp and Pipedrive. I am tasked to handle clients’ email account to send out newsletters, answer emails from customers, etc.
I have handled various campaigns marketing different products and services such as solar panels, testing and tagging services, credit cards, subscriptions, charity events, and the likes. Both markets, B2B and B2C, have been assigned to me and I have excelled in both doing cold calling and follow ups.
Before I decided to work from home, I last worked for Affinity Advanced Solutions, Incorporated as Consultant and Director for Quality and Process Improvement. I was in charge of the Voice Services department of the company where I was supervising both Inbound and Outbound teams. I was also training Engineers in properly setting up appointments with merchants and clients outside the office.
Before that, I had 6 years of experience working in a BPO company, supervising both Inbound and Outbound campaigns dealing with various products/services like telecommunications, cable tv, internet services, appointment setting, charities, fund raising events for foundations, window pane replacement, etc. I moved through departments as Team Supervisor in Operations and in Support, as Quality Assurance Analyst and Sales Verification Supervisor, assisting in the effective management and efficient performance of the floor.
As an agent and as a Team Leader, I have always excelled in UK and Australian outbound campaigns. Outbound campaigns were my niche back then, handling cold-calling and appointment setting sales calls, always being included in the Top 5% of every campaign I dialed for or I have handled.
I directly led the acquisition and transfer of the Sales Verification department of Charter Communications from TRG Pakistan to TRG Philippines. I have the expertise necessary to efficiently set up a Sales Verification Department which includes developing the process flow amongst the different departments and structuring standard templates and guidelines needed to verify sales for all sites