Customer Care, Customer Service Reprs, Tech Support

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Michael B.

Michael B.

Customer Service Team Lead

Dominican Republic - Tests: 18

My experiences include Customer Service, Ticket, Chat, Email, Social Support Agent, Content Management, Project Management, Zendesk, Pivotal Tracker, Asana, GitHub, MS Office. Managing Customer Service teams. Sourcing, recruiting and training CSR's, translation English to German, Web and Market research, Organizing and implementing online Anti-Piracy services for software and book publishers. From my long term working experience in the service industry and being self-employed, I learned how to meet and go beyond every customer's expectations with service that sells. I also offer onsite services / consulting for those interested doing business in the Dominican Republic, Translation Spanish-German, English-German.

Groups: Customer Service Professionals

$16.67 /hr
19,358 hours

Adnan Aziz A.

Adnan Aziz A.

Zendesk Customer Service Specialist

Bangladesh - Tests: 10 - Portfolio: 7

#*#*# One of the Top 10% Successful Freelancers of oDesk *#*#*# With over 6 years combined experience in each field, I have the basic skills to hit the ground running from day one, along with the ability to provide valuable insight and contributions along the way. I have worked in both on site and virtual call center environments. I specialize in customer service, order processing, claims management, office administration and project/client management. I have worked to support clients by phone, email, and chat. I am proficient in Zendesk, Salesforce, Microsoft Office to name a few. I know the value of relationship, that's why I am, - Able to work under stress and with flexible specifications. - Able to learn in short time. - Satisfaction of the client is my main direction. - Excellent analytical and problem solving skills. - Demonstrated ability to understand and master new technologies quickly. - To work in a professional environment where I can make a significant contribution towards the goals of my organization through my hard work and technical skills. - Experience of working with leading and motivating development teams. - Experienced in the creation and management of Web and desktop applications. An effective communicator with strong leadership, analytical and logical abilities. Now-a-days, I am trying to enrich myself by mastering joomla! . I am just a dedicated person who likes to do his job done in due time. Accuracy, professionalism, efficiency and punctuality is the best part of me. I go the extra mile for each of my clients, and look forward to doing the same for you. Thanks.

$13.33 /hr
1,244 hours

Yakubu I.

Yakubu I.

Customer Service/Internet Researcher

Nigeria - Tests: 5 - Portfolio: 1

Experienced customer service and personal assistant professional with leadership and relationship-building capabilities, seeking challenges where my experience can be utilized to improve customer satisfaction. I expect to associate myself with a professionally driven, well-respected organization or individual by pursuing a challenging, responsible, dynamic and rewarding career and applying my knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the company. I am multi-talented and can accomplish various task due to my hard work, dedication to duty and professionalism. My clients can depend on me for optimum result in every task assigned to me.

$7.00 /hr
154 hours

Varsik T.

Varsik T.

Customer Service Representative

Armenia - Tests: 3 - Portfolio: 1

I am highly responsible, flexible and hard-working professional. I am trustworthy, honest and eager to take on new challenges and acquire new knowledge through continuous learning. I have 3 years of experience in Customer Service. I can provide e-mail and live-chat support,implement cross-selling and so on. I am ready to share my skills, knowledge and experience to contribute to your success. I am available for both full-time and part-time work. I look forward to hearing from you.

$7.78 /hr
944 hours

Dreamy Rose Loquinario

Dreamy Rose Loquinario

Customer Service Manager

Philippines - Tests: 6

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers or senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to communicate and motivate via written media. Able to write Understands the principles of marketing and advertising, customer service and the like. I have been with Customer service work for 10 years and have smoothly managed a team. I could do phone calls, manage a team, handle emails, create reports, do back office work and many more.

$10.00 /hr
8,801 hours

Jay Dawn Esparcia

Jay Dawn Esparcia

Experienced Customer Service Representative

Philippines - Tests: 2

Took up Bachelor of Science in Nursing and Bachelor of Business Administration major in Entrepreneur Worked as a Customer service representative for more than 5 years in a prestigious company Took outbound and inbound calls in different accounts. Outsource emails and give feedbacks to the client as an experienced assistant team leader during my stay in the company. I also have a training ground and experience in assisting online bookings and reservations. Well trained as a professional cabin crew. Assisting customers and clients is utmost in all my experiences I can work under pressure with minimal supervision

$7.00 /hr
344 hours

Valeria K.

Valeria K.

experienced customer service agent

Italy - Tests: 10 - Portfolio: 1

I have several years of working experience in the administration and customer service area, gained in a large international organization. Along with the general administration work, I improved my customer service skills through managing customer enquires in a professional and courteous manner in person, on the telephone or via email. Some of my other responsibilities were: handling incoming reservations, database maintenance, hiring new employees, preparing and giving presentations and organising trainings. I am Bulgarian and Italian native speaker and have experience in translation from English to Bulgarian and English to Italian. Moreover I am experienced in web research and e-mail handling.

$11.11 /hr
970 hours

Florence S.

Florence S. Agency Contractor

Customer Service Representative

Philippines - Tests: 1

I am a motivated Customer Service Representative. I have 2 years of work experience in call center and 3 years experience in Data Entry as well as in several Research tasks. I am an open minded and hardworking person. I love new challenges and busy, demanding work environment in a timely manner.

$10.00 /hr
369 hours

Eric Melendres

Eric Melendres

Experienced Customer Service Representative

Philippines - Tests: 2

I am a graduate of Bachelors of Science in Commerce, major in Computer Management from the University of Perpetual Help, Rizal. I have almost 10 years of experience working for various Call Centers/BPO companies. I've worked for a Satellite Cable Provider, where I handled inbound calls and emails with concerns ranging from installation/activation, billing inquiries and troubleshooting. I also have experience with a financial institution, where I handled calls regarding bill disputes, card activation and reports for lost and stolen cards. Another experience I have is working for a telecommunication Company as a Voice and Data Services Manager, where I was a point person for telecommunication projects for specific clients.

$5.56 /hr
411 hours

Mary Ann Dela Cruz

Mary Ann Dela Cruz

Customer Service Associate

Philippines

To land a career in a high motivating, service oriented company that will hone my relational skills, develop my abilities in customer care and team management and enable me to gain more experience in the field as well.  Highly motivated toward professional development and enhancement.  Demonstrates effectiveness working independently or as a team player.  Fast learner and performs job with minimum supervision.  Computer literate proficiency in MS Applications

$4.00 /hr
786 hours